We sometimes wonder why the BDC is not performing like they used to be. At the same time, instead of acquiring new talent to fill a position or assist another department, we often shift them over instead. Sounds like a great idea, right? It means that we don't have to hire another position, and they have the skills needed for the job! But what we often don't consider is that it leaves an empty gap in the BDC. Or worse, if you leave the BD Agent in the BDC but have them off task, it lessens…
ContinueAdded by Chris Vitale on October 2, 2020 at 10:59am — No Comments
That’s right, don’t practice…
Most sales people will practice in one place, and that’s on the lot with a customer.
That’s by far the absolute worse place to do any type of practice.
You should practice with other sales people and management.
You should be SELLING with your…
ContinueAdded by Daniel Van Dyke on July 29, 2020 at 10:43am — No Comments
Not All Training Companies are the Same...
Let Us be Your Virtual Assistant...
Take a Look Around, see how we can help...
Added by Daniel Van Dyke on June 26, 2020 at 11:43am — No Comments
It seems that so many dealerships are wanting to increase their sales so they end up throwing more dollars at advertising. You can do that, but it's going to give you Bad Gross...
Gross that you had to buy...
A better way to handle this desire for more sales and increased gross is to Train Your Sales Staff. With a trained sales staff you will…
ContinueAdded by Daniel Van Dyke on May 15, 2020 at 7:15pm — No Comments
In any car sales negotiation, asking for the sale is the point of no return. It’s the all-or-nothing moment that everything else in the sales process has been leading up to. Needless to say, timing—knowing when to ask for the sale—is everything.
Many car salespeople make the mistake of assuming that the customer is objecting when they ask about the price, when they are really just gathering more information. The…
ContinueAdded by Kintz Group on April 14, 2020 at 1:33pm — No Comments
First, I’ll preface by saying I have great admiration for managers, upper management and dealers. They are usually very intelligent, courageous, and have worked hard all of their lives. They are usually great stewards of the money and got where they are making a lot more good decisions than bad. Read further…
ContinueAdded by Richard Keeney on December 5, 2019 at 5:30pm — No Comments
Does your Desk Manager's or Manager’s body language work for the cause? Or is it counter-productive and negatively alter the confidence and self-esteem of some Salespeople?
Added by Richard Keeney on June 25, 2019 at 3:10pm — No Comments
Whether called Product Specialists or Salespeople, how would yours do selling popsicles? Let me share a recent experience. I was so ready for a chocolate dessert the other afternoon and I was looking for the Yes, We’re Open sign at the ultimate popsicle store in town. Hallelujah, they were open! They sell nothing…
ContinueAdded by Richard Keeney on May 29, 2019 at 3:30pm — No Comments
I share the concepts of the fundamental attribution and conversion errors in this short video blog.
Added by Jim Flint on May 14, 2019 at 8:00am — No Comments
Thank you for joining us in the video series, Quality of Life. We’ve been talking about Ali Reda’s record-breaking month of December 2018. You…
ContinueAdded by Damian Boudreaux on March 26, 2019 at 8:30am — No Comments
Dealer Principals And General Managers are FREE to Attend the #IS20G 12 Conference In Nashville, March 18th-20th - Internet Sales 20 Group 12
The #IS20G 12 Training Conference in Nashville, TN March 18th - 20th…
ContinueAdded by Sean V. Bradley on March 7, 2019 at 2:45am — No Comments
Added by Sean V. Bradley on March 7, 2019 at 2:30am — No Comments
Years ago someone shared with me that old maxim "you gotta throw some spaghetti at the wall and see if it sticks". So it seems that if one flings pasta at the wall, a fully cooked noodle will stick, one that has not finished cooking will not. Somewhere in time a little boy or girl watched grandma do this, connected this imagery to the trying new ideas and suddenly a clever new boardroom analogy was born!…
Added by Jeff Novak on April 25, 2018 at 4:30pm — No Comments
Education is the process of facilitating learning. It is the acquisition of knowledge, skills, values, beliefs, and habits. Training is teaching or developing skills and knowledge that relate to specific useful competencies. Its particular goals are improving one's capability, capacity, productivity, and performance.…
ContinueAdded by Jennifer Lockman on July 27, 2017 at 12:02pm — No Comments
There are many managers who have given up on the bottom twenty percent of their sales team, and have stopped trying to salvage that person’s employment.
This is especially true for managers with no involvement in the hiring decision. Those…
ContinueAdded by Richard Keeney on June 6, 2017 at 5:00pm — No Comments
“I know we are bad on the phone but I never seem to get around to fixing the problem.”
Catch 22 (noun)
1. a dilemma or difficult circumstance from which there is no escape because of mutually conflicting or dependent conditions.
LET'S BEGIN
The first in our series on the dire need in the car business for telephone sales training.
Traditionally telephone sales…
ContinueAdded by Chuck McGraw on January 5, 2017 at 8:00am — 11 Comments
Don't allow your Finance Department to become average and never take the department to the next level..We often times say, It's as good as it will get with the staff we have....your staff may have the potential but simply may need the correct coaching!! We consistently send the Finance Department to every Training Seminar and spend money for hiring the best trainers in the business....9 out 10 times..your staff hears the same exact material that they heard at the previous…
ContinueAdded by Aaron Kirk on December 2, 2016 at 4:04pm — No Comments
I am very excited about our new service manager two day seminar set for June 11-12 in Cleveland Ohio. This course is designed to be a hands on positive approach to real life in dealership service departments. It’s great for rookies and experienced vets that desire improvement.
The charge is only $795 and your manager will return with an action plan…
ContinueAdded by Rob Gehring on April 1, 2015 at 12:30pm — No Comments
I have just joined dealerelite, and, based on the varying opinions of the benefits of a BDC, decided to share this with all of you rather than just posting my opinions on the different blogs I have read. Enjoy!
http://www.dealerstrong.com/7-bdc-elements-healthy-dealership/
Several years ago, when there was a…
ContinueAdded by Wendy Reeves on March 11, 2015 at 1:36pm — 6 Comments
Phone Up Dialogue
Most car Salespeople are unaware of the value that phone ups bring to their business. The phone up is the most reliable source for Customers who will end up buying a car. Because of this it is…
ContinueAdded by David Lewis on February 10, 2015 at 8:06am — 6 Comments
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