Watch the tips featured in this week's Think Tank Tuesday and increase your profitability with your management style.

Car shoppers today have access to all kinds of online data when making a purchase decision: car reviews, price information, inventory availability, dealership reviews, you name it. With a few clicks (likely from their smart phone), they get the answers they need, possibly while standing right in front of you in your store. Talk about consumer empowerment.

The thing is, all this ready-access to information can also be hugely empowering for dealers. Dealerships that adapt their…

Press Release about Report on 2013 Dealership Acquisition Activity compiled by The Banks Report

Below is just some of the data you'll find in the report:

(Report includes industry's most comprehensive list of dealership acquisitions in 2013)…

After 20 years in this industry it's amazing how in some areas, namely sales management,  so little has changed when it comes to the manager/salesperson relationship. If you've ever said: it's hard to find good people. or... My people suck. THIS IS FOR YOU!

Disclaimer: If the below info doesn't pertain to you, don't be offended. If you leave a pissed off comment, it's likely that I'm speaking directly to you so grab a mirror after you complain about the…

2013 GMC 2500 Denali. $45,000. Below Blue Book!!!! Why you ask? This truck may be more loaded than an Irishman in a whiskey-drinking contest, but it is no Sunday driver. It is a ¾ ton, 4-wheel drive, luxury work horse and it was cast from smelted bullet casings and stealth fighters by God’s own iron fist to be rode hard and put away wet. It may have a couple of scratches on…

Here we go again.

As if the CFPB/DOJ $98 million penalty against Ally Bank in December wasn’t enough, more regulators are starting off 2014 with a bang. On January 9^th, the FTC and the County of Los Angeles Department of Consumer Affairs held a press conference announcing a nationwide enforcement action targeting deceptive auto dealer advertisements. The…

I hate internet sales!

My internet department s_ _ks!

Internet is all give-aways!

Internet salesmen are order-takers, not salesmen!

The internet department is just for volume.

 

How many of us have had to deal with Sales Mangers, GSMs, GMs and Owners who say this regarding the internet department in our store?  I've been…

http://www.internetsales20group.com 856-546-2440

Calling ALL Speakers! For The Internet Sales 20 Group - April 8-10 2014 - Atlantic City,…

I find it funny at times people work hard for a goal and when they are about to make a break through, they quit trying...

What if you had the mindset that when it is the very most difficult that you were on a…

Some business owners are receiving emails from Google requiring them to reverify their listings within three-weeks or their listings will be removed from Google Maps and Google+ Local.…

It's easy for us to take the high road and call it abysmal to utilize the strategy demonstrated below. We would never do it to two dealers, let alone dozens. We also understand the need to make a solution scalable for the sake of profits as we have worked for companies that need to scale to serve hundreds or thousands of dealers. With that said, it is still atrocious…

Late last year I was reading the Sunday paper and came across a story that was a collection of quotes from Nelson Mandela, who had passed away the previous week.  Reading those quotes made me very reflective both personally and professionally. One of his quotes that really struck me…

Recently, I was asked to make an appearance as Ms. Florida Forestry Queen.  Unfortunately there was no clear leadership and miscommunications abounded.  Even the day of the event, it was not clear what was going to transpire.  I tried to be prepared for anything.   After the event, I received this…

There’s one thing that all auto franchises have in common when it comes to service: battling independent auto shops. I’m fairly certain that not a day goes by when you have either a customer on the phone or in person who is price-shopping you with an independent. There are many ways to build value in dealership service versus independent service shops when talking to…

I love going out to dinner when the wait staff remembers me and greets me like a friend.  The looks on my guest’s faces are priceless!!!  Everywhere I go; it seems the red carpet is waiting on my arrival.   Even my friends are eager to join me because via association they too get special treatment.  So, how did I earn my VIP status?  It was easy.  I just started treating each person I…

Here is a simple way to make more every month. 

It's called the "6 Steps to Happy Bank Deposits" and it goes like this.

1st, write down what you make per month…

By Brian Pasch

I was having dinner with two of my clients recently, something I really enjoy doing, and I was blessed to have their partners join us for dinner.  A discussion started about the demands of the auto business on their personal lives. One spouse commented about the need to get…

Over the last couple of months, I've been researching reputation management companies in and out of the automotive industry. On one hand, I found a couple of shining stars that stood out from the competition. On the other hand, they were only the best but were still missing the boat when it comes to the true potential of what reputation "management" should…

In today's marketplace, I submit that it is no longer acceptable to merely satisfy our customers and employees.  That statement is not ground-breaking, we've all heard it.  In most cases, providing what I call "Ridiculous" Service does not come naturally.  As a matter of fact, it's quite un-natural.  We create habits even when it comes to serving.  If we are going to blow…