When business is just excellent, do we give big incentives to employees, have big parties, talk how great everything is going? Do we spend plenty of money on advertising, training, upgrades to our businesses?
Do we have the attitude, "We can conquer the world"? We know we will do just awesome, by trying, paying attention to detail, pumping up our staff, going strong, all day long. We will make it happen!!! The throttle is wide open, nothing will be acceptable outside of…
ContinueAdded by Tony Provost on June 10, 2011 at 5:59pm — 3 Comments
The US Department of Labor (DOL) recentlely released a new smart phone applicant that provides workers the ability to track their hours and calculate OT. This is just another sign of an increased focus on wage and hour matters. On May 9, 2011, the DOL announced the launch of its first application for the iPhone smartphones, described as “a timesheet to help employees independently track the hours they work and determine the wages they are owed.” Available in English and Spanish, workers…
ContinueAdded by Kathryn Carlson on June 10, 2011 at 11:19am — No Comments
The struggle for a competitive edge requires skill enhancement. The techniques of yesterday are no longer acceptable tools. Knowledge of products, technology and problem solving all take on new meaning while working with today’s customer.
Customers no longer accept mediocre presentations, canned closing questions and product demonstrations that lack…
ContinueAdded by Joe Clementi on June 8, 2011 at 10:00pm — 13 Comments
I am calling you to get the customer to commit, or guide me with this deal. My customer has bought 3 SUVs’ here, but will not commit. He is not satisfied with this last vehicle. He explained to me it cost him 5500, in repairs from the 80,000 mile to the present which is 130,000 miles. I know he is going to buy a seven passenger vehicle. He loved our seven passenger, but says he has reservations, about the product. He also has been an owner of our product for 19 years. He explained to me, the…
ContinueAdded by Tony Provost on June 8, 2011 at 5:21pm — 2 Comments
Have you ever noticed symphonic conductors are the only ones not making a sound? During a performance, conductors manage by miming; through facial expressions and hand gesturing, they guide the musicians through a performance. Like a coach, a conductor is unable to offer instruction during a performance; he has to rely on thorough preparation and…
ContinueAdded by Marsh Buice on June 8, 2011 at 10:00am — 13 Comments
As much as many of us like to talk about all we've learned in the car business, some of my best lessons have come from the strangest places and yet I have used them to help me succeed. As a writer, I live life by paying attention and observing. Then I see what lessons I can apply to my everyday life. This was a big one.
When my son was 10, he was selected to the "Major" league division of his little league. This was a big deal and I thought he'd be very excited. He would…
ContinueAdded by John Fuhrman on June 8, 2011 at 7:53am — No Comments
One of the biggest challenges that the automotive industry has faced over the past few years has been the ebb and flow of sales. Nobody's buying, then everyone's buying, then...
Between natural disasters, recalls, lawsuits, and bailouts, the past 4 years have been a roller coaster ride of epic proportions. Still, things seem to be looking up. For many, they're looking up in a big way. Take a look at this infographic by TK Carsites for a recap of where we've been and where we are.…
ContinueAdded by JD Rucker on June 7, 2011 at 5:51pm — No Comments
Added by Kathi Kruse on June 7, 2011 at 1:06pm — No Comments
As an invited guest to the NAS Pensacola National Naval Aviation Museum, I had the honor of attending the "winging" of a group of young aviators. Rear Admiral Mark Vance was the guest speaker to address this assembly of recently graduated Navy and Marine aviators with a welcome to the fleet speech. I found myself feeling like I too was being given a "charge to order on the tip of the spear". The…
ContinueAdded by Stephanie Young on June 7, 2011 at 10:30am — 17 Comments
(originally published 6/3/2011 on Dealer magazine)
The other day, I started thinking about all the friends I’ve made that I met because they bought a car from me. I’m not talking about acquaintance-type friends, I’m talking about people that are involved in my life, and have been for a long…
ContinueAdded by Arnold Tijerina on June 7, 2011 at 9:38am — 2 Comments
May Sales Drop – A Blip or a Trend?
Just when we were beginning to feel good about the auto industry following eight months of sales growing by percentages in the double digits, sales plunged in May, down 4% from May of last year.
The question is whether the drop will be a trend the rest of the year or a “minor” disruption for a couple of months. The major challenge is lack of inventory resulting from the earthquake in Japan earlier this year. The lack of inventory has led to…
ContinueAdded by Cliff Banks on June 7, 2011 at 8:38am — 4 Comments
In a make believe world, If dE bought a dealership and we had these 6 Automotive Legends (in their prime)
Who would be the Best Dealer? Why?
Jackie B. Cooper / Joe Verde / Jim Ziegler / Dave Anderson / David Lewis / Grant Cardone…
ContinueAdded by DealerELITE on June 5, 2011 at 12:30pm — 5 Comments
I love reading Jim Ziegler’s articles there is a lot of hard core truth in what he writes, most of all you can bet he is passionate and believes and lives every word. While reading this latest article “Coffee’s for Closers” it floored me that we still see this connection between the “PRICE” and the "Close". What’s even more ironic is that is that what actually “CLOSES” a car sale is as old school as it…
ContinueAdded by Larry Bruce on June 4, 2011 at 1:53pm — 1 Comment
With summer here and hot weather with it, what is proper attire for dealership employees? At our dealership our sales, parts , and service are allowed to wear polo style shirt with our company logo but no jeans and no shorts. The first dealer I ever worked for required dress shirt and tie (and they still do). Some other dealers in our area allow shorts and polo shirts. So my question is what is professional attire in todays market? Does it depend on what…
ContinueAdded by Terry A Powell on June 4, 2011 at 12:45pm — 13 Comments
Added by Lizelle Landino on June 3, 2011 at 10:49pm — 2 Comments
Disappointment
Being disappointed is all about perspective.
It took me a long time to realize this.
I was under the impression that if someone did something I didn't like,
or a…
Added by Jack Higginbotham on June 3, 2011 at 10:15am — 10 Comments
Hey dE! I don't get to blog much since I'm always working on making dE the best website ever, but since I'm working my 3rd 8:30-9er, I figured I can spare a few minutes.
I was sitting here doing my work as usual when hunger struck. Was thinking a Snickers bar would do the trick. So I got up to walk to the vending machine. Mind you, I love Snickers! So I got out my dollar bill and saw…
ContinueAdded by Mike Myers on June 2, 2011 at 5:02pm — 1 Comment
Apparently, some dealers are keeping the $7,500 tax credit provided by the federal government for buying a new Volt. The practice is creating a little bit of heartache for GM.
I say, apparently, because of a report earlier this week in the National Legal and Policy Center seems to indicate it might be happening.
In a New York Times blog…
ContinueAdded by Cliff Banks on June 2, 2011 at 12:18pm — No Comments
If I live whispering the words, if only,
I will live a life that bears no fruit and ends quite lonely.
My dreams and fortunes are waiting to be found,
all I have to do is flip those 2 words around.
Going from a wish to a demand,
puts my future back in my hands,
the plane of success only I can land.
If only I had fortune and fame,
I can, only if I develop a reputation and build…
ContinueAdded by Marsh Buice on June 2, 2011 at 8:34am — 3 Comments
Does this conversation sound familiar?
Bob: “Hey Joe, it’s GREAT to talk to you. How are you on this OUTSTANDING day? How is the weather where you are, old…
ContinueAdded by The Cobalt Group on June 1, 2011 at 3:51pm — No Comments
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