January 2018 Blog Posts (70)

The Art of Turning Complaints into New Customers

The auto industry is hyper-competitive. Consumers have countless choices for buying and servicing…

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Added by Chris Miller on January 31, 2018 at 9:16am — 1 Comment

How Did The Navigator & Tiguan Grammy Ads Impact Auto Shoppers?

Jumpstart Automotive Media analyzed shopping patterns from millions of automotive shoppers viewing vehicle ads during the Grammys this past Sunday. Here are some interesting data points that shed light on the success of the ad spots. This data analyzes vehicle research patterns of auto shoppers during the Grammys, and compares to share of interest during the three weeks prior to the…

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Added by John Sternal on January 30, 2018 at 2:36pm — No Comments

Episode 13- Success in Sales and Life Podcast

This week, Jeff talks about how to stand out from the rest! Are you new to your career and want to be noticed? Are you already on a sales team and just don't know how to stand out over the day-to-day process? This week's podcast covers the 9 simple steps to stand out and stay on top! Copyright 2018 Wm. Jeff Cowan

Click here to watch!



Also available on iTunes, GooglePlay, & Stitcher. Don't…

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Added by Jeff Cowan on January 30, 2018 at 12:00pm — No Comments

Market Holding Better on Values, Especially SUVs

Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes. Click here to download the full…

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Added by Black Book on January 30, 2018 at 10:01am — No Comments

Why Consumers Are Navigating Away from Traditional Customer Service

In a very interesting dynamic shift, consumers are increasingly changing how they want to interact with businesses…

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Added by Mike Gorun on January 30, 2018 at 9:22am — No Comments

Do You Care How You Receive Your Customer’s Money? You should!

The way consumers can pay for goods has dramatically changed over time. From bartering, to cash, to checks, to debit cards, all these shifts had one thing in common: More convenience and reduced friction.

Well, what are consumers doing now?

According to…

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Added by Ujj Nath on January 30, 2018 at 9:12am — No Comments

How to Create a Memorable Customer Experience

As a seasoned road warrior, I don’t always look forward to the next airport, cab ride or hotel destination. There are definitely some aspects of traveling that are forgettable. However, over the years I have developed a list of favorites, as in favorite restaurants and hotels to visit.

 …

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Added by Bill Wittenmyer on January 30, 2018 at 8:55am — No Comments

No Down Payment Car Loans With Bad Credit: Allowing You to Drive the Car

Nowadays it could be possible to secure an auto loan with no down payment requirement if you are running short of cash. Traditional lenders may require borrowers to pay down payments especially when applicants have bad or no credit histories. But fortunately, there are some loan dealers that specialize in providing car loans to people who have got bad credit…

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Added by knorr kendra on January 30, 2018 at 4:58am — No Comments

How to store your sports car over the winter

The end of the driving season means the start of the storage season for vintage and sports car owners. More exactly, before the mercury starts dropping and the snow starts falling, they have to prepare and store their valuable possessions. Every year, they must repeat the same process and say goodbye to pleasant and exciting rides against the wind. However, this practice has the purpose to protect their vehicles against harsh weather conditions so owners must put personal attachment aside…

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Added by Cynthia Madison on January 29, 2018 at 9:56am — No Comments

Depreciation Ticks Up on Cars

Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes. Click here to download the full…

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Added by Black Book on January 26, 2018 at 3:59pm — No Comments

BLACK BOOK VEHICLE VALUATION DATA NOW INTEGRATED INTO AUTOSOFT’S DMS

Black Book, a division of Hearst Business Media that provides industry-leading used vehicle valuation and residual value forecast solutions, announced today it has signed a partnership agreement with Autosoft, Inc., a leading national dealer management system (DMS) provider. Under the agreement, Black Book will integrate its vehicle valuation data into Autosoft’s DMS offering for dealers around the…

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Added by Black Book on January 26, 2018 at 3:56pm — No Comments

NEW ANALYSIS SHOWS ALTERNATIVE FUEL VEHICLE GROWTH IN THE SWAPALEASE.COM LEASE MARKETPLACE

Swapalease.com, the nation’s largest online auto lease marketplace, offers new data that show the growth of Alternative Fuel vehicles in the lease marketplace, including hybrid and Electric Vehicles (EV). The analysis shows that Alternative Fuel vehicles now make up roughly 7.5% of the Swapalease.com marketplace, up from 5.5% back in 2015.

The analysis comes on the heels of a report by …

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Added by John Sternal on January 26, 2018 at 2:19pm — No Comments

Fixed Ops University excerpt - Asking Diagnostic Questions

Training doesn't have to be boring!

Check out this clip to see how entertaining Fixed Ops University can be!

Added by Sally Whitesell on January 26, 2018 at 2:00pm — No Comments

When Knowing What You Don’t Know Slays the Marketing Dragon

A massive amount of data is now available on every potential car buyer, with a multitude of ways to use it. And, when it comes to targeting your audience, most ad platforms try to make it easier for you. The thought process is usually something…

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Added by Steve White on January 26, 2018 at 9:55am — No Comments

Episode 13- Write Service Podcast: Service Advisor Slang

Are you habitually using "Service Advisor Slang"? This week, Jeff discusses why the sale isn't closed after a presentation. Hint: You never let them know exactly what they're getting! Listen to this week's episode to learn how to eliminate service advisor slang and present on a level that the customer understands. Copyright 2018 Wm Jeff Cowan.

Click here to watch!…

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Added by Jeff Cowan on January 25, 2018 at 12:00pm — No Comments

Using an “Outside-In” Strategy for Customer Experience

Providing the right experience that attracts and keeps customers can be difficult.

 

Why?

 

Well, according to an article on CMSWire, we are doing it backwards. The Toyota Product System, otherwise known as “Lean…

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Added by Ujj Nath on January 24, 2018 at 10:19am — No Comments

When NOT to be the Smartest Person in the Room

In the best-selling book of 1979, “…

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Added by sara callahan on January 24, 2018 at 9:30am — No Comments

Bad Credit Auto Loans in Montgomery Alabama: Useful Car Loan Tips

Affordable bad credit auto loans Montgomery Alabama programs could be hard to find if you go about the task all alone. But if you have proper information on the subject and an expert to guide you in navigating through the process then the task could be much easier and stress-free. On the internet, there are websites which can give you education relating to…

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Added by knorr kendra on January 24, 2018 at 5:58am — No Comments

How to Choose Private Gp Consultation?

Patients are acknowledged as individuals requiring appropriate time for a complete evaluation of their healthcare requirements. They can easily walk a few steps to these pharmacies and get their prescriptions filled, but the majority of them do not. Every patient exercises his option to use the dispensing channel which he feels is ideal for him. So…

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Added by knorr kendra on January 23, 2018 at 12:49pm — No Comments

"Thou Shall Not Steal"- Success in Life Podcast Episode 12

This week, Jeff covers "Thou Shall Not Steal" principle. How do you define theft? Money, copyrights, honesty? Jeff covers the basic principle of honesty, how it can affect your career, and the benefit to your sales! This principle will not only help you succeed, but to live your best life in general.

Click here to watch!

Also available on GooglePlay, iTunes, and Stitcher!…

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Added by Jeff Cowan on January 23, 2018 at 12:00pm — No Comments

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