Amazon was recently awarded a patent that has caused quite a stir amongst consumers and retailers. The patent, originally applied for way back in 2012, details a method for “redirecting, or otherwise controlling customers' attempts to comparison shop on their smartphones when using a store’s Wi-Fi…
ContinueAdded by Mike Gorun on June 27, 2017 at 9:46am — No Comments
For decades now, dealerships have gotten by with ‘self-reporting’ their financial performance, using very subjective methods and rarely adopting automation. I call this 'fake news.' I say this as it is similar to what has become…
Added by Josh Blick on June 26, 2017 at 10:22am — No Comments
As automotive tech vendors increasingly push the importance of bringing the car buying experience online to combat companies threatening disruption, it appears that a couple of world-leading companies may be showing us the…
Added by Ujj Nath on June 26, 2017 at 9:50am — No Comments
When dealerships first start their video marketing programs, one of the most common questions I am asked is, "Will I have to buy an expensive camera?" The answer…
Added by Timmy D. James on June 22, 2017 at 9:18am — No Comments
Industry experts tell us that car buyers go to 1.6 dealerships to buy a vehicle.
From the Women-Drivers.com 2017 US Women’s Car Dealership Report, we find that number to be true for half of women car buyers. The other half report a very different answer altogether. An amazing forty-six percent of women car buyers are going to twice the industry average, or 3.2 dealer visits.
Which begs a few…
ContinueAdded by Anne Fleming on June 21, 2017 at 1:12pm — No Comments
Added by Mike Gorun on June 20, 2017 at 9:49am — No Comments
Added by Chris Miller on June 20, 2017 at 9:00am — No Comments
Costco has certainly built a loyal following over the years, even though it literally charges consumers for the privilege of buying…
Added by Ujj Nath on June 19, 2017 at 9:30am — No Comments
For service managers, I have found that Thursday is a good day to do a trial close as you get ready for the end of the week. By Thursday you know pretty well where you stand and if you discover problems, you still have two days to get them cleaned up.
A trial close starts with closing every Repair Order (RO) that can possibly be closed. Since many dealerships…
Added by Josh Blick on June 16, 2017 at 9:54am — No Comments
Added by Mike Gorun on June 13, 2017 at 9:41am — No Comments
In every company, at some point in time, customer service mistakes happen. And, they are often magnified by the fact that the customer-facing employee cannot handle…
Added by Ujj Nath on June 12, 2017 at 10:09am — No Comments
Sixty-two percent of women report that they return to the dealerships where they first purchased their vehicles to then have them serviced. This highlights the potential to grow value among this critical market segment.
Changing family dynamics have put women squarely in the driver’s seat with an estimated one-half of all cars sold being purchased by women who are then directly responsible for decisions involving vehicle maintenance and service appointment scheduling.
This…
ContinueAdded by Anne Fleming on June 7, 2017 at 1:26pm — No Comments
It’s the goal of every service department to enjoy excellent customer retention and loyalty. Other than tempting them with coupons and incentives, what can you do to…
Added by Ujj Nath on June 6, 2017 at 2:01pm — No Comments
Added by Mike Gorun on June 6, 2017 at 9:37am — No Comments
Watching TV on YouTube is something that's been trending for a while, but now people are starting to watch YouTube on their TV's.
So, how does this affect you? Watch this episode of Hard Facts to find out!
We’d love to hear what you have to say. Comment…
ContinueAdded by Paul Potratz on June 2, 2017 at 3:53pm — No Comments
If you're in auto sales, the term "TGIF" - Thank God It's Friday! - probably has little meaning to you. In this industry, Fridays are spent gearing up for the weekend. Speaking of which, do you know what your weekend is looking like?
To answer this all-important question, it's a good idea for General Sales Managers to sit down on Friday morning and review a…
ContinueAdded by Josh Blick on June 2, 2017 at 9:27am — 1 Comment
This week on Think Tank Tuesday, Samantha and I reveal some marketing strategies you could consider in order to skyrocket your business.
We’d love to hear what you have to say. Comment below…
ContinueAdded by Paul Potratz on May 30, 2017 at 4:39pm — No Comments
Added by Mike Gorun on May 30, 2017 at 10:27am — No Comments
Communication changes every day. The ultimate goal of every conversation is getting the message through. In that process, businesses seem to forget about the customers, about what they really need, and how they want to connect. Be flexible and embrace the new trend: drive as your customer guides you – on the phone.
Given that 1.2 billion…
ContinueAdded by Thomas F. Jung on May 30, 2017 at 9:31am — No Comments
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