All Videos Tagged customer (157)
Profit By Action Quick Tip: Prospects Not Ups
In this Quick Tip, Andy Church shares why dealerships should stop including "ups" in their vocabula… Andy Church Apr 5, 2019 13 views
Freebie Friday: What's the Perfect Length for an E Mail?
In this week's Freebie Friday, CDK Global VP of Sales Bill Wittenmyer shares advice for dealers on… Bill Wittenmyer Apr 5, 2019 19 views
Witt's Wise Words: Digital Retailing
Bill Wittenmyer shares his thought on digital retailing in the retail automotive industry in this w… Bill Wittenmyer Mar 4, 2019 18 views
Efficiency Begins With Training
DealerBuilt Account Manager Mike Corerra shares why training is vital to efficiency in the dealersh… Mike theCarGuy Correra Feb 25, 2019 19 views
Subscription Services
Scot Eisenfelder shares his viewpoint of how subscription services will impact the automotive indus… Scot Eisenfelder Feb 22, 2019 24 views
Why Customer Experience Matters [VIDEO]
In this video blog, DealerBuilt CEO, Mike Trasatti, shares why customer experience is vital for mod… Michael Trasatti Feb 7, 2019 16 views
The Customer Experience - 71 Minutes of Training for Your Service Advisers
Looking for video training for Service Advisers? HERE IT IS! The Customer Experience - How To Wow E… Steve Stauning Dec 13, 2018
410 views
Where Are the Leakage Points in Service Revenue?
CEO & Executive Chairman Scot Eisenfelder explains how leakage points in the service drive affe… Scot Eisenfelder Dec 7, 2018 34 views
How do you Overcome Discrepancies with Appraisal Tools?
AutoLoop VP, Front End Solutions Russ Beckenstein shares advice on how dealers can overcome valuati… Russ Beckenstein Nov 2, 2018 22 views
Are Your Most Profitable Customers Created or Made?
CEO & Executive Chairman Scot Eisenfelder discusses whether a dealership's most profitable cust… Scot Eisenfelder Oct 12, 2018 25 views
3 Keys to Developing Employees on the Phone (Part 3)
CallRevu Vice President of Customer Experience Holly Markel shares the first of three keys to devel… Holly Markel Oct 11, 2018 37 views
Witt's Wise Words: Managing the Unmanageable
ELEAD1ONE Partner Bill Wittenmyer discusses why managing the unmanageable is a recipe for failure. Bill Wittenmyer Oct 2, 2018
83 views
The 80/20 Rule
Affinitiv CEO & Executive Chairman Scot Eisenfelder shares the 80/20 rules and why it's importa… Scot Eisenfelder Sep 28, 2018
97 views
3 Keys to Developing Employees on the Phone (Part 2)
CallRevu Vice President of Customer Experience Holly Markel shares the first of three keys to devel… Holly Markel Sep 20, 2018 32 views
Own Your Market
Affinitiv CEO & Executive Chairman Scot Eisenfelder explains why dealers need to own their mark… Scot Eisenfelder Sep 14, 2018 35 views
Stop Chasing Your Customers to Your Competition
Chip King explains why making your inbound phone processes can cost you sales if you don’t change y… Chip King Aug 24, 2018
74 views
Tailwinds & Strategies in Service (Part 2)
Scot Eisenfelder explains how tailwinds are affecting independent repair facilities and why it's mo… Scot Eisenfelder Aug 10, 2018 16 views
The Importance of Answering Questions
Chief Product Officer Michael Markette explains the importance of answering the questions customers… Michael Markette Jul 26, 2018 18 views
Service Absorption & Customer Retention - ProfitByAction.com Quick Tip
Do you know how many "lost customers" you have in your service department? This ProfitByAction.com… Andy Church Jul 20, 2018 36 views
Is Facebook Important to Automotive Marketing?
CEO & Executive Chairman Scot Eisenfelder shares his opinion on Facebook's importance to automo… Scot Eisenfelder Jun 27, 2018
102 views
© 2023 Created by DealerELITE.
Powered by
