Warranty work is a large part of any service department’s revenue. The recent announcement by the NHTSA mandating manufacturers to use specific labeling on recall notices could prove to be very helpful to dealers; helping them get the work faster and at a lower cost. However, there are challenges associated with this and dealerships need to be prepared to handle them. With…
ContinueAdded by Richard Holland on March 6, 2014 at 10:41am — No Comments
In business, you are what you are perceived to be. Your customers not only have their own opinions of your business, but they can also influence other potential customers. How you actually run your business is certainly important. Just as important, however, is how customers that have never stepped foot in your business perceive you. Before they ever step foot into your…
ContinueAdded by sara callahan on November 13, 2013 at 10:02am — No Comments
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Make Money Mondays with Sean V. Bradley - Social Media & Video…
ContinueAdded by Sean V. Bradley on October 21, 2013 at 12:10am — No Comments
Frequently, I write about how dealerships (or any company for that matter) need to have efficient, reliable communication tools in place so that all departments can access information at a glance. Quite ironically, one of the largest tech companies in the world, Microsoft, just proved that best practice as completely true.
People rely on Google to access many…
ContinueAdded by Richard Holland on August 1, 2013 at 11:42am — No Comments
In today’s world where everyone is going 120mph, people are more interested in convenience than ever before. Is it because time is so limited in our hectic schedules or is it because we’ve become accustomed to taking the shortest route possible to achieve the same end result? For example, when cooking dinner, do you take the time to buy, cut and combine all the fresh…
Added by Richard Holland on April 18, 2013 at 11:21am — No Comments
Who owns the customers? Where do your employees work? Are prospects even being called back? Some dealers don’t know. All because we allow some of our sales team members to do it their way. You’re feeding into their problem.
I’m asking you to ‘Just Say No’ to…
1) Letting salespeople use their own personal email addresses when responding back to customers.
2) Allowing salespeople to make all of their (so-called) follow-up calls to happen from their…
ContinueAdded by Joe Webb on March 25, 2013 at 9:24am — 10 Comments
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Stan Sher Improving Dealership Internet Sales Culture at GNYADA
Added by Stan Sher on January 2, 2013 at 9:00pm — No Comments
I've learned that coincidences don't really happen. There's always a reason. As I worked on my story today regarding content, I stopped to check Facebook and found exactly what I needed, courtesy of…
ContinueAdded by JD Rucker on November 20, 2012 at 1:05am — No Comments
Added by Leonard Buchholz on December 20, 2010 at 9:18am — No Comments
Added by Leonard Buchholz on November 11, 2010 at 3:05pm — No Comments
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