Starving for Attention
I’m sitting in the manager’s office. He’s got the blinds up and is pointing to the showroom floor.
“That’s him – third desk. Ed. When he started, I thought the guy would be a natural. Young, good-looking, knows the cars, knows finance, friendly, great recommendation… I think I must have spent $10K on getting him trained. But I don’t understand him. He’s making me look bad, like I can’t pick ‘em anymore. The other guys are starting to crack jokes.…
Added by Rebecca Chernek on August 27, 2012 at 11:43am — No Comments
That probably sounds like a funny question, but it’s a very important one to those of us on the NCMi faculty. Many times our instructors have had managers show up for a class, some unwilling, who think they have been around the block enough times to be able to teach it themselves. However, low and behold, those same managers will leave the class with knowledge and understanding they didn’t realize they needed. The concept behind the question is that we all learn to master skills in…
ContinueAdded by Garry House on August 17, 2012 at 9:30am — 1 Comment
At last week’s semi-annual meeting of NCM’s divisional directors, 20 Group moderators, Retail Operations consultants, and NCM Institute faculty members a good discussion developed around the topic of Service Advisor Compensation. The common questions that several on our staff were seeking answers for were as follows:
Has there been any significant change in advisor compensation…
Added by Garry House on August 7, 2012 at 2:44pm — 2 Comments
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Added by Ralph Paglia on August 1, 2012 at 6:00am — No Comments
In the automotive sales industry, we sometimes get so wrapped up with adjusting/tweaking our own approach to the sales process (internal critiques) that we often forget to look at how our customers are approaching us with each potential sale.
The cliché, “…it takes two to tango...” comes to mind.
What kind of research or tips do they look for before coming to the car lot?…
Added by Gregg Morris on July 17, 2012 at 11:53am — No Comments
Green Solar Charging Station at Karl Chevrolet
Here is a recent blog post about the new structure at Karl Chevrolet. Karl Chevrolet is always looking for new ways to be on the leading edge of innovation. The addition of the Solar Charging Station is very interesting. Usually,…
Added by Jason Mickelson on July 11, 2012 at 11:33am — No Comments
I am again continuing the mini case study focused on the objectives established, and challenges faced, in building processes to measure and manage OTDBs in the operating departments of an NCM client dealership group. Today, my focus is on one of the greatest vehicle sales opportunities that most dealers enjoy, but fail to capitalize on.
At one point during this engagement, I had asked the dealer principal if he was satisfied with the strategies being employed to develop vehicle sales…
ContinueAdded by Garry House on July 3, 2012 at 12:40pm — No Comments
Auto Dealer Chat Software is a Game Changer
Some technological advancements are designed to make life considerably easier. Other technologies not only simplify life, but also serve to boost revenues for the companies that adopt them. Quite often being first to implement a new technology comes with a myriad of significant benefits. We see this…
ContinueAdded by Shereef on July 1, 2012 at 7:30pm — No Comments
We recently completed a regional NCMi® training workshop in Washington, D.C. titled, “How to Make the Phone Ring and the Door Swing in YOUR Used Vehicle Department.” One of the class exercises was for the attendees to complete a checklist to determine if they operated a “World Class” used vehicle department. Following are the questions that resulted in the most productive discussions:
Is the Daily Trade-Walk discipline being diligently followed?
Is the…
Added by Garry House on June 27, 2012 at 8:45am — No Comments
http://dealeretraining.com/
https://www.facebook.com/dealeretraining
Automotive Sales and Internet BDC Expert Stan Sher of Dealer eTraining explains the importance of being proactive in the dealership. Too many times sales people are wasting time…
Added by Stan Sher on May 29, 2012 at 1:30pm — No Comments
This is the continuation of the mini case study focused on the objectives and challenges of building a process to measure and manage OTDBs in the operating departments of an NCM client dealership group. Today I’ll be focusing on the vehicle sales departments in general.
The sales management staff had decided that OTDBs needed to be first divided into five major categories: (1) first-time walk-ins; (2) Internet leads; (3) blind phone inquiries; (4) proactive salesperson appointments;…
ContinueAdded by Garry House on May 15, 2012 at 4:46pm — No Comments
Over the last 15 years, NCM Associates has provided hundreds of educational programs that delivered unparalleled training to thousands of dealers, general managers and department managers. However, there is one area in which we have admittedly fallen short…focused leadership training. Up until now, our primary focus has been on the “nuts and bolts” of dealership management. However, the NCM Institute faculty members, as well as many of the dealership personnel that…
ContinueAdded by Garry House on May 15, 2012 at 4:30pm — 2 Comments
Added by Chris Fritcher on May 8, 2012 at 10:42am — No Comments
A few weeks ago, we published an article titled “Clear Expectations Set the Standard for Dealership Excellence.” In that discussion, I talked mostly about setting expectations. Today I’ll be presenting one of the processes that NCM recommends for managing expectations…the “one-on-one” meeting discipline. Why should we have one-on-one meetings? Because every employee needs and deservesto have quality, individual, interactive…
ContinueAdded by Garry House on May 7, 2012 at 5:00pm — 2 Comments
Over the last ten years, anyone who has not witnessed dramatic changes in the used vehicle arena must have his head in the sand. Why is it then that so many franchised new vehicle dealers have thus far failed to effectively adjust to these changes? So that you understand what I’m talking about, I’ll just mention two of these impactful changes: (1) the growth of the Internet as a marketing source; and, (2) the advantages available through inventory optimization technology. Even the language…
ContinueAdded by Garry House on May 7, 2012 at 4:59pm — No Comments
Added by Chris Fritcher on April 19, 2012 at 5:19pm — No Comments
NCM Associates was on hand at NADA 2012 with the express purpose to open a dialogue with attending dealers and managers to listen to their issues, concerns, successes, and desires relative to their automotive dealership operations. It was a great opportunity for us to connect with dealers inside and outside the NCM family and as always, the conversations were compelling in many ways. In particular, one dealer told me about his vision for developing his future leaders, which I found to be…
ContinueAdded by Garry House on March 23, 2012 at 8:44am — 2 Comments
Over the last ten years, anyone who has not witnessed dramatic changes in the used vehicle arena must have his head in the sand. Why is it then that so many franchised new vehicle dealers have thus far failed to effectively adjust to these changes? So that you understand what I’m talking about, I’ll just mention two of these impactful changes: (1) the growth of the Internet as a marketing source; and, (2) the advantages available through inventory optimization technology. Even the language…
ContinueAdded by Garry House on March 23, 2012 at 8:30am — 1 Comment
I have been asked multiple times in my life how do I make every dealership I go to head in the right direction? I think the answer is really simple and always hope it comes across as humble as possible. Here it goes.
There are three key elements…
ContinueAdded by Troy Spring on March 16, 2012 at 11:08am — No Comments
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