I don't understand why other guys don't get it Doug said. What ever I do at work has to be a benefit for me or I don't waste my time. I know I have to help others to get where I want to go, that's a given. But I have a plan.  Don't get me wrong I help people all the time but I know good things will come back to me because of this. I expect the return some how but will never ask for any thing when I help someone.                                          I do more mailers, phone calls and…

Be very careful about giving anyone at your dealership admin access for your Facebook page.

So warns Sophos. The security company pointed out today that anyone you give admin rights to could delete the page creator from the list of administrators.

While Sophos implies that Facebook would do well to add another security layer to the addition and deletion of page administrators, we think that’s unnecessary. Current admins need to…

Google has just bought Zagat, a company that provides ratings and reviews of restaurants, entertainment venues, and travel locations.  Known primarily for their yearly restaurant book guides, they have been doing quite well with their online subscription based site and community.

Google plans for Zagat to be the "cornerstone of our local offering", helping them  to compete directly with Yelp and other online review sites.  Think it was a coincidence that Google recently…

I was once the bride of an enlisted sailor, who during the course of our marriage made the transition from enlisted to officer by finishing his college education.  Once he had become an officer; he tackled the challenge of completing flight school to become a Naval Aviator.  When he graduated from flight school and to represent his accomplishments, I had a pewter tankard engraved with these words,…

There is an enormous difference between training the people in your organization and actually developing a culture within your organization!

Training simply formulates the process from A to Z. But if ALL employees don’t understand the entire picture, you are doomed for failure!

While building a culture…..well…that takes a lot of time…

When you are in car sales, and sales in general your job is to keep your attitude up,  build on your professional reputation with your customers, and grow your business. So when you walk into work in the morning, Walk into the dealership to sell, and only sell.

Get Right To Work

The minute you walk in the morning, preferably early and before everyone else, get yourself situated, everything turned on and booted up, and get organized. Focus on one task…

1. The Development Of Relationships,
2. The Creation Of High…

When we all first started our careers in the automotive business, we began to learn the basics of our jobs.

We all learned different skills such as, greetings, fact finding, product knowledge, the steps to a sale, word tracks, phone skills, prospecting and networking skills, closing skills, follow up skills and so on.

We all got better…

I LOVE the game of golf. It is one of my major hobbies and passions.

I have studied the pros and cons to all the new equipment.

I have read all of the “how to” manuals.

Watched video on what the perfect swing looks like.

I basically have read every magazine and book. I have watched every video, and my…

You've just gotten comfortable at the dinner table.  The food looks great and it's one of the rare occassions where the whole family is there.  The conversation is interrupted by a ringing phone and on the other end of the line, "Good evening, my name is_______ and I hope I haven't interrupted anything but I have some fantastic news about your eligibility for  more insurance coverage..." 

How excited are you about calls like that?

Yet, if you have a family, a…

Life inside the dealership is an experience only those who have been there can appreciate. Whether you are in sales or service, each department carries its own unique challenges. Let’s face it, the job is monotonous. And, after every successful month, you get the pleasure of starting from zero once again. So, what can you do to be successful?

Most would agree that the answer lies in your people skills, technique and ability to adopt a mindset that stops you from falling into a “move…

You can listen to (or download) the podcast here: AutoSuccess: The Podcast

Hope you enjoy it.

Have a great weekend!!!

The essence of escapism, True entertainment movie of the 70’s, Jaws, of the 80’s Top Gun. Rock groups like Aerosmith, AC/DC, Rush, U2. They have the ability to appeal to people decade in and decade out.

People can watch these movies and listen to these bands with passion, like time has the ability to stand…

What would a Professional Service Advisor do?



Professional Service Advisors are prepared for the day ahead of them and don't get caught in the "why bother because everyday is the same and nothing changes" rut.



Now, why is this so important? I mean, c’mon, isn't every day just the same?



Open the door, reset the alarm, start the coffee, turn on the computers, check for night drops, check your email, flip through the stack of carry-overs, etc, etc,…

Today I was asked to answer this question, and it got me thinking... maybe you guys would like to give your input as well..

If someone is described as having a great "work ethic", what qualities, characteristics, or specific actions do you expect that person to exhibit?

The phone is still the strongest weapon for a sales person in their arsenal, and sales people need to use their sales skills to make the most of every phone call with a customer.

Answering a Phone Up/Lead

When you have an incoming call coming in, or also known in the car business as a phone up, you need to know how to capitalize on them.  When the customer is calling you on a specific product you have or offer they can be…

Is Your Inner Voice Mouthing Off?

How to quiet your negativity script.

Core negative beliefs keep us stuck, frustrated—and often fat.…

First of all, Happy Labor Day weekend to everyone!

Now…..why are so many of you “laboring” so hard out there?

Why is it that so many managers today have to do more with less, and get better results from limited resources, more than ever…