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This is a great share directly from Richard Branson (owner of Virgin Companies- which is just about everything)  who I follow in my business network.  I good lesson for serving customers, building our business one customer at a time, listening to our customers for improvement ideas, and the power of social networking today.…

For the past several years, content has been a component of search engine and social media marketing that fell far below the tricks and techniques that helped achieve business goals. It was possible to be successful with limited or low-quality content. In…

Every year at the NADA Convention, the exhibit hall is full of CRM and BDC companies displaying their wares. Dealers spend massive amounts of money in a frenzy to buy the “magic button” CRM or BDC solution for many reasons. Unfortunately most of those reasons aren’t valid. Putting great tools in the hands of below-average people with below-average processes and little-to-no accountability equals a waste of money.

Let’s look at some of the underlying reasons why dealers buy…

Does Your Dealership Have a Good Incentive Based Marketing Program?

By

Jason Parman

Incentive based marketing can in large be defined as the use of motivational devices such as competitions, games, premiums, and special pricing to promote the sale of a particular…

A few months back I attended Autocon 2012. There I learned a lot of new techniques and processes to help bring my dealership to the next level in automotive internet sales. But instead of running home and writing a review right away about the courses I attended and what they spoke about, I decided to wait about writing about what I heard and implement it…

Over at Automotive Digital Marketing, there's been a long discussion started by Jim Zieglerabout Carfax and its place in the…

In the ever changing auto world, the one item that does and will always remain a constant is the necessity of quality people. This of course begs the question how do I get the most qualified and professional individuals?

Now don’t go beating yourself up looking for an answer to that question. Instead spend some time finding an answer to the following; why do I not have a file of qualified candidates to choose from already in my possession?

Does your reputation precede you? Do…

Family fears Mac Haik shooting suspect could bond out

SPRING -- As a boy, Rob Kuentz looked up to his dad. He even dressed like him and dreamed of one day working at a car dealership.

“I have pictures of him everywhere he went,” said his mother, Sandy Kuentz. “He had to have that tie on because he was going to sell cars.”

By 30, Kuentz was a supervisor at a Mac Haik dealership. He married his high school sweetheart, Heather, and had…

Do you feel like you are missing out on something? Are you confused as to what the next step is in making your dealership successful? It’s a different ballgame than it was even just a few years ago. The traditional dealership is dead and you must bury it to prosper in the future.

For years, the car business could be a forgiving business. There was room for a lot of error in a dealership, and yet a dealership could still be profitable. Those days are gone. Dealerships…

Brand You: Never Trash Your Competitors

So many of the things that are important are pretty darn simple-minded truisms. And I’ve 

spent the last 35 years of my life stating and re-stating, often in very high volumes, the

obvious.

And so, here goes another one: Never, ever, ever, ever, ever, regardless of the

circumstance, regardless of your personal experience, never…

They say timing is everything. In social media, quality of content is almost everything. The rest of it does come down to timing.

This is Part II of the series on timing. Please read…

It May Be Time To Kill Your Business Model Before Your Business Model Buries You

Think about this….How often do you readjust your business model? Unfortunately, there are some dealers that are still living off the same business model that they have had twenty years ago. Not to say this is a bad thing but tends to lead to missed opportunities.  

This raises a key leadership question: Why do leaders wait too long to modify or abandon their business models?…

As a manager, and a business owner I am constantly amazed at how people hold themselves back.   One thing I noticed recently and I think is probably an epidemic in this country, is that people get very very caught up in their comfort zone.  I have developed a speech for these people and have had much success with it. ( especially sales managers)   Simply take your employee that is living in COMFORT and tell them that what you want them to do for the next 30 days is just focus on getting…

Univision in English? Finally It Gets in Step With the Hispanic Market

Trends Show that Spanish Is Not the Best Way to Reach Most U.S. Latinos

It must not have been an easy decision for Univision, the Spanish-language media giant, to join ABC in creating an English-language TV network and digital…

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Zig Ziglar passed away today after a short bout of pneumonia. Physically he may have departed, yet his spirit will endure for generations to come.  No matter where we were spiritually, personally, or professionally, we could always be assured that Zig had an encouraging word for us-the appropriate quotes coming just when we needed them most. Steve…

NEWS FROM vAUTO:

The Provision Suite: We’re renaming Live Market Suite to the Provision Suite (Pricing, Appraising, Provisioning and…

In the second quarter of 2012, the NCM Institute (NCMi®) formed a training partnership with Automotive Internet Management (AIM). After personally auditing two of these sessions and receiving client-dealer feedback from all of the sessions, I’ve become convinced that dealers and their sales management teams need to “raise the bar” on their expectations for Internet closing ratios.

At NCMi, we have always believed and…