All Blog Posts (12,563)

Your Live Chat Service's Most Important Metric

30 seconds might seem like a very small amount of time to you – but how long is it, really? Try closing your eyes and counting to 30.

One…

Two…

Three…

In the time it took you to perform this exercise, Google added $30,000 to its revenues, 500 iPhones were sold, and beams of light …

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Added by Stephen Jackson on October 15, 2012 at 11:41am — No Comments

This Year's Digital Dealer Conference

We are proud to announce that once again, our founding partner and senior trainer, Anthony Bartoli, will be a featured speaker at the 13th annual Digital Dealer Conference.  Anthony will be speaking with Rich Lucy and discussing "How To Build An Internet Department From The Ground Up" (http://www.digitaldealerconference.com/s peakers/). 



In addition, dealers and vendors will be able to…

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Added by John Fuhrman on October 15, 2012 at 10:26am — No Comments

The Three Minute Warning

How many hours do your sales people spend at the dealership on a daily basis?  If you're like most dealers, there will be days when the staff works key to key.  Those 12 hour days can drag for some.  But, for those who have customers, it seems to speed by.

 

That said, how can dealers tolerate the speed merchants who call themselves…

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Added by John Fuhrman on October 15, 2012 at 9:30am — No Comments

If You Run Facebook Sponsored Posts, You Should Prune Your Facebook Fans

A couple of weeks ago, Facebook started cracking downon fake accounts and false likes. The network is finally at the point to where they believe quality is more important than quantity for their…

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Added by JD Rucker on October 15, 2012 at 5:19am — No Comments

Don’t Let Your X's Lead To Oh’s

A salesperson’s favorite letter in the alphabet is the letter “X;” as a salesperson, there is nothing better than the ability to bark out a Hat Trick (3 sales) in a Monday morning sales meeting to the sneers, jeers, and claps of your fellow victim-laden salespeople. If the word confidence could be abbreviated with one letter, it would be…

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Added by Marsh Buice on October 14, 2012 at 11:30am — 5 Comments

Time to Clean off Twitter

There have been debates in the past about whether or not it's good for businesses to follow everyone who follows them. The old way of thinking (for some, including me) was that if they take the time to follow you, that you should be courteous and return the favor.

I switched my way of thinking in 2009 but for many it…

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Added by JD Rucker on October 14, 2012 at 4:39am — No Comments

What's the real potential of AutoCapture?

We've created a form to show you what the true value of AutoCapture is. Click either of the links below to find out how much additional gross AutoCapture can add in your dealership immediately! #AutoMarketing

Don't know what AutoCapture is? Visit us online to learn more at www.konig.co

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Added by Mathew Koenig on October 13, 2012 at 5:00pm — No Comments

Transforming The Dealership Part 1 - A Live Week By Week Case Study (Dealer eTraining)

Welcome to Part 1 of what will be a major real live hands on case study.  Less than 2 weeks ago, I was contacted by a dealer principal of a dealership within an hour from my home.  The owner is a female and a real entrepreneur that is a partner in two other dealerships and also owns a wireless retail business with multiple locations.  The store is a family environment and has been in business for over 30 years under her control.

She was looking for someone to come in…

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Added by Stan Sher on October 13, 2012 at 11:56am — 5 Comments

What The Merovingian Can Teach You About Marketing

"Why"?

This is the single most difficult concept for most marketers in automotive to understand.  “Why” is the reason AutoTrader and Cars.com run millions of dollars in ads on TV, then put only a fraction of…

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Added by Larry Bruce on October 13, 2012 at 10:48am — No Comments

The #AutoMarketing Hashtag is a Must-Follow for Car Dealers

People often ask me how I'm able to stay up on the millions of things that are happening in the world of automotive internet marketing on a daily basis. There are tons of blogs, social networks, and industry websites with enough posts to fill a full day if you plugged them all into an RSS reader. How does an…

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Added by JD Rucker on October 12, 2012 at 2:06pm — No Comments

It's a Brave New World

Big challenge this week- old thinking managers who haven't actually sold in over 20 years still wanting to do business the way it was "back then".

Remember the 'good ole days', "back then", when all the sales people (and managers) did everything?  Sold new cars, new trucks, and used cars from the same showroom as well as the managers did the financing.  Then, one day, someone said it would be better to separate the finance department and have actually finance managers (vs…

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Added by Bob Carmack on October 12, 2012 at 1:30pm — 1 Comment

Part 2 of How to Prevent Employee Fraud and Theft: hotline and effective screening

In the second post of this series, Kathryn Carlson discussed two methods to address employee theft once it has taken place. This segment of the series advocates two preventative methods:



Hotline

This is the one thing that the…

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Added by Patric Timmermans on October 12, 2012 at 1:00pm — No Comments

Increase your Income almost Immediately!

Here is a tip for increasing your income immediately!

Have you thought about an advertsing plan? I mean really thought about it.
Showing how interested you are in your customer's well-being and
dedicated in keeping them informed has been a basis for increasing your income immediately.

Added by Jeff Cowan on October 12, 2012 at 11:46am — 3 Comments

Top 10 Blogs And News For Auto Dealers: October 8-12

The most trusted name in live chat brings the top ten blogs and auto news stories right to you! We monitor industry trends, current events, and the auto dealer community every week to bring you the top ten blogs and automotive stories from around the globe. In this weekly edition – Toyota sells cars on HSN, there’s a giant diamond in outer space, and the EU…

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Added by Ketty Colom on October 12, 2012 at 10:41am — No Comments

Love What You Do!

Added by Bob Carmack on October 12, 2012 at 9:26am — No Comments

7 Tips For Spam-Free Email Campaigns

If your company does a lot of mass emailing as part of your automotive internet marketing strategy, it’s important that you’re careful not to fall into the “spam” category. It can be difficult to walk that line between what is acceptable and what is annoying, but it’s…

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Added by Timothy Martell on October 12, 2012 at 9:00am — No Comments

Recording of Jim Ziegler's webinar is now available http://bit.ly/SCbRkA

Recording of Jim Ziegler's webinar is now available http://bit.ly/SCbRkA

Added by Patric Timmermans on October 11, 2012 at 7:29pm — No Comments

What is YOUR motivation when giving an outbound referral?

This is an important question because, we see individuals and companies asking for referrals all the time, from the gym to the hair salon; “refer and receive blah, blah, blah.” And to be honest, it simply does not motivate me. When you think about it, receiving a referral fee is typically not the first thing that comes to mind. I’m not saying ditch the “bird-dog”, I am just saying let’s dig a little deeper.

I don’t know anyone that makes a referral based on financial reward alone.…

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Added by Pete Specht on October 11, 2012 at 7:00pm — No Comments

Rebuild Google+ Local Reviews

Everyone knows word of mouth has gone the digital route. So it's important to have the publics' opinion there for everyone to see. Utilizing every other social media vehicle not only directly effects customers responses to spend money at your dealership, but studies have found not participating could lead them to…

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Added by Shawn Case on October 11, 2012 at 12:44pm — No Comments

Kevin Root Named President and Chief Operating Officer of DrivingSales

Veteran auto industry business leader, digital strategist, and innovator joins rapidly growing business intelligence and performance improvement company

 

SALT LAKE CITY, UT – October 11, 2012 – Kevin Root has been named President and Chief Operating Officer of DrivingSales, the company announced today. Root joins the rapidly growing business intelligence and performance improvement company to further build…

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Added by Crystal Hartwell on October 11, 2012 at 11:53am — No Comments

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