Why Phone Rings Still Equal Cash Register Rings
By Jon Quade "King of the Phone"
“May I have your attention, please: the Internet has not…
Appreciation: (n) an expression of admiration approval, or gratitude
I was sitting in my loft office (Yes, it's very necessary for me to call it this. It makes me feel pretty. Pretty awesome.), and one of my clients' relatives came into the office. He said, "You know, Joey really loves your…Continue
Added by Katie Colihan on April 30, 2011 at 4:04pm — No Comments
) Be social: Wherever two or more of your customers are gathered, so should your dealership be there also (to paraphrase), and that applies to social media. And, if you're not there personally yourself, too, get on Facebook NOW--having a business page and not being on Facebook…Continue
Added by Keith Shetterly on April 30, 2011 at 3:30pm — 4 Comments
Added by MANNY LUNA on April 30, 2011 at 12:48am — No Comments
Added by MANNY LUNA on April 30, 2011 at 12:30am — No Comments
It is funny how a small thing can help turn aroung your attitude and make you realize what is important. After a tough three weeks in training training and hiring auto sales people an especially great phone call came in.
I found David Proctor in an auto dealer ship in Colorado Springs. His sales manager told me that he was about done because he had been there about two weeks and had not sold a car. I ask his manager if I could have him for the training porton of the…Continue
Added by John L Hayward on April 29, 2011 at 6:25pm — No Comments
Added by Lizelle Landino on April 29, 2011 at 6:21pm — 2 Comments
Failure doesn’t mean you were dump to try; it means you had courage to explore and experiment to see what would work and what would not.
Failure doesn’t mean you don’t know how to make decisions; it just means you have to make another decision.
Failure doesn’t mean you’re a failure… It does mean you haven’t succeeded yet.
Added by MANNY LUNA on April 29, 2011 at 6:00pm — 3 Comments
Added by Keith Shetterly on April 29, 2011 at 5:30pm — No Comments
“May I have your attention, please: the Internet has not…
Added by The Cobalt Group on April 29, 2011 at 4:04pm — No Comments
I woke up to an e-mail from my awesome boss and president of the company that I work for. He asked me where I've been, if I was working somewhere else, and what was going on. Basically he was feeling (rightfully) ignored.
It made me take a step back and realize that yes, there were some technical errors on my end, yet the bottom line was that I offer…Continue
Added by Katie Colihan on April 29, 2011 at 12:51pm — No Comments
Added by Paul Potratz on April 28, 2011 at 3:30pm — No Comments
What if a Hall of Fame autosales person was willing to work with your managers, your sales and fixed operation people for one week, free?
Would it make it any better if that person was also one of the internet sales pioneers in the Auto industry? With sites that generate over 35 Million dollars yearly under his belt.
Top off with this: His internet marketing campaings bring his clients hundreds of new prospects, a full digital presence and a couple hundred thousand…Continue
Added by Craig Darling on April 28, 2011 at 3:26pm — No Comments
Added by Volker Mendritzki on April 28, 2011 at 11:48am — No Comments
“Reputation Management” (RM)?? I was part of the first group of folks who started using this term, as far as I know, and I have come to strongly dislike it: A great reputation is created with great customer service; it isn’t managed. However, if, by RM, you mean that you need to let the world know about your great reputation that you get from…
Added by Keith Shetterly on April 28, 2011 at 11:30am — No Comments
The Kansas City Business Journal announces VinSolutions as a winner in their fifth annual Champions of Business™ Awards Program.
Overland Park, KS – April 28, 2011 – VinSolutions, an industry-leading developer of Internet-based Customer Relations Management (CRM) and Internet Lead Management (ILM) software, has been recognized by the Kansas City Business Journal as a Champion of Business™. The program honors Kansas City-area companies that have…Continue
Added by Joseph Little on April 28, 2011 at 10:53am — No Comments
Compare the automotive industry from only a year ago to today or from ten years ago to today and we all will have the conclusion and understanding that this industry is ever changing and evolving. No longer is the car standing on the lot at a dealership a guarantee for a sale and no longer can you just stare out the window of a dealership waiting for business.
Digital shopping and digital living has created a very unique challenge for dealers. It now makes your…Continue
Added by Lizelle Landino on April 28, 2011 at 10:03am — 5 Comments
Hey what’s up? I wanted to share this powerful lesson with you today. You see I am a father and husband and a busy man at…Continue
Added by MANNY LUNA on April 27, 2011 at 8:30pm — No Comments
1) Reputation is advertising. Good or bad, you don't buy it, but you pay for it one way or another.
2) Reputation begins with customer service that people must talk about. If you fail at great customer service and you fail to be talked about positively,…
Added by Keith Shetterly on April 27, 2011 at 8:30pm — 13 Comments
Many dealerships today are finding it difficult to have profitable body shop operations. Costs are soaring in paint and materials as well as environment disposal fees. The future will see these costs building so Managers must have controls in place to minimize costs where we can.
1: Controlling paint and material costs.
To begin let’s understand body shop supplies must be tracked by Technician. They should have their own supply box near their work area locked and controlled…Continue
Added by Rob Gehring on April 27, 2011 at 3:39pm — No Comments
1) Great technology alone is not success; it is only part of process or marketing, or both.
2) Great marketing alone is not success; it only prolongs less-than-best results.
3) Great processes + great marketing = great sales, which IS…Continue
Added by Keith Shetterly on April 27, 2011 at 1:00am — No Comments