General Managers 20-Group


General Managers 20-Group

Forum where General Managers, Dealers, Fixed Operations Managers and Business Leaders can come to share idea's and suggestions. We would love to hear your "best idea". Share your success stories and your best practices.

Members: 127
Latest Activity: Jun 3

Composite Trending

Most dealerships have some form of trending report that marks the current year as compared to the prior year. Trending can tell a lot about a dealership and its managment style. Are you building or re-building your team on a consistent basis? Are you bogged down with drama from past or current employees? Perhaps the new widget that was suppose to produce results, never did?

Do you measure your performance in the moment or do you rely on the month-end trend? Maybe you don't review the trend reports at all? I'd like to see what other members of the GM Group think?
1. Do you review your trending numbers? Weekly, daily or just monthly?
2. Do you utilize some form of track?
3. What do you do with the answers the trending is providing?

Any other thoughts on trending are welcome. Perhaps you have a "best idea" for the group? Do you have a specific spread sheet that you use that tells you whats happening in your store?


Discussion Forum

Where do you advertise to find more sales people?

Started by Joe Clementi. Last reply by Jeffery Dahlberg Apr 8, 2017. 16 Replies

Hello Members- I thought we could start the discussion off with a topic that is essential to all of us.  Where do you go to find quality sales associates?  Do you use a training company?  Do you…Continue

The service drive

Started by Joe Clementi. Last reply by Michael Baker Feb 17, 2013. 6 Replies

Money is tight and customers are being even more frugel than ever.  The question that I would like to pose for dicussion is in regards to the service drive.  1.  Has you dollars per RO gone down in…Continue

Dealership Sales Dept Compensation

Started by Jim Sabia Nov 20, 2012. 0 Replies

Hello everyone,I own a multi-location boat and RV dealership that I have grown from nothing to a level where I now need to accomplish the following:1. Motivate sales managers, finance managers and…Continue

Posting costs for website, social media?

Started by Joe Clementi. Last reply by Bob Gaber Aug 15, 2011. 4 Replies

Tell the group your answers and feel free to add comments.  Add any idea sharing that you might think will benefit the other members.Where do you post your costs for website, social media and ppc?…Continue

Tags: 20-group, idea, session, costs, posting

Comment Wall


You need to be a member of General Managers 20-Group to add comments!

Comment by Jeffery Dahlberg on August 26, 2016 at 11:00pm

New Booyah Mobile 3 Min. Video

Check out our new 3 min. video. All constructive criticism welcome.  

Comment by Ray Bradford on March 17, 2014 at 1:41pm

How important is a professional greeting and a walk around with each and every service customer? Very Important!

On an average, I speak to and visit up to 30 dealers a week and it is alarming the amount of dealers that don't have a system in place or enforced regarding a proper greet and walk around. This is a vital part of an advisors job to not only create a professional and lasting relationship with service customers, but an incredible opportunity to create more revenue for the dealer. Competition is getting tougher and it's little steps as a professional greeting and a walk around with the customer that sets you apart from your competition.

Opportunities are available to dealers to increase "net" bottom line. I have implemented and seen dealers increase their bottom-line up to 60%. Change is a good thing as long as you put a system in place to create and increase $$.

I would be happy to get members input regarding this and assist anyone who is looking for ways to increase "net' revenue out of their service drive.

Comment by Jeff Cowan on August 26, 2013 at 12:41pm

Free Webinar on Tuesday, August 27th | 8:00am PST, 11:00am EST
Register here:
Ever wonder why a customer leaves an automotive dealer's service department around the 3 year mark?
Jeff Cowan will share the exclusive details! You will learn WHY this happens and how to STOP it immediately with a few very simple, easy-to-use techniques.

This is a MUST attend for all Dealers, General Managers, Fixed Operations Directors, Service Managers, Business Development Managers, as well as Service Advisors!

Register here:

Comment by Bryan on February 17, 2013 at 12:49pm

If you have in house or staffed super sales events you already know that the Attorney General is starting to crack down on advertisement and sales teams. Staffed super sale events can be a great tool to move inventory and produce high gross if done in the right way. is a paid membership networking site that has ratings and reviews of everyone involved in super sales from sales event companies, printers, salesmen, and dealerships. If you are getting calls about marketing you can refer them to the site by saying you are only involved with companies at and that stops their sales pitch. You would have more control and knowledge of whom you are doing business with. Also if you do have in house sales events and need staff search our database for license salesman in your area. There are many benefits to the site. Please visit and let us know what you think and how we might be able to help you.






Bryan Wallace

Comment by Ernie Kasprowicz on January 14, 2013 at 4:57pm
Comment by Andrea Lupo on September 25, 2012 at 7:57pm

I have an awesome idea that will change the moral and culture at your dealership. And all you have to do is pick a song.... email me and I will give you the secret to wowing your customers at delivery and make your clients feel welcome to come back for service again and again!

Comment by Craig Dawson on April 6, 2012 at 1:06pm

Need more inventory? Immediate retail visibility to consumers? Ability to submit direct buy bids for institution -owned units? Increase bottom line profitability? Eliminate the time and expense of auctions?

Please email me for more information

Comment by Frank Mercer on March 27, 2012 at 10:32am

Want to significantly increase your bottom line?  Have you considered owning your own Related Finance Company? I am interested in talking with dealerships that want to understand the benefits of owning their own Related Finance Company.  I have over 30 years of very successful experience in running auto finance companies.  Please visit my website at and give me a call at 619-890-2444 if interested.

Comment by Smit Shah on March 21, 2012 at 10:25pm

We recently built a solution for the GM over seeing a group of stores in south florida that were using excel to track their sales.

We provided him with a dashboard for current numbers and the track for all stores new and used departments. The dashboard also broke down sales by Sales Manager and Finance Manager, status (sold, booked, finance, etc...) to identify well performing and troubled teams/departments.

We also set up alerts for when the front, back or overall numbers were beyond a threshold, ex: too low front

Hope this helps identify features to look for, for sales tracking purposes.

Comment by Ernie Kasprowicz on December 28, 2011 at 2:46pm

Automobile Trainers/Vendors...Question for all of you: How often while at a dealership doing what you do are you asked a question concerning hiring salespeople,staffing their BDC or internet dept? The question you get asked could be as straight forward as I need more or better salespeople,where and how do I get them or as vague as I don't have the right people to achieve what I need to achieve to sell more cars and make more gross...."If I just had a couple more "studs" I'd be set.How often are you asked about other positions as well...from Porters to Presidents?


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