Throughout history, humans have designed and created technology to make their lives easier. From the invention of the wheel itself to the eventual creation of the automobile, to today’s computer-integrated vehicles, we are more dependent on technology to improve our experiences than ever before.
But with that technology comes challenges. Most…
ContinueAdded by Sean Reyes on August 17, 2020 at 10:26am — 1 Comment
Happy customers, happy sales teams, happy dealers
I will keep this brief, (I hear ya sayin …”YEAH RIGHT!”) in fact I will likely struggle to get in 3 or 4 paragraphs…the idea is super simple, but could be very impactful for most dealers.
As you know, margins continue to shrink in new car sales, and we…
ContinueAdded by Chip King on August 7, 2020 at 9:25am — No Comments
Last year, U.S. e-commerce sales generated about $365.2 billion in revenue. With the COVID-19 pandemic resulting in changing shopping habits as nonessential businesses endure mandated closures, there is more incentive than ever to invest in growing…
ContinueAdded by Steve Southin on July 31, 2020 at 9:57am — No Comments
These days, more channels are open for consumers to buy vehicles without leaving their homes. Whether that occurs through dealerships, independents, or online services, it is of concern, from a safety standpoint, that consumers know that their chosen vehicle is safe.
No consumer wants to spend thousands of dollars on a “lemon,” nor a vehicle…
ContinueAdded by Sean Reyes on July 29, 2020 at 9:56am — No Comments
While traveling through Asia, Alexander the Great fell ill. Everyone was afraid to treat him, as they feared that, if they failed, they would be blamed for the King’s death. However, one physician was willing. While Alexander waited for the physician to prepare the medicine, he received a letter informing him that this physician was not to be trusted and…
ContinueAdded by Sean Reyes on July 22, 2020 at 11:40am — No Comments
Sometimes when I look at an auto dealer website I sit back, scratch my head, and wonder if they have ever scheduled an appointment for dealer service on their website? Not to mention all the bots that pop, and all the flashing offers! It is the farthest from the basic tenets of what makes anything usable today on…
ContinueAdded by Ujj Nath on July 20, 2020 at 12:00pm — No Comments
As the weather heats up, sales traditionally tend to cool down in the dealership. We’ve all been there. This year, though pent-up demand has caused sales to soar for some, economic uncertainty still looms over many car buyers, and it will be prudent to focus on multiple revenue streams.
So, how can your dealership weather the uncertainty and…
ContinueAdded by Bill Wittenmyer on July 15, 2020 at 2:30pm — No Comments
Auto dealerships and consumers now have additional layer of transparency to safeguard them from making uninformed acquisitions
Laguna Hills, CA, June 10, 2020 — Recall Masters, Inc., the nation’s leading provider of automotive recall solutions, today announced a partnership with VettX, an automotive industry software provider that enables auto dealerships to…
ContinueAdded by Dan Beres on June 15, 2020 at 9:49am — No Comments
All automobile manufacturers strive for dominance in the marketplace. Vying for consumer's money, trust, and brand loyalty is an ongoing challenge through a balance of quality, quantity, and a franchised network of dealerships that entice consumers to buy and service their vehicles. The last thing a manufacturer is looking for is bad publicity. However, it…
ContinueAdded by Dan Beres on June 3, 2020 at 9:29am — No Comments
News has not exactly been great recently. And, I don’t know about you, but I welcome any good news that brightens my day in some way. For that reason, I loved a recent story a friend sent to me from the Charlotte Observer.
It is one thing to be involved in your…
ContinueAdded by Dan Beres on May 26, 2020 at 10:02am — No Comments
Partnership drives much-needed dealership service revenue by facilitating recall repairs at no cost to private-party vehicle sellers
Laguna Hills, CA, May 19, 2020 — Recall Masters, Inc., the nation’s leading provider of automotive recall solutions, today announced a partnership with Boost Acquisition, a data and technology developer that connects in-market vehicle sellers with potential buyers at online…
ContinueAdded by Dan Beres on May 19, 2020 at 10:08am — No Comments
Understanding the different typical factors behind vehicle breakdowns will certainly allow you to spot problems when they arise. Here are 5 reasons that your automobile may stall while being driven:
Your alternator, the component that is in charge of creating electric power in your automobile, might stop working. When your engine is running, its…
ContinueAdded by Terrel Watkins on May 11, 2020 at 3:00am — No Comments
In my last blog, I shared some tips about how dealerships can help protect customers and staff in their service departments during this challenging time. In addition to having the precautions in place, it is important to know how to correctly communicate…
ContinueAdded by Dan Beres on April 14, 2020 at 10:20am — No Comments
April 8, 2020, Laguna Hills, CA – Recall Masters, Inc., the leading provider of automotive recall data, technology, and communications, today announced the launch of a special COVID-19 Response Kit at no cost for its auto dealer clients. The kit is designed to help improve the handling of service…
ContinueAdded by Dan Beres on April 8, 2020 at 10:00am — No Comments
How well do you know your sales and service customers? Not just the customers who have purchased a car in the last month, or the ones who get their cars serviced on a regular basis, but all of your customers?
Considering your dealership has thousands of contacts in its DMS, it’s highly unlikely —and unrealistic—that you know your customers…
ContinueAdded by Courtney Evans on March 27, 2020 at 10:03am — No Comments
If you want to maintain excellent performance of your car on roads, then you must take the vehicle to the garage for service at least once a year. The car experts available there will thoroughly inspect your car and find out the underlying or upcoming issues. They will fix the problems in the…
ContinueAdded by Mark Simon on March 25, 2020 at 1:21am — No Comments
The Coronavirus is disrupting businesses across the globe and its full impact is yet to be seen. Dealers have been contacting us to see if we have any advice as far as what can be done in their service departments to limit any risk both to employees and customers.
The following are a few simple suggestions that can help…
ContinueAdded by Dan Beres on March 19, 2020 at 11:00am — No Comments
With all the worry and concern out there regarding the Coronavirus and the impact it will have on public health and business, this is a great time to talk about video communication. It has always been the perfect tool for connecting with consumers without having to be fact-to-face.
To be really effective your video communication platform…
ContinueAdded by Timmy D. James on March 18, 2020 at 10:08am — No Comments
Service retention rates in dealerships have been steadily declining over the last three years, according to Affinitiv’s recent Automotive Loyalty Trends study, which analyzed data from more than 1,000 auto dealerships.
In domestic brand dealerships, service retention rates have dropped from 61.2% to 60.2%. At import brand dealerships,…
ContinueAdded by Doug Van Sach on March 13, 2020 at 2:34am — No Comments
What are your marketing goals in 2020? One of the biggest pain points for dealers is deciding where to spend their marketing dollars to get the results they want. Many dealers feel like their marketing strategies don’t perform as well as they used to, which, when combined with declining sales profitability, puts extra pressure on marketers to up their…
ContinueAdded by Courtney Evans on February 28, 2020 at 10:16am — No Comments
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