All Blog Posts Tagged 'manager' (47)

ZipDeal Releases Free Dealer eBook: The Auto Dealer’s Guide to a Profitable, Customer-Driven, Vehicle Delivery Experience

Learn how sales representatives earn up to $3,000/month in extra commissions

 

Columbus, OH – September 8, 2020 –  ZipDeal, a streamlined, post-sale, pre-F&I vehicle delivery system for automotive dealers, today released a free eBook called “The Auto Dealer’s Guide to a Profitable, Customer-Driven Vehicle Delivery Experience.” The eBook…

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Added by Tony Gomez on September 8, 2020 at 9:48am — No Comments

Getting The Most Bang From Your Social Media Bucks

Today, it’s a well-known fact among dealers that a consistent presence on social media properties is vital to keeping their brand in front of consumers. It has also been found that some different types of content – text, images and video – perform better than others.

 

However, it’s still very difficult to know what the best TIME is to post content in order to…

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Added by Paul Moran on September 24, 2018 at 9:50am — No Comments

What Does Chat Have to Do with 867-5309?

Jenny.

 

Tommy Tutone said it in 1981 and many of you reading this know that number. It’s Jenny’s number. And we remember it. Why? Sure, it was a catchy song and has become a staple in early pop music, but it does hold a hidden gem that every car dealer would be thrilled to possess.

 

For dealerships, customer information is only the beginning of…

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Added by Todd Smith on August 10, 2018 at 11:40am — No Comments

Auto Subscription – The Dealers’ New Frontier

There is currently much talk in the industry regarding automotive subscriptions…

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Added by Scot Eisenfelder on December 15, 2017 at 8:54am — No Comments

3 Service KPIs to Review Every Thursday

For service managers, I have found that Thursday is a good day to do a trial close as you get ready for the end of the week. By Thursday you know pretty well where you stand and if you discover problems, you still have two days to get them cleaned up.



A trial close starts with closing every Repair Order (RO) that can possibly be closed. Since many dealerships…

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Added by Josh Blick on June 16, 2017 at 9:54am — No Comments

The Pain of Selling Without a Clue by Richard Keeney

Knowing all the facts about a buyer makes a desk manager's job much more effective. A more successful outcome can be engineered from discovering the customer's motivations, desires, and if there is much competition for a particular deal. Having your sales team implement the Customer Assistance Sheet in a comfortable and consistent way every time they speak with a…

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Added by Richard Keeney on April 28, 2017 at 4:37pm — No Comments

10 Things To Stop You Getting "Sales Sick"

This past week I’ve had my nephew from Melbourne staying with us while he is on university holidays. He is in his second year on the way to becoming a doctor, but unfortunately all his studies so far couldn’t prevent him from getting food poisoning last night! (Must have been my cooking!)
Absolutely no one likes getting sick. But when you do get sick, thank goodness there are doctors and hospitals on call to help get us back on out feet again. 
The problem…
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Added by Dave Benson on February 21, 2017 at 2:30am — No Comments

2017, The year of the "DISTRACTION"​

I read a BBC article recently that states that children now spend more than 6 hours of screen time per day! Additionally, adults now check their phones more than 50 times a day!

Can someone say “DISTRACTION”!!!!

Now don’t get me wrong, if you’re a smart salesperson in 2017 your mobile phone is your office. Not like the days like my father worked in, where you needed an office, secretary, fax machine, pager, etc… Now we can do it all from our mobile…

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Added by Dave Benson on February 3, 2017 at 7:22pm — 1 Comment

Role Play Your Way to Success by David Martin

Role-playing with your sales team will give them the confidence and inspiration to know what to say when handling objections from potential customers. Just like in sports or the fine arts, honing your craft involves practice. Through role-playing, your sales team will master professional and effective responses to the most common objections.

In …

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Added by Richard Keeney on October 26, 2016 at 2:30pm — No Comments

BDC Manager and Rep Pay Plan Examples

I've been asked this question so many times, so I decided to put together my own personal guide to share. Do with it what you will. Accept it, challenge it, modify it, it's at least a starting point. It's attached as well. Enjoy!

PDF…

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Added by Mike Myers on August 26, 2015 at 10:00pm — 2 Comments

Technology is Better than Sales People!

A lesson on building your own Digital Network, and getting away from 3rd party vendors!

