People buy everything online these days. Or do they? In reality, there are some items people simply prefer to touch, see, feel, taste, smell, or drive before they consider signing on the dotted line or forking over their credit card. Several automotive leaders have…

As many of you know, I've been involved in this industry since cars took leaded gas.  There have been many changes.  Some good, some not so much.  One thing that has seemed to be a constant is selling extended service contracts in your service drive has been an abject failure.  

Dealers get excited about it.  Service Writers train for it.  Sometimes it even takes off selling.  But, usually within weeks, sales slow to a trickle and then become a forgotten practice followed by the ever…

Watch Video: https://www.youtube.com/watch?v=NYE5nvtYJ40

Car News Network - At the 18th Digital Dealer Conference, president of T3, Stan Thomas, conducts vendor to vendor relations and is at Digital Dealer 18 looking for new technologies for his company's…

CRM Companies are engaged in an immense battle over market share, but then aren't we all in one form or another? He who has the most customers wins! Or so that's how it would be if simply HAVING them was enough. As each CRM company dives deeply into the data, hoping to extract their next golden goose, the blogs, articles, and paid press releases fly around the nation. They started out by talking about "capturing the data" moved on to "garbage in garbage out" then "big data" and are now…

Did you ever perform this calculation for your dealership Service Department? Whenever we do this exercise, either in the field with one of the NCM Retail Operations clients or in the NCM Instituteclassroom, the result always knocks the socks off the dealership management team. Here’s how the math works:…

Over the past three years I have spoken with many dealers about selling cars to service customers... One of my best friends, Daymond Decker spends a good portion of his work time traveling from dealership to dealership all over the country training and implementing a process for converting service customers who have equity in their trade-in to sales opportunities. Starting…

The success we are having is creating a new benchmark for our clients and you too can attain these numbers as well.  Differentiate your dealership with a huge fixed ops gains as well.  A Rated insurer with national administration.   http://www.facebook.com/pages/Drive-Forever/254978127905733

Guidance comes to us in all forms of inspiring moments. We can be inspired by a loss that produces an epiphany and clarity.  Sometimes that inspiration comes under the auspices of adversity. These select snippets in time are what define us as individuals and professionals. 

Elite professionals…