On May 8^th of this year I published an Up to Speed article titled “Did You Ever Look at Your Service Gross Potential THIS Way”  In that article I stated that NCM Institute…

With all the manufactures releasing their numbers for November it looks like everyone had a great month. Even Suzuki who left the U.S. market and filed bankruptcy had a good month.

With that said, how was your month? Was it great, or were you thinking why did my month suck.  If vehicle sales were up all over the country and all the manufactures had a great month, then why was our business off. It is easy to justify to ourselves why our business is off when the rest of the countries…

Leaders aren't born they are made. And they are made just like anything else, through hard work. And that's the price we'll have to pay to achieve that goal, or any goal....Vince Lombardi   

Be bold and take the lead in your store today, stay focused, and listen to no one but yourself that all things are possible.…

Attention email composers, bloggers and content writers (just about all of us):

PEO on Entreprenuer.com 

This is a great share directly from Richard Branson (owner of Virgin Companies- which is just about everything)  who I follow in my business network.  I good lesson for serving customers, building our business one customer at a time, listening to our customers for improvement ideas, and the power of social networking today.…

Every year at the NADA Convention, the exhibit hall is full of CRM and BDC companies displaying their wares. Dealers spend massive amounts of money in a frenzy to buy the “magic button” CRM or BDC solution for many reasons. Unfortunately most of those reasons aren’t valid. Putting great tools in the hands of below-average people with below-average processes and little-to-no accountability equals a waste of money.

Let’s look at some of the underlying reasons why dealers buy…

For the past several years, content has been a component of search engine and social media marketing that fell far below the tricks and techniques that helped achieve business goals. It was possible to be successful with limited or low-quality content. In…