I was once the bride of an enlisted sailor, who during the course of our marriage made the transition from enlisted to officer by finishing his college education. Once he had become an officer; he tackled the challenge of completing flight school to become a Naval Aviator. When he graduated from flight school and to represent his accomplishments, I had a pewter tankard engraved with these words,…
ContinueAdded by Stephanie Young on September 8, 2011 at 11:00am — 8 Comments
Be very careful about giving anyone at your dealership admin access for your Facebook page.
So warns Sophos. The security company pointed out today that anyone you give admin rights to could delete the page creator from the list of administrators.
While Sophos implies that Facebook would do well to add another security layer to the addition and deletion of page administrators, we think that’s unnecessary. Current admins need to…
ContinueAdded by Joseph Little on September 8, 2011 at 9:40am — No Comments
Added by David Johnson on September 7, 2011 at 4:01pm — 1 Comment
The boss drives men, the leader coaches them. The boss depends upon authority, the leader depends on goodwill. The boss inspires fear, the leader inspires enthusiam. The boss says "I", while the leader says, "We". The boss fixes the blame for the breakdown, while the leader fixes the breakdown. The boss knows how its done, while the leader show's how. The boss says, "Go." and the leader says, "Let's Go."
A friend of mine posted this little quote on his Facebook and I wanted…
ContinueAdded by Mathew Koenig on September 7, 2011 at 11:31am — 2 Comments
Added by aaron kominsky on September 7, 2011 at 11:30am — 2 Comments
When you are in car sales, and sales in general your job is to keep your attitude up, build on your professional reputation with your customers, and grow your business. So when you walk into work in the morning, Walk into the dealership to sell, and only sell.
Get Right To Work
The minute you walk in the morning, preferably early and before everyone else, get yourself situated, everything turned on and booted up, and get organized. Focus on one task…
ContinueAdded by Noel Walsh on September 7, 2011 at 11:07am — 1 Comment
There is an enormous difference between training the people in your organization and actually developing a culture within your organization!
Training simply formulates the process from A to Z. But if ALL employees don’t understand the entire picture, you are doomed for failure!
While building a culture…..well…that takes a lot of time…
ContinueAdded by Jim Kristoff on September 7, 2011 at 9:20am — 17 Comments
Dealer Elite Interview
1. What is "Cars Out The Door"?
If you are the car buyer, Cars Out The Door is negotiation-free online car buying, with online trade-in, lowest out-the-door price, and know your loan amount and car payment before you click the button to buy the car.
If you are the car dealer, Cars Out The Door is every single internet efficiency you were promised to offset your compressed internet margins - but never received. Cars Out The Door…
Added by DealerELITE on September 6, 2011 at 6:30pm — 2 Comments
Life inside the dealership is an experience only those who have been there can appreciate. Whether you are in sales or service, each department carries its own unique challenges. Let’s face it, the job is monotonous. And, after every successful month, you get the pleasure of starting from zero once again. So, what can you do to be successful?
Most would agree that the answer lies in your people skills, technique and ability to adopt a mindset that stops you from falling into a “move…
ContinueAdded by Cory Mosley on September 6, 2011 at 10:42am — 1 Comment
You've just gotten comfortable at the dinner table. The food looks great and it's one of the rare occassions where the whole family is there. The conversation is interrupted by a ringing phone and on the other end of the line, "Good evening, my name is_______ and I hope I haven't interrupted anything but I have some fantastic news about your eligibility for more insurance coverage..."
How excited are you about calls like that?
Yet, if you have a family, a…
ContinueAdded by John Fuhrman on September 6, 2011 at 9:47am — 1 Comment
I LOVE the game of golf. It is one of my major hobbies and passions.
I have studied the pros and cons to all the new equipment.
I have read all of the “how to” manuals.
Watched video on what the perfect swing looks like.
I basically have read every magazine and book. I have watched every video, and my…
ContinueAdded by Jim Kristoff on September 6, 2011 at 7:40am — 9 Comments
What would a Professional Service Advisor do?
Professional Service Advisors are prepared for the day ahead of them and don't get caught in the "why bother because everyday is the same and nothing changes" rut.
Now, why is this so important? I mean, c’mon, isn't every day just the same?
Open the door, reset the alarm, start the coffee, turn on the computers, check for night drops, check your email, flip through the stack of carry-overs, etc, etc,…
Added by Leonard Buchholz on September 5, 2011 at 10:30am — 4 Comments
http://www.dealeretraining.com
http://www.facebook.com/dealeretraining
http://www.linkedin.com/in/stansher83
Does your sales and business…
ContinueAdded by Stan Sher on September 4, 2011 at 6:00pm — 1 Comment
Today I was asked to answer this question, and it got me thinking... maybe you guys would like to give your input as well..
If someone is described as having a great "work ethic", what qualities, characteristics, or specific actions do you expect that person to exhibit?
Added by Brittany Walker-Cooper on September 3, 2011 at 9:46am — No Comments
Is Your Inner Voice Mouthing Off?
How to quiet your negativity script.
Core negative beliefs keep us stuck, frustrated—and often fat.…
ContinueAdded by Jack Higginbotham on September 2, 2011 at 10:26pm — No Comments
The phone is still the strongest weapon for a sales person in their arsenal, and sales people need to use their sales skills to make the most of every phone call with a customer.
Answering a Phone Up/Lead
When you have an incoming call coming in, or also known in the car business as a phone up, you need to know how to capitalize on them. When the customer is calling you on a specific product you have or offer they can be…
ContinueAdded by Noel Walsh on September 2, 2011 at 9:19pm — 1 Comment
The road to hell is paved with good intentions, but the road to success is paved with a good plan. Many people wrongly confuse intentions with a plan. Both are needed for success, but on different planes. It takes intentions to form the mental attitude, but it takes a plan to bring your intentions to reality. An intention without a plan is like having a Lamborghini…
ContinueAdded by Marsh Buice on September 2, 2011 at 5:10pm — 13 Comments
You can listen to (or download) the podcast here: AutoSuccess: The Podcast
Hope you enjoy it.
Have a great weekend!!!
Added by Tony Provost on September 2, 2011 at 3:07pm — 7 Comments
For me, training camp is everday 365 days a year, always was, always will be. You cannot afford to miss the oppurtunity for self development. In Life it means getting yourself ready for what you want to do to find the success you're looking for Find and Focus, Identify your goals and then create the plan.When my day ends the first thing I do is review and then make a plan for the next day . Everyday I train I tell my class , that having the ability to precisely defone the goals and create…
ContinueAdded by aaron kominsky on September 2, 2011 at 10:30am — 1 Comment
In 1982 I had the biggest blessing ever in the car business. "Bruce" hired me as a sales person. Bruce was the GM of a small Ford store in NJ and I was still finding my way around the business. All I knew for sure was that I wanted to be a sales manager. At that time, I couldn't tell a good one from a bad one but I still wanted to be one. …
ContinueAdded by John Fuhrman on September 2, 2011 at 9:49am — 3 Comments
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