We are super excited to announce that the #IS20G has just locked in the Marriott at the Brooklyn Bridge! This hotel is absolutely gorgeous! And it is 5 minutes away from New York City... right over…Continue
Added by Sean V. Bradley on December 18, 2014 at 3:06pm — No Comments
We as an Industry are facing a crisis, "what's the crisis you say?" The crisis is the shortage of qualified technicians. Many dealerships are finding it hard to find and keep good technicians. So many dealerships today are asking us "where can I find technicians." We have designed this call to answer this very serious…Continue
Added by Rob Gehring on December 18, 2014 at 11:30am — No Comments
Despite the many tools available and the best of intentions, many dealerships struggle with providing ongoing professional development for their staff. Whether it’s because of the volume of customers that need handling; lack of time; or worry about taking a technician or salesperson out of commission – even for a short…Continue
Added by Richard Holland on December 18, 2014 at 9:35am — No Comments
In nearly every workshop I ask the question: How many of you would agree that most organizations tend to keep poor performers too long? Every time, hordes of hands shoot up. While it’s difficult to precisely quantify the cost of just a single poor performer---some researchers have attempted to—I feel safe in asserting that if managers considered the following costs they’d be inclined to more quickly prioritize either getting the person better, or getting a better…Continue
We are well into December. It's time to take stock of your year and your accomplishments. It’s definitely time to have fun and to be mindful of what is ahead. As we turn the corner into a new year, 2015, today’s Women’s Wednesday you are invited to take a short, interactive quiz to evaluate where there is room to expand your dealership’s customer excellence. And in doing so, your competitive…Continue
Swapalease.com, the nation’s largest car lease marketplace, reports lease credit approvals during November continued to increase, fueling even more end-of-year momentum for lease applications and vehicle exchange rates. November saw an approvals rate of 84.2%, the second-highest monthly lease approvals rate during 2014 (August saw 85.7%).
The monthly approvals rate was driven by early holiday lease campaigns and offers, with a rising number of lessees exchanging vehicles from brands…
Added by John Sternal on December 17, 2014 at 11:04am — No Comments
Market To A Lifestyle
Each person leads a different lifestyle than the next so stop with the general ads and start getting more specific! Make your audience feel like you're speaking directly to them. Talk about the tough trucks on your lot and target it to construction workers, people with boats, or even those interested in country music.
On this episode of…
In the world of selling and service...performance matters. How long someone has been doing something is not what influences results. What someone does with what they know is what causes positive results.
Take the golfer who has been playing for 20 years. How long he has been playing is not an indication of how good he is. He could be very experienced at doing things in an acceptable and mediocre manner. Thus, length of experience is not an indication of…Continue
Added by Joseph Rosales on December 16, 2014 at 11:43am — No Comments
In ban the box states, an employer can no longer ask a job application about his or her prior (or presumed ongoing) criminal history.
Without the ability now to ask about criminal history, the applicant you hire might be a big risk, to you, your employees and your customers.
Today, the U.S. Equal Employment Opportunity Commission (EEOC), and many states, and even municipal governments view the use of background checks as an unfair hurdle to those with prior…Continue
Added by Jim Leman on December 15, 2014 at 5:36pm — No Comments
Conventional wisdom among many end-of-year car shoppers is to choose the outgoing model year in order to save a few dollars. However, an analysis by nationwide car lease marketplace, Swapalease.com, shows consumers can often get a better lease deal if they opt for the incoming model year, even in December when end-of-year negotiating heats up.
For example, consumers can lease a 2015 Toyota Camry for $293.71 per month, compared to a new 2014 model priced at $319.22. A 2015 Chevrolet…
Added by John Sternal on December 15, 2014 at 2:24pm — No Comments
Pro Talk Proudly Announces Inclusion of Internationally-renowned Expert Sales Trainer, Jeff Cowan in the “Best Training Day Ever” 2015
EasyCare, major sponsor for the event to be held at The Masonic in San Francisco, California this coming January 22nd, slates Jeff as opening speaker for the 1 day event which also features 5 other presenters also credited as automotive industry's leading performance…Continue
Added by Jeff Cowan on December 15, 2014 at 2:23pm — No Comments
Hello and welcome to this week’s Used Car Market Report, with data and insights from Black Book. Thank you for tuning in and your interest in Black Book’s insight into the market for the past week. And what a week it has been with our editors tracking and reporting the used market, working on some residual forecasting for the lease and risk markets and also getting specific details into a couple of…Continue
Added by Black Book on December 15, 2014 at 12:08pm — No Comments
DMDIRECT announces Michael Vahl as Director for Software Design and Technology
Machias Me, December 15, 2014 - Former software designer for ADP joins DMDIRECT. Michael Vahl has signed on as the technology director for the data mining company. He is responsible for the platform design as well as adding innovations to the data mining service. He has assembled a team of…Continue
Added by John Fuhrman on December 15, 2014 at 10:19am — No Comments
A little over a month ago, a couple of employees at a car dealership in Illinois published a music video on YouTube titled “Keys In A Box,” which parodied a sketch from Saturday Night Live. These two individuals proceeded to have a great time and showcased their dealership in a creative and fun way. Their reward? Over 67,000 views in just one month, as well as compliments from Jalopnik, Edmunds and AdWeek. I wouldn’t be surprised if this helps place…Continue
Added by Brian Cox on December 15, 2014 at 9:52am — No Comments
WHERE’S THE GROSS?
How do I hold more gross?
Gross is only a dirty word if you don’t have it.
Tip's from Synergistic Selling.
Avoid the 3 top excuses for being a low grosser.
Especially avoid the 3 worst gross killing closes
Learn the power 5 techniques to recapture lost gross NOW!
Where have the grosses gone? Have we forgotten the process of…Continue
Added by Joseph Cala on December 11, 2014 at 11:36am — No Comments
Great interview with Mark O'Neill. DealerTrak Technologies is leading the Automobile Industry with software solutions for dealers to help make the process of buying a car simpler and more customer-centric.
What changes are you planning to implement at Fixed Performance Inc. in 2015? Most dealers know they must make changes to their staff, processes, or maybe get a hand on their aged parts inventory...Whatever your goal maybe you must step up and take action.
Most of these problems are not easy to fix. With time and the right guidance, you can turn…Continue
Added by Rob Gehring on December 11, 2014 at 10:00am — No Comments