Flashy for its Time: 1930 Convertible Cabriolet
Ford built about 5 million Model A sedans, coupes, roadsters, pickups and many other models between 1928 and 1931.…
Added by Connie Keane on August 8, 2013 at 4:30pm — No Comments
In my career in the automotive industry, I got involved in conferences fairly early. I’ve attended many conferences in my life as an Internet Director, as a vendor employee working a booth to helping with marketing and organization for the conference itself. I’ve done everything from being wined and dined as a dealership employee to doing the wining and dining for dealership…
ContinueAdded by Arnold Tijerina on August 7, 2013 at 9:00am — 1 Comment
Hiring the Right People is Imperative to Reaching Your Goals!
Over the years I have had the opportunity to be a part of many interviews. As an outside consultant I have found it interesting to watch managers focus on many important attributes yet…
ContinueAdded by Sally Whitesell on August 6, 2013 at 10:00pm — 7 Comments
In part one of this series of why dealerships struggle, I covered some essential tips of hiring the right team members. Nothing happens until you have the right people. In this article I wanted to elaborate on an element that always exists in struggling dealerships that must be addressed before you can hire the right team members. As simple as this is, the first element in getting the right team is the willingness to let go of bad or less than desirable team members you have…
ContinueAdded by Mark Tewart on August 6, 2013 at 1:29pm — 6 Comments
I came across an article recently by Jeffrey Gitomer that really hit home. In essence, he said that there are countless awards given out for levels of “customer satisfaction” by many companies including the likes of JD Powers, and Consumer Reports. The winners of those…
ContinueAdded by Mike Gorun on August 6, 2013 at 9:11am — No Comments
According to the latest research, women account for over two-thirds of all dealership service visits. Women-Drivers.com, the leader in capturing dealer reviews from women about their dealership experience, has reported the mid-year top auto brands in 'Service'. Scores are measured in WSI® or Women Satisfaction Index on a scale of 5.0 (Excellent) to 1.0 (Poor).…
ContinueAdded by Anne Fleming on August 5, 2013 at 12:30pm — 1 Comment
"Believe in the best … have a goal for the best,
never be satisfied with less than your best,
try your best, and in the long run things will turn out for the best."
Added by Rick Lewis on August 4, 2013 at 7:30am — No Comments
In what now can be considered a good selling market and what many predict will soon be a booming market, there are many dealerships underperforming and even mightily struggling. Why? Although there can be many reasons for dealerships that struggle, after two decades of consulting, coaching and training dealerships there seems to be very consistent themes for the struggles. Let’s start with common theme number one – the wrong people.
There are four…
ContinueAdded by Mark Tewart on August 2, 2013 at 1:11pm — 14 Comments
Added by DealerELITE on August 1, 2013 at 8:30pm — 8 Comments
Added by Elise Kephart on August 1, 2013 at 7:06pm — 15 Comments
Frequently, I write about how dealerships (or any company for that matter) need to have efficient, reliable communication tools in place so that all departments can access information at a glance. Quite ironically, one of the largest tech companies in the world, Microsoft, just proved that best practice as completely true.
People rely on Google to access many…
ContinueAdded by Richard Holland on August 1, 2013 at 11:42am — No Comments
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