Trust is your business's biggest asset today. With the ability to easily publish reviews of businesses, products, and services, customer satisfaction is more important than ever before. Because one of the first things a potential customer does before visiting you in person is search for reviews…Continue
Added by Timothy Martell on July 31, 2014 at 4:22pm — No Comments
Contact: Cathy Dupont
Assistant, National Accounts
J&L Marketing Announces New Company President
Jamil Zabaneh brings to new role years of experience as Vice President of National Accounts…Continue
Added by Scott T Joseph on July 31, 2014 at 11:44am — No Comments
The conversations your sales team has with your customers often dictate whether they’ll purchase or not. That’s why having a sales team trained in customer service is so important.
Your standards should be exactly the same for your live chatting team. But how are their conversations even remotely similar?
As the saying goes, you only have ONE chance to make a good first impression. You have to make it count! Your…Continue
Added by Lisandra Ramos on July 31, 2014 at 11:30am — No Comments
Bob is on his lunch break. Lately, he has been drooling over the latest high-tech camera so he decides to make a quick trip to Best Buy to check it out. He walks into Best Buy and heads to the camera department. Once there, he finds the camera on display, but no employees are in sight to explain it to him. He picks it up,…
Added by Misti Miller on July 31, 2014 at 10:35am — No Comments
In May I wrote a blog article explaining how employee retention in service will become increasingly important due to many factors. Apparently, that’s becoming true faster than even I thought. Auto Remarketing published an…Continue
Added by Richard Holland on July 31, 2014 at 10:00am — No Comments
Ask your team, "Do you want to prosper?" They will most likely tell you, "Of course we do!" When you ask the same people, "How are you going to prosper?" The answers become very unclear.
Everyone wants to prosper. The real question is how do we accomplish the goal of becoming prosperous? Click the link…Continue
Added by Rob Gehring on July 30, 2014 at 4:34pm — No Comments
The end of month is here and if you’re excited and ready to embrace it chances are you are having a good month. If you are on the other end of the spectrum, well then most likely you have already given up.
Added by Joe Clementi on July 30, 2014 at 12:52pm — No Comments
Stop valuing quantity over…Continue
Added by Paul Potratz on July 30, 2014 at 11:51am — No Comments
Designing your sales process to focus more on your customer’s needs and wants and less on you can help you be more successful. It lowers the customer’s natural resistance and can help you sell more and make more profit. There are 10 key ingredients to making this happen.
A Positive Attitude
Much has been written about the importance of maintaining a positive attitude and I will not rehash all of that here. A positive attitude is your armor against…Continue
Added by Al Mosher on July 30, 2014 at 10:55am — No Comments
Monitoring Your Tire Pressure is a Weekly Routine.
For those who may have never thought of it, maintaining the correct tire pressure plays a HUGE factor in your daily driving habits, fuel efficiency, tire wear and road hazard conditions. Did you know that tires lose air pressure…Continue
Added by Jonathan Morales on July 30, 2014 at 5:30am — No Comments
Jim Ziegler Is A Featured Speaker For The Internet Sales 20 Group 6 In Boston /…
Added by Sean V. Bradley on July 29, 2014 at 10:35pm — No Comments
This article was written by Robin Cunningham and originally published on the NCM Institute Up to Speed blog.
I think it is safe to say that every business operator is planning, forecasting, or at least hoping to increase their sales and profits in whatever business he or she is involved in.
In the retail automobile business, that growth can come in many forms, such as:
Ultimately, we all are measured by results. However, results alone can be a misleading indicator for how effective a manager is in his or her role. For instance, while speaking recently in the UK, I cautioned that the fact they have the fastest growing economy in the western world, and are having their best automotive retail sales year since 2005, is very possibly disguising the stench of mediocre management within aspects of their operations. Hot economies, popular products and favorable…Continue
You dedicate at least an hour of your day on your dealership’s Facebook business page. You chime in on posts about the auto industry, you change your profile and background photos, you post 8 times a day - YOU ARE COMMITTED. So why aren’t people liking your page?
The most successful businesses follow these 6 easy steps to ensure they aren’t sucking on Facebook:
Facebook is not Twitter…Continue
Added by Lisandra Ramos on July 28, 2014 at 3:30pm — No Comments
Welcome to this week’s edition of Beggs on the Used Car Market, with analysis from Ricky Beggs and Black Book. As the calendar is closing out the month of July the market is indicating a variety of actions. The smaller and more fuel efficient models are getting some attention again after softening for just over a month once the tax season expired. Even some of the six to eight year old…Continue
Added by Black Book on July 28, 2014 at 11:19am — No Comments
ALBANY, N.Y. – July 28th, 2014 – Auto/Mate Dealership Systems (http://www.automate.com), a premier dealership management system (DMS) provider, has received a "Platinum" award in the 2014 Auto Dealer Monthly Dealers' Choice Awards. This year marks the first time that Auto/Mate was honored with a top ranking in the magazine's annual award program that recognizes the industry's best product and service providers as selected by hundreds of…Continue
Added by Mike Esposito on July 28, 2014 at 9:27am — No Comments
A Comparison Review of the 2015 Volkswagen Golf GTI and the 2014 Ford Focus ST.
We've taken time to lay out all the facts between these two very popular models. Some say the Focus ST is still dominating while others believe the Golf GTI is a must-have. Both are extremely sporty and are…Continue
Added by Jonathan Morales on July 27, 2014 at 1:00pm — No Comments
Mid-Size Sedan Comparison Between the Honda Accord and the 2015 Ford Fusion.
For Ford, the Ford Fusion has become a popular mid-size sedan over the last few years and here's your chance to see why! The 2015 Ford Fusion for sale in New Jersey is compared in the following video to the Honda Accord. …Continue
Added by Jonathan Morales on July 25, 2014 at 7:00am — No Comments
One of the most disturbing trends we're seeing on dealer websites is when they use chat areas as another contact form. It's true that chat is a way to generate leads, but when collecting contact information is the primary goal, the whole point of chat is missed.
Here are some things that we have found to be true with chat that dealers should keep in mind when…Continue
Added by jeff sterns on July 25, 2014 at 2:00am — No Comments
I am sure many of you have heard about the recent customer service debacle involving Comcast over the past week. In case you aren’t familiar with what happened, a customer called into their service center attempting to cancel his service after almost a decade. He was transferred to a customer retention…Continue