Most dealerships E commerce managers believe they are at the top of the technology game when they pay for large budgets that serve up ads, based on IP addresses, or cookie based ads. With the age of revolving IP addresses and cookie awareness, this form of advertising is losing ground quickly, no one has a static IP anymore, and consumers do not even pay attention to those…

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Added by Daniela Francheska Sherrod on March 12, 2015 at 3:14pm — No Comments

Sean V. Bradley Introduces Chris Sondesky, The New Vice President of Dealer Synergy - Car Sales



http://www.DealerSynergy.com 856-546-2440

http://www.BradleyOnDemand.com

http://www.InternetSales20Group.com

Sean V. Bradley Introduces Chris Sondesky, The New Vice President of…

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Added by Sean V. Bradley on March 3, 2015 at 8:10pm — No Comments

6 Step Road to Service Department Success 2-Day Spring Workshops are Open for Registration

We've booked our Spring 2-Day Workshop dates and locations!

Learn how to have the highest Sales, Customer Retention, and Survey Scores, plus over 200 word tracks, closes and ways to handle objections will be taught that guarantee that you are a top performer, and much much more.

Give us a call to book your team…

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Added by Jeff Cowan on January 7, 2015 at 1:06pm — No Comments

Automotive Internet Sales Director Sells 400+ Units Per Month & Generates 1 Million In Gross Per Month! (Interview Part 1 of 5)

http://www.BradleyOnDemand.com 856-546-2440

Automotive Internet Sales Director Sells 400+ Units Per Month & 1 Million In Gross Per Month! (Interview Part 1 of 5)

Added by Sean V. Bradley on January 2, 2015 at 9:30am — No Comments

Mike Udell, General Manager Of Toyota Of Grand Rapids Speaking At Internet Sales 20 Group



http://www.internetsales20group.com 856-546-2440

http://www.bradleyondemand.com

Mike Udell, General Manager Of Toyota Of Grand Rapids Speaking At Internet Sales 20…

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Added by Sean V. Bradley on September 28, 2014 at 10:40am — No Comments

Is this a "Training Issue"...?

Nearly every week we spend training in a Dealership, we try to identify and help correct deficiencies in production, CSI and dealership employee performance. The rub is that every dealership has different issues and problems.

Sometimes it’s the training, sometimes it’s the employee and sometimes it’s the management.

And 100% of the time when there is little progress in performance…

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Added by Leonard Buchholz on May 1, 2014 at 12:03pm — No Comments

Processes Save Lives

Processes save lives. It’s true. It is especially true when you are lying in a hospital bed with a doctor and a nurse talking to you about how their processes will save your life…which was where I found myself in the not too distant past.

Saving a customer's life begins with processes.
Saving a customer's life begins…
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Added by Leonard Buchholz on April 21, 2014 at 11:12am — No Comments

How to make a banana into a bbq pork sandwich...with chips and a drink.

One of the best things about traveling is experiencing how other people run their businesses.  It also allows you to have many different Sales presentations from many different people. This story is about how one motivated, knowledgeable and especially friendly Salesperson made a banana into a bbq pork sandwich.Banana

I was …

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Added by Leonard Buchholz on April 14, 2014 at 10:51am — No Comments

Where does Profit Improvement start? At the Service Managers Desk, of course!

In every Dealership there is a desk. And behind that desk sits someone who has the responsibility to increase Profits.

In Fixed Ops, this person is called the Service Manager.

Typically  (when I go into a store that is not profitable), I find the person sitting behind that desk working on everything not related to increasing Profits while believing that they are working on everything related to increasing Profits.

I call it the “Theory of Un-relativity” and it goes like…

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Added by Leonard Buchholz on March 26, 2014 at 6:18pm — No Comments

Where does RO Count attrition start? On the Telephone, of course!

With the emphasis on increasing RO count through the manufacturer’s initiatives in regards to Quick Lube, Express Service, Fast Oil Change or whatever you call the 30 minute oil change in your Dealership, you would think that RO counts would be going up.

In some instances, yes they are. There is no doubt that these programs have resulted in more traffic into some stores in some cases.

But, in many stores, even with the advent of the “30 Minute Oil Change” marketing push and…

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Added by Leonard Buchholz on March 20, 2014 at 10:08am — No Comments

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