General Managers 20-Group


General Managers 20-Group

Forum where General Managers, Dealers, Fixed Operations Managers and Business Leaders can come to share idea's and suggestions. We would love to hear your "best idea". Share your success stories and your best practices.

Members: 127
Latest Activity: Apr 8, 2017

Composite Trending

Most dealerships have some form of trending report that marks the current year as compared to the prior year. Trending can tell a lot about a dealership and its managment style. Are you building or re-building your team on a consistent basis? Are you bogged down with drama from past or current employees? Perhaps the new widget that was suppose to produce results, never did?

Do you measure your performance in the moment or do you rely on the month-end trend? Maybe you don't review the trend reports at all? I'd like to see what other members of the GM Group think?
1. Do you review your trending numbers? Weekly, daily or just monthly?
2. Do you utilize some form of track?
3. What do you do with the answers the trending is providing?

Any other thoughts on trending are welcome. Perhaps you have a "best idea" for the group? Do you have a specific spread sheet that you use that tells you whats happening in your store?


Discussion Forum

Where do you advertise to find more sales people?

Started by Joe Clementi. Last reply by Jeffery Dahlberg Apr 8, 2017. 16 Replies

Hello Members- I thought we could start the discussion off with a topic that is essential to all of us.  Where do you go to find quality sales associates?  Do you use a training company?  Do you…Continue

The service drive

Started by Joe Clementi. Last reply by Michael Baker Feb 17, 2013. 6 Replies

Money is tight and customers are being even more frugel than ever.  The question that I would like to pose for dicussion is in regards to the service drive.  1.  Has you dollars per RO gone down in…Continue

Dealership Sales Dept Compensation

Started by Jim Sabia Nov 20, 2012. 0 Replies

Hello everyone,I own a multi-location boat and RV dealership that I have grown from nothing to a level where I now need to accomplish the following:1. Motivate sales managers, finance managers and…Continue

Posting costs for website, social media?

Started by Joe Clementi. Last reply by Bob Gaber Aug 15, 2011. 4 Replies

Tell the group your answers and feel free to add comments.  Add any idea sharing that you might think will benefit the other members.Where do you post your costs for website, social media and ppc?…Continue

Tags: 20-group, idea, session, costs, posting

Comment Wall


You need to be a member of General Managers 20-Group to add comments!

Comment by Gregg Morris on November 3, 2011 at 1:21pm
Comment by Joe Clementi on August 22, 2011 at 4:27pm

Dan.  Great point!  We do attend all meetings and they're prepared similar to our sales meetings with topics of point.  Hope all GM's and Fixed Ops Directors hold meetings that are centered around training for the drive?



Comment by Dan Reddington on August 22, 2011 at 3:57pm

Does your Parts & Service Director hold effective staff meetings with the Service Advisors & Technicians? If so as the General Manager do you attend these meetings?  The reason I ask is the effective labor rate along with your ticket average depends on the confidence level of your technicians to point out potential problems and the Service advisor to ask for the repair! We all hold sales meetings with our new and pre-owned and finance departments to keep them motivated and ready, don’t forget the service department the see more people per day and have an enormous effect on the bottom line!

Comment by Michael Baker on June 19, 2011 at 1:23pm

Rebecca: Compliance is not an OPTION as we know. TY

What dealers are performing with P&L a metric currently in the service bays YTD of $7500/stall for domestics, $9500 for Imports and $10500/bay for Luxury? It is easy to calc. If not there, it is today a minimum goal objective. No excuses please

Comment by Michael Baker on March 10, 2011 at 9:16pm
On-going training and development in most institutions of Business and Science is an art and science, in delivery, for effective learning/receptivity. In the arena of 'sales' consultancy, whether in the service drive, or in the showroom is best poised with staff that are inherently gifted with a sincere affinity toward people, and asking and listening to their current needs. If trying to develop the learning here within 21 days is almost impossible. But those that are gifted with the prior two general traits will gravitate more to the enjoyment of learning and development through engaging sessions of inspiring deliveries via the coach(es). And then continual daily positive reinforcement by all supervision, day by day. with all staff.
Comment by Joe Clementi on April 23, 2010 at 1:43pm

I don't know that this is the right format for sharing numbers. The numbers would vary depending upon the franchise and its individual cirumstances. I am open to the idea if members are as well
Comment by Rebecca Chernek on April 23, 2010 at 1:21pm
Compliance doesn't begin in the finance office - it begins the minute the customer is greeted on the lot. The sales manager must go outside his box... attend a F&I class. Once we have all managers on the same page crossed trained we can seriously maximize our performance!
Comment by Ron Pearson on April 23, 2010 at 12:31pm
Have worked as a 20 group moderator, the numbers don't lie. Are we able to share such data as easy as we share ideas?

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