All Blog Posts Tagged 'general' (77)

5 Tips For Managing Your Teams

When you're responsible for managing employees, it's important not to slip into a habit of managing with emails. Your employees are your team. Imagine if…

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Added by Bill Wittenmyer on October 25, 2017 at 9:30am — No Comments

Does your Dealership Have a Retention Problem?

The automotive industry, in general, has an employee retention problem. A BIG one. And especially big in dealership’s sales departments. Sure, there…

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Added by Mike Gorun on October 17, 2017 at 10:08am — No Comments

Is Your Service Marketing Budget out of Whack?

Is your service marketing budget out of whack? And if so, what’…

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Added by Scot Eisenfelder on October 13, 2017 at 9:30am — No Comments

Customer Acquisition Can Be More Effective When You Spend $0

Customer retention is typically much less expensive than customer acquisition. However,…

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Added by Mike Gorun on September 29, 2017 at 9:51am — No Comments

It's 9 AM. Do You Know What Your Net Cash Is?

Net cash balance is one of the best indicators of how healthy your store is. If your net…

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Added by Josh Blick on September 29, 2017 at 9:35am — No Comments

The Importance of Acting on Data in the Wake of Irma and Harvey

The recent …

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Added by Josh Blick on September 22, 2017 at 9:50am — No Comments

PrePaid Maintenance in the Age of Ride-Sharing

Younger generations prefer fixed monthly costs for expenses that include…

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Added by Mike Gorun on September 19, 2017 at 9:46am — No Comments

Want Faster Turn? Consider Incentivizing Salespeople

Many dealers rely on lot services and/or in-house employees to crank out hundreds of photos of new vehicle acquisitions. Of course, the larger your inventory…

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Added by Devin Daly on September 14, 2017 at 9:30am — No Comments

Shattering Communication Silos Increases Productivity

In many businesses, it is typically frowned upon when an employee goes over the hea…

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Added by Mike Gorun on September 12, 2017 at 10:02am — No Comments

Traffic Attribution vs. Sales Attribution: What’s the Holy Grail of Marketing Measurement?

Part 1 of a 2-part blog discussing the value and pros and cons of Traffic vs. Sales Attribution

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Added by Steve White on August 31, 2017 at 10:00am — No Comments

Empower Your Sales Team for Better Performance

In my lifetime I have visited hundreds …

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Added by Bill Wittenmyer on August 30, 2017 at 9:30am — 1 Comment

Text Messages: Google’s Wake-Up Call to Dealers

Texting is by far the most popular…

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Added by Mike Gorun on August 22, 2017 at 9:57am — No Comments

When It Comes to Customers Don’t Judge a Book By Its Cover

Almost every salesperson or manager tha…

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Added by Mike Gorun on August 8, 2017 at 10:01am — No Comments

Communication: The Glue that Holds Teams Together

One very important thing some leaders fail to realize is that communication is the glue …

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Added by Bill Wittenmyer on July 27, 2017 at 9:39am — No Comments

The State of Customer Loyalty

Colloquy just came out with its…

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Added by Mike Gorun on July 25, 2017 at 9:54am — No Comments

4 Tips to Master Your Dealership’s Online Presence: Show Your Assets

(Part 1 of a 4-piece blog series on vehicle merchandising…

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Added by Devin Daly on July 24, 2017 at 10:28am — No Comments

Make a Difference in your Community – Customers Love it!

When it comes to community service, car dealers are often …

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Added by Mike Gorun on July 11, 2017 at 9:56am — No Comments

The Often Forgotten but Most Important Person in Your Dealership

Who is the most important person in your dealership? Every time I ask this question I get different answers ranging from the dealer, to various members of management…

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Added by Bill Wittenmyer on July 5, 2017 at 9:44am — 1 Comment

Why Actionable Data is Better Than Big Data

Big data has been a big theme for several years now, but many dealers still don't have a thorough understanding of what it can do for them. I believe that's because the term 'big data' implies a sense of overwhelm…

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Added by Josh Blick on July 5, 2017 at 9:30am — No Comments

3 Service KPIs to Review Every Thursday

For service managers, I have found that Thursday is a good day to do a trial close as you get ready for the end of the week. By Thursday you know pretty well where you stand and if you discover problems, you still have two days to get them cleaned up.

A trial close starts with closing every Repair Order (RO) that can possibly be closed. Since many dealerships…