An interesting article on the Forbes website shared the results of a recent study by Deloitte Global Human Capital Trends. The study was the result of an extensive survey of over 2,500 companies in 90 countries. Based on the survey results,…

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Whether it’s the film industry or the auto industry, the shift in lead roles is hard to miss. The 2014 Oscars that took place a couple of weeks ago was truly a revelation of the changing gender role trends in films. More than one film nomination had strong female leads, enjoying almost all the air time as opposed to their male roles.

In the Oscar nominated film…

Omnicom will buy up to $100 million in ads on Instagram (owned by Facebook) this year. The ads on Instagram so far have been limited to using people’s Facebook profiles in order to target them, but working with Omnicom will…

In a world filled with loyalty programs, it’s always interesting when I talk to a dealership that harbors doubts. The cost involved in having a loyalty program is minimal compared to the revenue generated. However, at times it seems as if dealers are intimidated by the effort it would take to administer one.

Loyalty program benefits and results are…

Hey DE community,

I had a LOT of fun writing this new eBook to help dealers out. I would love to know what you guys think about it! you can download your copy here.

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You know that something doesn’t seem right.

You’re overcome by exhaustion, hopelessness, and anxiety. You feel left…

The longer that I visit and train people the more the fact becomes clear. If your going to train focus on one maybe two points. When you train an entire process in just a few hours it is just going to be an overview. The real training starts after the overview. How many pieces of logical information can you process in a minute, the number that I have read is 7. Just thinking of a Meet and Greet I find 25 elements, yet we run through the process in a matter of minutes. What is the potential…

In every dealership that I visit that is struggling with increasing Sales per Repair Order, performing a walkaround  is the area that the Advisors do not do well, if at all.

Recently, I was observing a service drive when a customer pulled up in a car and the advisor looked up from the desk and and said "Oh, look...she is just sitting there." And for the next 3-5 minutes, the advisor…

Hello and welcome to this week's edition of Beggs on the Used Car Market, with used car highlights from Black Book. The experienced editors at Black Book have been busy making all the necessary changes to the values. Since the first of February we have averaged 1820 adjustments per day with the lowest daily average during any one week being 1619. This past week the 2150 adjustments per day was the second…

I was working on my website and looking for a picture that would make you think "are you ready".  Nothing brings clarity like past thoughts.  This picture is clear in many high schools and colleges around the country right now. Ready, Set, Go! When I think of…

Yesterday was a "WOW" day for me. First let me thank the person involved in the WOW.  "The Rook".  A little explanation for this outburst. We all have strong points, and understand the most successful CEO's and Managers of any field realize a simple rule, surround yourself with people that know what you don't! We cannot master all aspects of an industry. So find an expert. For me yesterday was one of…

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Managers, take 15 minutes this morning to start your team off on the right foot.

• Huddle up with your sales team.
• Ask to see each person's Gameplan planner.
• Transfer their appointments into your Coach's Playbookplanner.
• Post the appointments on the Monthly Tracker, so everyone can reference it.

Now make the day efficient and effective.

What is it that makes the best the best? My guess is that many Managers and trainers have that same question. Could it come back to how we deliver information to our staff? The more training classes that I conduct the more my belief is that we give way too much information and expect our people to absorb and master those points. Let's consider just a Meet and Greet in any industry. How many pieces are there to a Quality Meet and Greet? What if we mastered them? So let's think out loud, what…

Data security is becoming an increasingly public concern as databases from large retailers continue to be breached and consumer information exposed. Congress is holding hearings this week with top data security professionals to discuss how best to prevent future breaches. The concern is so high that Congress is considering implementing…

As a trainer part of my job is as a motivator. There is a first time for everything that ever happens in your life.  Yesterday was a first time for me to really face someone that was losing hope in my classroom. As I spent my typical day working on Attitude I did not notice the struggling individual that was in the group. As a matter of fact I would not have picked this individual as someone struggling. It is amazing how well we can hide our feelings and attitudes when we do not want to be…

Like I said in an earlier post, I was once what I now firmly disapprove of.  I was a young, happy kid who knew computers (at least as far as the management thought), I mean come on, kids these days!  I was a lucky one that was able to stick it out, and of course 10 years ago most internet sales managers didn't know much about selling to internet customers.  It was new even then.

Ten years later though, you have to be able to set yourself apart when it comes to selling to online…