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The peak of excitement for a car buyer is the moment they drive their new vehicle off the lot. What better feeling is there for a customer than to drive away with something better and newer than what they arrived in. The emotions are high!
Sports is all about emotions too. The highs of championships, the…
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Added by Staff Writer on October 31, 2017 at 1:03pm —
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It’s beginning to look a lot like the holidays. In retail, that typically means an upsurge…
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Added by Mike Gorun on October 31, 2017 at 9:34am —
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Forecasting consumer trends is nothing new. In fact, almost 200 years ago, a forecasting model was used to determine seasonal patterns of weather, but was then also utilized for marketing purposes. It was simply a matter of data collection to forecast future patterns.
This led to supply chain management issues such as inaccurate demand forecasting, a glut of supplies, or not enough inventory.
Very recently, it all…
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Added by Staff Writer on October 27, 2017 at 2:20pm —
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Today’s consumers are fickle and more demanding than ever. Why wouldn’t they be – they have countless service and product providers fighting over their limited…
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Added by Chris Miller on October 27, 2017 at 10:22am —
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Customer Experience Improvement Drives 15 Percent Increase in Fixed Ops
Atlanta, GA – October 23, 2017 - ELEAD1ONE announced today that its…
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Added by Bill Wittenmyer on October 27, 2017 at 9:30am —
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In today’s retail automotive climate, customers have more access to information than…
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Added by Mike Gorun on October 24, 2017 at 9:28am —
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The automotive industry, in general, has an employee retention problem. A BIG one. And especially big in dealership’s sales departments. Sure, there…
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Added by Mike Gorun on October 17, 2017 at 10:08am —
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Let’s face it. The car business can be brutal. Many in auto retail fin…
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Added by Mike Gorun on October 10, 2017 at 9:36am —
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When social media marketing burst on the scene nearly a decade ago, just about every dealership immediately piled onto the bandwagon. We didn't all know exactly what we were doing; we just knew we had to do it because everyone else was doing it.
At the time I was with AutoNation and we spent a lot of money and time trying to figure out how to market our dealer…
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Added by Scot Eisenfelder on October 6, 2017 at 9:37am —
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Customer retention is typically much less expensive than customer acquisition. However,…
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Added by Mike Gorun on September 29, 2017 at 9:51am —
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Younger generations prefer fixed monthly costs for expenses that include…
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Added by Mike Gorun on September 19, 2017 at 9:46am —
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In many businesses, it is typically frowned upon when an employee goes over the hea…
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Added by Mike Gorun on September 12, 2017 at 10:02am —
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If you haven’t noticed, our culture has changed. Your customers are no longer willing to wait. Everyone wants everything…
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Added by Ujj Nath on September 6, 2017 at 9:30am —
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If you haven’t already noticed, human’s attention spans, in general, are …
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Added by Mike Gorun on August 31, 2017 at 10:00am —
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One challenge in many dealerships is building an environment where teamwork thrives. Salespeople are focused on their own individual commissions, not the stores; technicians are focused on the billable hours they produce, not the departments; and F&I managers want their penetration and back-end gross to be high. Aside from management, there’s a simple reason to…
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Added by Chris Miller on August 31, 2017 at 9:45am —
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Texting is by far the most popular…
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Added by Mike Gorun on August 22, 2017 at 9:57am —
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Almost every salesperson or manager tha…
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Added by Mike Gorun on August 8, 2017 at 10:01am —
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In a recent…
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Added by Ujj Nath on August 7, 2017 at 9:53am —
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Every business wants to be the market leader and have success. Yet to do so, many have the mindset that it is necessary to spend more money. “Buy a Super Bowl ad,” they say. “Spend hundreds of thousands on TV and radio.” The trick to getting big isn’t always about trying to reach…
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Added by Ujj Nath on July 25, 2017 at 10:09am —
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Colloquy just came out with its…
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Added by Mike Gorun on July 25, 2017 at 9:54am —
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