http://www.InternetSales20Group.com 267-319-6776
Facebook and Google will be Speaking at the Internet Sales 20 Group 9 Plus 30 of the BEST Speakers In Our Industry - 3 Day Training Workshop
Register here - …
ContinueAdded by Sean V. Bradley on September 8, 2016 at 6:21am — No Comments
When I consult with dealers about service mailers, I often find that their approach contradicts what they’re looking to achieve.
On one hand, dealers know how incredibly competitive the market is, so they send out service coupons to ensure customers don’t defect due to a competitor’s offer. But on the other hand, they don’t want to send service offers too often.…
Added by Alexia E Henson on September 1, 2016 at 9:00am — No Comments
In the past, customers were willing to bring their vehicle into a service department and wait patiently. However, with the rise of convenience and the promise of speed in the form of express independent chains such as Jiffy Lube, regular service customers began forsaking the dealership and started defecting to these chains. Manufacturers took notice and started initiatives…
ContinueAdded by Tom Cannata on August 29, 2016 at 10:08am — No Comments
Our economic future is not going to be smooth sailing. In order to successfully navigate, the captains of the vessels are going to have to make the proper adjustments in order to weather the storm. The following is some information that supports my predictions and hopefully provides you with a map to help you steer you way clear of…
ContinueAdded by Jeff Cowan on August 24, 2016 at 2:35pm — 2 Comments
I don’t like talking gloom and doom when it comes to dealing with a bad economy. On a personal level, I work very hard to be upbeat, to see the positives, and to stay focused on what is good. That said, as a person running a business, I have to research business indicators to help…
ContinueAdded by Jeff Cowan on August 23, 2016 at 3:14pm — 1 Comment
Women purchase over 50% of the cars bought and play a major role in over 85% of car purchases.
Women are not only coming in more armed with researched information, but they are practical, savvy, and open to change. They want to develop a relationship of trust with a dealer and it’s up to us to rise to their…
ContinueAdded by Richard Keeney on August 12, 2016 at 4:00pm — No Comments
If you’ve ever worked in automotive retail, you know that there are constant internal struggles going on between employees and their departments. The structure of most dealerships actually encourage this – similar to how a salesperson’s pay plan incents them to sell cars.
The most obvious friction oftentimes occurs between sales and service. While in theory,…
ContinueAdded by Mike Gorun on August 9, 2016 at 1:32pm — No Comments
http:www.InternetSales20Group.com / 856-546-2440
The Internet Sales 20 Group Is Looking for SPEAKERS & Panelists For #1S20G 9…
ContinueAdded by Sean V. Bradley on August 3, 2016 at 8:22am — No Comments
Whilst I was in Bali recently on a family vacation, I was absolutely blown away by the amazing way we were treated, specifically by the staff at the Sofitel Nusa Dua and I wanted to share the 10 customer service lessons I learnt that I believe are very relevant to you in the dealership.
Added by Dave Benson on August 3, 2016 at 6:34am — 1 Comment
Occasionally at our workshops, someone will bring up the subject of “power closing phrases”. The discussions that follow are very lively, quite humorous at times, loads of fun, and they include everyone sharing their own power phrases, their ideas about closing on the final objection, and experiences when using them.
What I thought I’d do is share with you what I…
ContinueAdded by Michael D. Hargrove on July 23, 2016 at 12:00pm — No Comments
Hi,
It's me again. Me who you ask? Stan Sher, founder and President of Dealer eTraining. Yes, I know it has been a while since you have heard from me. But I am still here. I never left and I never will. I just enjoyed my peace and quiet for 2 years while working and doing my thing. But guess what...
I am here to tell you that there is a…
ContinueAdded by Stan Sher on July 22, 2016 at 3:00pm — No Comments
These days, for most of us at least, the term “phone call” is now synonymous with “voicemail”. If we are having difficulty getting our prospects to call us back, it’s probably because our voicemail skills suck. Here’s a few quick guidelines to suck less. A lot less.
The basic voicemail structure is: 1) Introduce…
ContinueAdded by Michael D. Hargrove on July 14, 2016 at 6:30pm — 3 Comments
Take Control of Your Dealership’s Communication
If you want to capture the attention of shoppers in today’s market, communication should be one of the sharpest tools in your toolbox. Remember the days of desk phones and tangled cords? The me-to-you approach of salespeople who told customers all about the cars on the lot? The newspaper ads that detailed the “special invitations” to save? Say good-bye to all of that, because dealership communication has come…
ContinueAdded by Joseph Little on July 5, 2016 at 12:00pm — 1 Comment
Tired of boring fixed ops training for your automotive service advisors? sw Service Solutions offers online training sessions that are relevant, innovative and engaging. Check out Fixed Ops University at …
ContinueAdded by Sally Whitesell on June 27, 2016 at 12:16pm — No Comments
Well, you know it’s inevitable. Eventually some in your dealership will leave, either voluntarily or involuntarily, but will exit nonetheless. Instead of just allowing people to ride off into the sunset, why not invest 5 to 10 minutes with them on the off-chance that you could learn a little something? You…
ContinueAdded by Richard Keeney on June 24, 2016 at 1:00pm — No Comments
Part II: Increase Employee Engagement
When dealerships are focused on social selling, they’ll be able to increase employee engagement, as well as boost their bottom lines. Most businesses already know increasing employee engagement is important, because engaged employees are more dedicated, motivated, and committed to helping them succeed in their overall endeavors. You’ve heard quite a bit about how social selling can boost your profits, but it also plays an…
ContinueAdded by Joseph Little on June 23, 2016 at 10:10am — No Comments
Can you guess what the most common complaint about sales people is, from both customers and sales managers alike?
It's this; sales people simply talk too much. And since many of us do indeed talk too much, what do you think the second most frequent complaint we hear about sales people would be? It's this; we don't listen. In light of the first, this second complaint…
ContinueAdded by Michael D. Hargrove on June 20, 2016 at 12:30pm — 1 Comment
Added by Richard Keeney on June 9, 2016 at 5:00pm — No Comments
Dealerships today have to edge out more and more competitors in order to win customers. Because of this, they are constantly looking for new and better ways to distinguish themselves and gain an advantage in the marketplace. One way dealerships can increase their curb appeal is by empowering employees and developing strong, engaged workforces. This involves encouraging employees to take control and make decisions, ensuring they feel more confident and involved in dealership…
ContinueAdded by Joseph Little on June 7, 2016 at 10:49am — No Comments
Would you like to know how to control most any argument?
First and foremost, we have to understand that two of the most basic of all human needs are to be valued and understood. Virtually every one of us have these needs in common. Then we must understand what an argument actually is. An argument is simply two people trying to be valued and…
ContinueAdded by Michael D. Hargrove on May 30, 2016 at 2:00pm — No Comments
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