It starts with the arrival of the customer. They either make connection with the salesperson or not. There is no middle ground, and there is not enough time to make up for what isn’t working.
Added by Gina Parr on July 27, 2013 at 11:30am — 9 Comments
AutoTrader.com and Experian Automotive have entered a partnership that will allow dealers to include Experian’s AutoCheck vehicle history reports with their listings on AutoTrader.com.
Here’s how it works.
Starting in September, AutoCheck-subscribing dealers will have the option of including those reports on AutoTrader.com.
In its statement announcing the…
ContinueAdded by Rick "Rhino" Jensen on July 25, 2013 at 9:07pm — No Comments
Last week I had the experience of visiting with dealers in a well-known city in New York. I figured that they would be a 21st Century dealers in tune with all the latest regulations and process technologies that will improve their overall business. To my dismay, they were not keeping up to date. Much worse is, I observed willfully ignorant sales processes where pencils were being delivered with no concern for their dealer‘s liabilities that management is creating by doing…
ContinueAdded by Paul Machin on July 25, 2013 at 8:28pm — No Comments
One idea to improve sales that most people don’t want to talk about is the ability to recharge your batteries. Salespeople who run on low batteries don’t perform as well as when they are charged up. Recently, I went with my family on a cruise and had a fantastic trip. We went scuba diving in Grand Turks and, during the dive, had three dolphins come up to us and play with us for most of the dive. The dive masters on the trip said it was a once in a lifetime experience to not only see the…
ContinueAdded by Mark Tewart on July 25, 2013 at 1:00pm — No Comments
Written By: Dennis Kane
I have seen a significant number of high value claims as a result of contractors or subcontractors not carrying insurance or inadequate limits of insurance.
Examples of high value claims against dealerships include:
Added by Garry House on July 25, 2013 at 12:30pm — No Comments
Added by Marsh Buice on July 25, 2013 at 9:30am — 2 Comments
I came across an article recently on LinkedIn by A.J. Jacobs, editor of Esquire magazine, in which he discussed using self-delusion as a tool to becoming more productive. He’s a published author as well and he discussed…
ContinueAdded by Richard Holland on July 25, 2013 at 8:42am — 4 Comments
Having a social media presence should be looked at as a great opportunity. The reason is that if you handle your dealership's social media presence correctly, you can expect to gain customers that you would otherwise have never reached. Yet, there are other reasons why you need to have a robust, dynamic and growing web presence as well. In this article, we will explore why you need a social media presence and how it can benefit your dealership. As it turns out,… |
Added by David Farmer on July 25, 2013 at 8:04am — No Comments
Ever wonder why a customer leaves an automotive dealer’s service department around the 3 year mark? I do and I will share with you why this happens and how to stop it immediately with some very simple, easy-to-use techniques. This is a MUST attend for all Dealers,…
ContinueAdded by Jeff Cowan on July 24, 2013 at 3:54pm — No Comments
A simple phrase gets me hooked as quickly as a silly song. I like the Geico commercial with the llama walking around the office, "Guess what day it is... it's hump day!" So stupid. So memorable.
But…
ContinueAdded by Connie Keane on July 24, 2013 at 2:51pm — No Comments
The next time you turn on your television, do me a favor! Watch the commercials and see if you can identify what target audience the advertisements are intended for, and what calls to action are included to entice that audience to buy.
Once you’ve had a chance to complete this little exercise,…
ContinueAdded by Michael Cirillo on July 24, 2013 at 2:37pm — No Comments
Three companies, AutoRef.com, BankHunter.com and ClearMechanic.com, which offer unique and innovative technological contributions in sales, finance and the service phase of a dealership’s business.
Added by Gina Parr on July 24, 2013 at 11:30am — No Comments
I’ve written many blogs on the topic of mobile friendly websites, emails, and all around marketing, yet I’ve noticed that most dealerships are not mobile ready. Smartphone usage has surged past 50% while Tablet ownership hit 25% just in the past year. This trend is not slowing down anytime soon either, it’s quickly accelerating.
Customers can access your website from anywhere—they might visit at home, at work, at a store, or anywhere in between. Knowing your audience…
ContinueAdded by Ketty Colom on July 24, 2013 at 10:05am — No Comments
July 2013 saw history happen -- and it happened with flying sharks. The Syfy Network aired what has been universally reviewed as a horrible movie about sharks caught in a tornado that then go on a flying shark rampage. The show was cheaply made and had almost no viewers (including the actors that were in it).
Yet, this movie, according to SyFy channel owners,…
ContinueAdded by sara callahan on July 24, 2013 at 9:44am — 1 Comment
Find out what "It" is in this week's Think Tank Tuesday, and how to best use Remarketing Segmentation to help you take steps towards reducing the likelihood of IT happening to you!…
ContinueAdded by Paul Potratz on July 23, 2013 at 5:13pm — No Comments
The new 50th anniversary Lamborghini Veneno carries a price tag of $3.9 million, making it one of the most expensive cars ever produced. It sits on a $400,000 chassis, is adorned with custom made aerodynamic panels, all cradled with a V12 engine that cranks out 750 horsepower-reaching 60 mph in less than 3 seconds and top speeds of 220 miles per hour (Just what we need to sleep in a little later). In spite of the millions of dollars poured into the…
ContinueAdded by Marsh Buice on July 23, 2013 at 9:07am — 2 Comments
In the past, it wasn’t uncommon for employees to spend their whole working lives with a single company. People would start in their late teens and many would retire without ever having worked anywhere else. However, businesses, in general, and dealerships, specifically, are experiencing less loyalty from employees today than ever before in history.…
ContinueAdded by Mike Gorun on July 23, 2013 at 8:45am — No Comments
By using an omni-channel approach, the Topshop brand has generated a year’s worth of average Facebook activity in just four days.The exponential growth of digital has created an environment that 20 years ago didn't exist, and even today we are still finding our way around it.…
ContinueAdded by Bill Cosgrove on July 22, 2013 at 1:09pm — No Comments
Brands, companies, and individuals -- I think it’s time for some real-talk about content and social media.
Gary Vaynerchuk recently gave an interview about his decision to employ a full-time stalker (a.k.a…
ContinueAdded by Bill Cosgrove on July 20, 2013 at 9:00pm — No Comments
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