Why Phone Rings Still Equal Cash Register Rings
By Jon Quade "King of the Phone"
“May I have your attention, please: the Internet has not…
Nearly every week someone says "What's new?" in the Fixed Ops Training world as if there is something wrong with what works.
And every week, the answer is the same. When it comes to Fixed Ops Training, Coaching and Mentoring..."Not much."
Oh to be sure, there are "new" things in Fixed Ops every day.
There are at least a zillion ways to keep in contact with the Customer. And there must be a bazillion CRM companies that can manage a "lost souls" campaign. And, yes, there…
ContinueAdded by Leonard Buchholz on March 20, 2012 at 10:00am — 1 Comment
The world is full of commodities. Everything from cell phones to toothpaste. It is the glue that binds all of us together. We can’t live without them. Nearly everything we use today is manufactured and produced this way. In fact, we would collapse as a species if it was not.
In the past 150 years we have morphed from a “handcrafted” industrial base to “mass…
ContinueAdded by Leonard Buchholz on March 16, 2012 at 10:30am — No Comments
Professional Service Advisors are Action oriented. They don’t spend a lot of time worrying about what is The Right Thing To Do because they already know what the Right Thing To Do is.
These Advisors have a sense of Empowerment and that leads to Empowered Action.
Empowered Action by definition is when one has the ability to do something with the Customers Best…
ContinueAdded by Leonard Buchholz on March 13, 2012 at 10:45am — 4 Comments
What are you paying attention to?
In case you are new to Fixed Ops, I'll give you a little clue. We are “results driven.”
There is nothing that we do that is not measured, quantified, compared, sifted through, arm chaired, discussed, metered, broken down, dissected, eyeballed or run up the flagpole.
Everything we do is subject to verification. Professionally run Fixed Operation Departments know, live, love this.
And what they pay the most attention to is "The…
ContinueAdded by Leonard Buchholz on March 5, 2012 at 10:40am — No Comments
By now you have a completed December 2011 Financial. (If you don't, all I can say is WOW)
Look in the box that says "Profit/Loss".
Are you happy with what you see? Would you say that 2011 was a good year an average year or a "I'm gonna have a stroke!" year?
Whatever your results your EOY(End of the Year) statement is a CTA (Call To Action) for 2012.
Here are 3 Calls To Action you might want to look at if you a looking to KSA in 2012. (You can figure that one…
ContinueAdded by Leonard Buchholz on February 27, 2012 at 10:27am — 2 Comments
What would be the one word to describe what a Service Department needs these days to compete?
There are so many to choose from. However, the one word that keeps coming up when I visit Dealerships across the country is adaptability.
The Dealerships that are doing well, adapt to changing market conditions and Customer demands.
Even if this is your first day in a Dealership, you know that the ability to adapt is the key to Exceeding Expectations.
The dictionary tells…
ContinueAdded by Leonard Buchholz on February 24, 2012 at 11:00am — 1 Comment
In many Dealerships lack of Profitability in Fixed Operations starts with just 3 processes that are not getting done with every Customer that comes in the door.
Everything starts with building a relationship. It sounds easy, we say it all the time and there is not one Sales book, cd, mp3…course…whatever that does not have some chapter on building relationships.
The Service Department is no different. Studies show that Customers who do not feel taken care of find a reason to do…
ContinueAdded by Leonard Buchholz on January 23, 2012 at 9:37am — No Comments
Good morning automotive dealers, Internet Sales Managers and Marketing Guru's,
First of all thank you for taking the time to take a look at my post this morning I appreciate it. The BDC experts work with a large number of dealerships all over the world and when I see something that works well I like to share it with the automotive community. I will be doing a more comprehensive post later this week. Here are some tips, which will help you Crush It on Craigslist, or other…
ContinueAdded by Ian nethercott on September 26, 2011 at 12:06pm — No Comments
Of all the things present in our society that might have a negative effect on our future generations and their ability to relate to one another; social networking (I don’t have to ask you, “How was your day?” I can just look at your facebook page), texting (I don’t have to live with the consequences of what I say because you can’t respond immediately), etc… one of the things that is more disconcerting than any of these is that this ability to relate without relationship is creating a…
ContinueAdded by David Simpson on September 6, 2011 at 11:00pm — 1 Comment
Added by Glynn Rodean on August 23, 2011 at 10:22am — No Comments
How to leave Messages that generate business for your dealership?
We have found that most dealerships get one phone number when speaking to customers. In addition to this fact they usually have only the home number. Due to this fact our BDC’s need to make a large volume of calls in order to speak to a small volume of customers.
What this means is we need to leave a large volume of messages for customers. Due to this fact we have also developed a number of tactics to improve…
ContinueAdded by Ian nethercott on July 28, 2011 at 10:23am — No Comments
Added by Leonard Buchholz on July 15, 2011 at 9:30am — 1 Comment
http://dongraffautomotive.blogspot.com/
http://www.facebook.com/dongraffautomotive
http://twitter.com/DonGraffAuto…
ContinueAdded by Stan Sher on June 17, 2011 at 1:58am — No Comments
“May I have your attention, please: the Internet has not…
Added by The Cobalt Group on April 29, 2011 at 4:04pm — No Comments
Added by Leonard Buchholz on August 2, 2010 at 2:43pm — No Comments
“Maintain your hours per C/P Repair Order (RO) at a minimum of 2.5” says Don Reed, CEO of DealerPro Training Solutions.
If you are currently at the national average of 1.5, then this might seem a bit of a stretch. It’s always a stretch when it’s as big as an elephant. And we know how to eat an elephant, right…..one bite at a time.
So, let’s break it down into bite sized pieces.
In the pursuit of HPRO the first thing we must have is well trained personnel. This means…
ContinueAdded by Leonard Buchholz on July 20, 2010 at 9:46am — No Comments
Added by Grant Cardone on July 14, 2010 at 1:41am — 11 Comments
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