All Blog Posts (12,551)

Love The One You're With

Finding common ground is the next step after professionally introducing yourself to a customer. (You do that don't you?) Some people, like my mom, have a natural knack for being able to talk to anyone; if you are like me, I struggle in this department. I am an introvert by nature and an extrovert by profession. When I worked in surveillance for…

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Added by Marsh Buice on June 6, 2011 at 9:00am — 4 Comments

The Jeweler - Or Treat Customers With Respect, Even When You Can't Help Them

The Jeweler 

 

I joined a family member this weekend as she went to the famous Jewelers Row in Philadelphia in an attempt to sell back her diamond engagement ring from a relationship that ended last year. It was the final nail in the coffin that she needed to hit in order to move on.

She asked me to go along with her for emotional support, and who am I to turn down a family member? Especially…

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Added by Katie Colihan on June 5, 2011 at 6:30pm — 5 Comments

Jackie, Joe, Jim, Dave, David, or Grant?

In a make believe world, If dE bought a dealership and we had these 6 Automotive Legends (in their prime) 

Who would be the Best Dealer? Why?

 

Jackie B. Cooper / Joe Verde / Jim Ziegler / Dave Anderson / David Lewis / Grant Cardone…

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Added by DealerELITE on June 5, 2011 at 12:30pm — 5 Comments

Christy Roman Brings Common Sense To Automotive Marketing

Christy Roman, CEO and Founder of Now Marketplace will be sharing her automotive marketing and expertise at the upcoming PCG Pit Stop Conference in Chicago.

Chicago is the first stop in the seven city tour planned for 2011. The Chicago…

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Added by Brian Pasch on June 5, 2011 at 11:27am — No Comments

Coffee's for Closers...Negotiation AINT the close

I love reading Jim Ziegler’s articles there is a lot of hard core truth in what he writes, most of all you can bet he is passionate and believes and lives every word. While reading this latest article “Coffee’s for Closers” it floored me that we still see this connection between the “PRICE” and the "Close". What’s even more ironic is that is that what actually “CLOSES” a car sale is as old school as it…

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Added by Larry Bruce on June 4, 2011 at 1:53pm — 1 Comment

Proper attire?

With summer here and hot weather with it, what is proper attire for dealership employees? At our dealership our sales, parts , and service are allowed to wear polo style shirt with our company logo but no jeans and no shorts. The first dealer I ever worked for required dress shirt and tie (and they still do). Some other dealers in our area allow shorts and polo shirts. So my question is what is professional attire in todays market? Does it depend on what…

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Added by Terry A Powell on June 4, 2011 at 12:45pm — 13 Comments

The Kings!

KINGS;



1. Pasch Brothers - Genius, holding high ethical standards with leadership and skilled qualities and character. Genius minds is a small factor compared to the mindset of better and true business for all. I have much to learn and going back to school every day!

2. Chris Saraceno - Owns the word Gentleman! True motivation and believer in our own abilities to achieve. Chris is a super role model and… Continue

Added by Lizelle Landino on June 3, 2011 at 10:49pm — 2 Comments

Forward Thinkers LOVE THIS.

 

Friends and Colleagues,

 

There was some exciting news shared with me, and I think it is going to have a big impact on our industry in the near future.  



Briefly let me explain:  I have been using this system to take care of my automobile clients since October of 2007; and I think it is the perfect tool for a salesperson in the automotive industry to keep track of their clients, send cards to congratulate them on their new purchase (with a photo or…

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Added by Tobias Sedillos on June 3, 2011 at 9:30pm — No Comments

DON'T BE CANNED

Start with your presentation. Be yourself. Having a game plan will be fantastic. Put your everything into the customer, you  presently are working with. Put 100%, into listening, presenting, closing. Know now, this customer, is your future. Remember, you never know who you are really talking to. Use positive word tracks, at all times. Nothing is so difficult, that you cannot overcome. We are in the people business. A canned presentation, gives no flexibility, to the customer. This is very…

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Added by Tony Provost on June 3, 2011 at 4:14pm — No Comments

Disappointment



Disappointment

Being disappointed is all about perspective.

