Manufacturers can debit a warranty claim if it is determined that the technician recorded excessive efficiency during the repair (typically +125%) - excessive efficiency is an indicator of cutting corners or fraudulent repair practices.  When a manufacturer reviews/audits repair orders, one of the things that they look for on the accounting copy of the invoice is the actual time worked vs the time flagged/submitted for payment.  When they see a repair order with…

When I was a teenager, I had to have some extensive surgery that landed me in a wheel chair for a few months.  Recently, one of my physical therapist from that adventure found me on Facebook and was compelled to share his story of that short part of my life.  He was a new therapist when he took on my case and had heard how hard teenagers can be in cases like mine.  He braced himself for a healthy dose…

Isn't life funny?  Things happen all around us.  Sometimes you pay attention and somethings should be ignored.  But, as the old saying goes, life isn't about what happens to us, it's about what we do when something happens.  As a member of this planet for over 55 years, I've come to the conclusion that there are just 3 choices to everything in life.  While some of you may think I'm over simplifying, take a few minutes to finish this article and see what I mean.

To keep things…

I've gone through tons of resumes for different positions that I've had.

At one point I was hiring someone to replace me. Others, I was looking for quality candidates to work in our BizDev Department. I'd have to say that about 90% of the applications/resumes had "Multitasking" under skills. 

While some hiring managers look at this as a real…

A lot of people will tell you that there is no way to track the ROI of social media, I'm here to tell you that they're wrong. Wrong, wrong, wrong! But why are they wrong? I have a few ideas on that, the biggest of which is that they don't know what they're doing. Another reason could be that they think it's too hard and instead of…

To Be

Focus less on what you need to do and more on what you need to be.

How many times have we talked about all the things we believe or want,

but deep down we were unwilling to integrate the…

It’s no secret that auto dealerships have frequently been forced to defend themselves against discrimination claims by employees and agencies such as the Equal Employment Opportunity Commission. As a result, many dealers have instituted comprehensive human resources programs to avoid potential problems. However, new technology brings new challenges.

As the use of social media grows, more and more dealerships are using the internet to screen potential employees. Many managers…

I am posting some parts of a course I teach to beginning salespeople in the hopes some members will find it useful. I meant to put up this post last week, but the launch of my novel, Old Scores distracted me. For any of you who might wish to read my novel, you can find it on Amazon as an eBook here or through my blog here.

The Steps…

Balancing work and life…..

This is a hard equation for some people to handle…

There are some that believe… you need to work 80 hours a week to advance your career…

And while working hard… is a trait that we all want to be associated with…you have to maintain a work - life balance…

Here are some startling…

WINNING ATTITUDES

"The reason most people never reach their goals is that they don't define them, learn about them, or even seriously consider them as believable or achievable.…

Why are there 26 selling days in a month? In sales, it seems we only need 3; the month’s success always seems to boil down to the final [3] days. Last night, as you locked up the dealership, tie at half-mast, sleeves cuffed, top button undone, you sullenly walk to your car wondering what you could’ve done different. Just because you have the title Manager…

Things are moving fast these days.  Business is conducted at the speed of a mouse click.  To gain a competitive advantage and have any chance at success, you not only have to know who your competition is, but you need to understand them as well.  Too many managers, owners, and top executives have lost sight of the real competition out there.  So, just who is the real…

Some of DealerOn's car dealer website customers are incorporating QR codes on their sites, though it remains a technology that’s still maturing.  While others in the industry have debated the benefits of using QR codes as a part of your dealership’s marketing strategy, I wanted to share some tips for running a QR Code campaign if your dealership is going to test this technology.

Before you start any marketing…

August has been probably the slowest month I have seen so far.  Although i have only been in Sales for about six months, I can tell when things are bad.  And this month is just bad. Our building is undergoing a facelift, and this week they finally put the front face of the building on, and I must say it looks awesome.  I am convinced that the contruction played a big role in this month's inactivity. Now that we actually look like a dealership again, I have high hopes for September.  I did a…