The simplest call to a service department is the customer who calls to schedule an oil change. A busy shop doing 50 oil changes a day with a $2 show bonus shells out $100 every day just in employee bonuses for handling these simple calls. You have to agree with me this doesn’t make any sense.

Instead, why not use a Digital Voice Assistant…

Buying a car is a big, expensive purchase that few people undertake lightly. So, of course you’re going to hear a lot of car sale objections. Don’t take “I need to think about it” personally. Your job is to be a consultant – there to answer every question with the goal of finding the perfect-fit vehicle and starting a relationship.

The…

Protective Asset Protection, a leading provider of F&I programs, services and dealer owned warranty company programs, announced today the release of its second F&I Trends Report, an in-depth look at the trends and insights shaping F&I products; how auto dealerships are using F&I products in 2021; and the outlook of F&I products used by dealerships for the second half of the year. Click here to download…

You've finally done it! You bought a motorcycle. Now - you have to move it!

Whether you are moving across the country because of your job or moving into the city because that's where all the fun is happening, moving a motorcycle can be a tricky business without proper planning and equipment.

As long as you have someone who will handle moving your helmet and leathers for you, moving your motorcycle is relatively easy. Here are a few tips to moving your Triumph, Harley, or other…

Car accident attorneys are very important to car accident victims. They help create strong personal injury claims to seek fair compensation for all of the other drivers’ caused damages. Basically, if you were not at fault for the accident and you were injured, lawyers for car accidents in Philly will build cases fast so you receive as much money as possible.…

Customer service is extremely important. We get that. But one thing we might not notice, or suspect is that not everyone is good on the phones. In fact, some of your best Service Advisors could be the absolute worst on the phones! Just because you’re great in front of a customer doesn’t mean you have the skills necessary to replicate that via telephone. And…

In our video series Ali Reda’s Road to Sales Success, we’ve been exploring every bit of a process that we want to use to help you accomplish your dreams and goals. It worked for Ali, it’s working for Carlos, and it…

In the last month or so, several automotive manufacturers have announced production cuts. One would think that is perhaps counterintuitive in the sense that, with a market severely lacking new vehicles, shouldn’t OEMs ramp up production rather than decrease it?

According to the…

As I have mentioned in previous blogs, there are many uses for video in marketing. One thing I haven’t yet discussed is using video internally in your dealership. At many dealerships, training is not always a strong focus and new employees are introduced to the dealership and company culture through piles of paperwork, manuals, and other tedious tasks that,…

In planning a car dealership, you have plenty to consider. The outset, layout of the venue, the potential for earning, and permissions you need. 

If you've always dreamed of running a business and have a passion for cars, then starting a dealership may be a match made in heaven. People will always need high-quality automobiles to drive, so owning a dealership is a great business idea. Here are some…

Sale of Earnhardt Kia and Rodeo Hyundai marks 11^th Top 150 Dealership Group Kerrigan Advisors has advised since 2015

INCLINE VILLAGE, NV – September 2, 2021– Kerrigan Advisors represented Earnhardt Auto Centers in the sale of Earnhardt Kia in Phoenix, Arizona and Rodeo Hyundai in Surprise, Arizona to Ken Garff Automotive Group. These transactions are Ken Garff’s first dealership acquisitions in the Arizona market. A long-time…

Growing up in the 80s, I loved the A-Team. I thought they were the coolest; even the van was awesome! Ultimately, what made them great as a team was that they worked better together. The "better together" philosophy can easily carry over to a different A-Team: the "Accounting Team.”  It simply makes fiscal and operation sense to round up your team and…

After working for a year, you purchased your first car on the EMI package. You have been using the vehicle for several years. But, now it is in a condition that it is nothing but a piece of junk. Despite having an emotional connection with your car, you must schedule an appointment with a company that offers scrap car removal services.

Before the experts arrive for pick up, consider learning about the…

Enlisting a Digital Voice Assistant (DVA) to handle routine inbound service questions and appointment requests is a no-brainer for BDC managers and service advisors. Who doesn’t want 100 percent connectivity, a better customer experience, and the opportunity to re-allocate staff to revenue-generating activities like calling customers who previously declined…

When taking a car for maintenance and repairs to service centres, car owners need to understand the essential car parts. After learning about the various parts of the vehicle, a car owner can discuss in-depth with the service centre technician about the various issues the car is suffering from.…

Are you interested in success or committed to it? It’s likely we think we’re committed, but as the saying goes “actions speak louder than words.” I’m thinking specifically about the fact that the majority of dealers don’t answer 3 out of 10 inbound service calls. 

Really…

In our video series, Ali Reda’s Road to Sales Success, we’ve been hearing about all the things that shaped and grew the business model of Mr. Ali Reda. We’ve heard about Carlos, the five pillars of high achievement,…

Thank you for joining us in the video series, Ali Reda’s Road to Sales Success. We’ve been talking about the five pillars of high achievement and how to use them to make that shift in your business. You know the one - the…