It took me a long time to realize this.

I was under the impression that if someone did something I didn't like,

or a…

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Added by Jack Higginbotham on June 3, 2011 at 10:15am — 10 Comments

Value selling? Value BUYING!

 

Hey dE! I don't get to blog much since I'm always working on making dE the best website ever, but since I'm working my 3rd 8:30-9er, I figured I can spare a few minutes.

 

I was sitting here doing my work as usual when hunger struck. Was thinking a Snickers bar would do the trick. So I got up to walk to the vending machine. Mind you, I love Snickers! So I got out my dollar bill and saw…

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Added by Mike Myers on June 2, 2011 at 5:02pm — 1 Comment

Tune Up Tips

Want to really screw up your car? Start messing with it without having a clue what you’re doing.

Doing your own tune-ups is a great way to save money and get…

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Added by Real Car Guy on June 2, 2011 at 4:00pm — No Comments

ADP Dealer Service's Cobalt Releases Dealer Command Center

Dealers Guide Design of a Next Generation Integrated Digital Marketing Management and Analytics Tool Suite

 

HOFFMAN ESTATES, IL--(Marketwire - Jun 2, 2011) - Cobalt, a business unit of ADP Dealer Services (NASDAQ: ADP), today announced the immediate availability of its Dealer Command Center for all Cobalt customers. Dealer Command Center provides…

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Added by The Cobalt Group on June 2, 2011 at 1:18pm — No Comments

Dealers Keeping $7,500 Tax Credit for the Volt?

Apparently, some  dealers are keeping the $7,500 tax credit provided by the federal government for buying a new Volt. The practice is creating a little bit of heartache for GM.

 

I say, apparently, because of a report earlier this week in the National Legal and Policy Center seems to indicate it might be happening.

 

In a New York Times blog…

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Added by Cliff Banks on June 2, 2011 at 12:18pm — No Comments

Choosing Professionalism (4th In The Choosing Series)

We've all seen ads looking for sales pros.  Dealer web sites invite us to meet their "professional" staff.  Customers all want to be handled "professionally."  Yet, there is still a perception that having a real professional staff is a matter of luck or just playing the numbers game in hiring.  However, luck has nothing to do with professionalism.  Like everything else we've talked about, it's a choice.  But, it's a choice that can be influenced.

 

First, to determine what is…

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Added by John Fuhrman on June 2, 2011 at 10:54am — No Comments

If Only...

 

If I live whispering the words, if only,

I will live a life that bears no fruit and ends quite lonely.

My dreams and fortunes are waiting to be found,

all I have to do is flip those 2 words around.

Going from a wish to a demand,

puts my future back in my hands,

the plane of success only I can land.

If only I had fortune and fame,

I can, only if I develop a reputation and build…

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Added by Marsh Buice on June 2, 2011 at 8:34am — 3 Comments

How to Get to Carnegie Hall

A boy walking in Manhattan asked an older gentleman, “Can you tell me how to get to Carnegie Hall?”  “Yes,” the man replied, “Practice!”…

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Added by Lance Boldt on June 1, 2011 at 6:00pm — 6 Comments

Social Media Buzzkill: The Ballad of Joe and Bob



Does this conversation sound familiar?

 

Bob: “Hey Joe, it’s GREAT to talk to you. How are you on this OUTSTANDING day? How is the weather where you are, old…

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Added by The Cobalt Group on June 1, 2011 at 3:51pm — No Comments

PCG Digital Marketing Selects Lizelle Landino To Serve As Dealer Advocate

PCG Digital Marketing today announced that Lizelle Landino has joined their digital marketing agency as a Dealer Advocate.



Lizelle is an active member of the automotive industry where she has held numerous roles in management, operations, and sales. Lizelle is a regular contributor to the Dealer Elite community.



Brian Pasch, CEO of PCG Digital Marketing,… Continue

Added by Brian Pasch on June 1, 2011 at 3:30pm — 6 Comments

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