For most dealers nationwide, a one-pricing sales strategy is a tough concept to accept. To even

suggest that their sales staff should be given the authority to finalize every

transaction at their desks and include the menu presentation without sending

any customer into “the box” is heart-stopping for them. What about banning the

F&I office altogether?…

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This week we jump into getting your attitude into action and performing all of your actions with energy, enthusiasm, passion - PACE and INTENSITY!



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Results have been posted by the three participating Dealers. Click on the link below to see the results, and feel free to comment :)…

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Chuck Olsen…

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We are looking for 5 Dealers that will share their results here on the Dealer Elite forum. CarChat24 will provide 2 months of free 24/7 fully staffed live dealer chat support, and the leads/appointments our service will produce.



What you can expect: A minimum of a 50 to 60% increase in your current website lead conversion, More Sales Leads, Sales Appointments,…

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We just added 4 more sales offices: Inidianapolis, IN; Sarasota, FL; Del Rey, FL; and Los Angeles, CA. We now have over 8 sales offices nationwide for local representation of our service to dealers across the country. We plan to grow to Chicago, New York, Boston, Seatle and Dallas before the end of the year. Want to join our winning team?! Call us or send your resume to hr@outsourcedbdc.com today.

To train -- or not to train -- is not the question according to automotive advertising agencies who understand the importance of investing in the people part of the sales and service process by providing training before, during and after the sale. Training has often been considered as an afterthought by auto dealers who have enjoyed the luxury of having more customers than cars with a never…

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With all the obstacles that we have seen in the past 5 years to the current day...it's no wonder there are so many dealerships struggling. We preach process and structure but yet as managers....I see so many that do not follow up, are not consistent, and allow themselves to fail by not being leaders to their consultants and fellow managers...but yet friends that allow them to fail. I look at management and sales consultants today compared to just 7 years ago...I do not see the strong…

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I often tell people what goes on in my day and most do not believe me. Starting today until the end of the month I am going to update my status at different times of the day so people can see what goes on on the sales floor.

Lets see how this comes out.

I sell cars and it is very important to come to work with a positive attitude. Times seem to be tough right now. Stores are low on inventory and customers are few and far between. It is time to turn these negatives into positives. I wanted to give a perspective from the sales floor.

Customers and their methods of shopping seem to be evolving so much faster then the local dealership. The product is out there the…

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I was working in the Aircraft industry for years. The industry pays well as aircraft parts produce large profits. Then came 9/11/2001 the industry as a whole took a major hit. I made it until 2003 before my number came up.I was laid off. I could not make the money I did outside of the aircraft industry with the skills I had.

My wife and kids were out of town when I was laid off. I decided I wanted to get into sales because I thought If I hustled I could make the type of money I needed to… Continue

I know this question seems ridiculous; of course you wouldn’t. This would not only be harmful to the customer and any of their passengers, but would also affect unsuspecting future owners who will be impacted by a decision they did not make. And then there are the legal ramifications! There is legal precedence for the customer not being held responsible for making safety-related decisions; one court in California ruled that the customer is not qualified to determine what is safe and unsafe, and… Continue

Process improvement initiatives and change projects have become major milestones in many organizations’ history. Due to the dynamics of the external environment, many organizations find themselves in a continuum of change. The scope reaches from smaller project changes in particular sub-business units up, to corporation-wide transformation processes.



Unfortunately, not every process change leads to the expected results. There are multiple reasons for potential failure. Typical… Continue

Full Disclosure Menu Selling or Not?



You would think with the magnifying glass on car dealerships around the country today, F&I managers would take heed of the importance placed on full disclosure selling. You would think they would understand why disclosing a base payment, the APR, the term and all buying numbers prior to offering other product options is critically important.





Unfortunately, there is still confusion regarding “full-disclosure” menu… Continue