Everybody is texting. It is 2017 and people text each other more than ever. Why? Because it works.

And they will continue to do so, at least according to a 2016 GSMA research which predicts smartphone penetration from 55% in 2016 to 76% by 2020.

In fact, messaging has become a favorite means of communication for both…

In today’s society, people are busier than ever which makes getting in touch with them a challenge.

One of the best ways to connect with your potential and existing customers is through email but it could end up in their spam folder or they could just delete it, thinking you are just trying to “sell” them on something.

Despite these potential pitfalls, there…

Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes. …

I’ve heard most successful people are described as goal orientated or driven. They have a passion for their achievement daily and are inspired towards their purpose. Today I want to use an example of an individual I’ve known for many years, Shawn Dill. Shawn fits the bill I just described plus a lot more. Whenever success is illustrated in an individual’s…

lack Book, a division of Hearst Business Media that provides industry-leading used vehicle valuation and residual value forecast solutions, released its Used Vehicle Retention Index for November, with the Index increasing 0.3% MOM from 114.6 to 115.0, its third straight monthly increase dating back to August when it was at 112.6. Click here to obtain a copy of the latest index…

Predictive analytics engine allows dealers to leverage their data and conduct multi-channel campaigns

designed to increase customer retention

Chicago, IL—Dec 5, 2017— Affinitiv, a leading provider of marketing and technology services to automotive manufacturers and dealerships, today introduced the…

wapalease.com, the nation’s largest online car lease marketplace, today released its quarterly lease trends report for the third quarter, 2017. The report shows that the impact from Hurricanes Harvey and Irma had a noticeable effect on lease shopping during the third quarter. Search traffic for today’s auto brands was up an average of 20.1% compared to the second quarter. …

ALBANY, N.Y. – Dec 4, 2017 – Auto/Mate Dealership Systems dealership management system (DMS) is now fully integrated with DealerFenix, a reporting and workflow automation system designed for auto dealers. DMS integration enables DealerFenix users to easily track Key Performance Indicators (KPIs), automate dealership workflow processes and eliminate time-consuming, manual tasks.

“There are many…

I know that in writing this article, I’m completely violating the first rule of the fight club. However, my guess is that your dealership doesn’t have one, so I’m willing to risk the wrath of Tyler Durden to help you get started…

In the beginning of 2000, eco-friendly and hybrid cars have introduced and this article is going to present five reasons why you should switch to a hybrid car:

As compared to gasoline cars the depreciation cost of hybrids cars is…

One of the easiest ways to lose a sale is by not following up with your customers.  There is a fine line between pestering them and being there to guide them to the sale.

According to statistics posted by Dealer Refresh in August, 20171, as many as 90% of salespeople do NOT follow up with potential customers or even customers that have purchased a vehicle from them.…

Recently I’ve experienced some intermittent chest pain every now and then that would last about 10 to 15 seconds and go away. After considering potential health implications I went to my local doctor’s office that performed an EKG. After the EKG was performed she was studying the print out very concerned. She…

Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes. …

Mistake number one: Wearing too many hats at the dealership which results in too many interruptions.

Most often the warranty administrator gets pulling in many directions while working at the dealership. Here are a few examples:

They are most often the backup for the cashier. I have often seen the warranty admins come in early to get a jump on the day…