This article was written by NCM Institute instructor, Steve Hall, and was originally published on the Up to Speed blog. 

Today’s article is intended as a wakeup call to General Managers and a profitability lesson to Parts Managers.  So, I’m going to lay it on the line…

It amazes me when I see parts departments with…

The 2015 Jeep Renegade has finally been released!

The 2015 Renegade has been a complete attention grabber and thats what Jeep has wanted! The 2015 Jeep Renegade CT Trailhawk edition is probably one of my favorites. It's such a small and compact SUV that still has it's…

This blog is the first in a series I plan based around how to better use dealer data in marketing to customers. There is a reason that ‘Big Data’ has been a hot topic in the automotive industry for the last few years. Many retailers in other industries are using it quite successfully to target their marketing and offers to their customers based on transactional and…

When having a conversation make sure you

are both on the same page.

Have a great attitude…

In a world filled with companies vying for consumer attention, many marketing agencies advise that making more noise is an efficient strategy. Think about many dealerships’ sales strategies in handling customers who have actually expressed interest in a vehicle. Many dealerships employ templates and strategies designed to bombard consumers for the first week or so with a…

Well this is it…

The final…

Quick, look over at your waiting room. What are over half the people doing? I’m willing to bet good money that the majority of them are on some type of digital device.

With over 147 million Americans…

Welcome to this week’s edition of Beggs on the Used Car Market, with the latest valuation data from Black Book. Now that we have reached the fifth month of the year, unless you are in Dutch John, Utah, or some other location of 8,000 feet of elevation or higher, we are probably through with the winter type weather, finally. We may also be past the peak of spring used car activity and overall strength…

ALBANY, N.Y. – May 5th, 2014 – Auto/Mate Dealership Systems (www.automate.com) announced today that results from its Spring survey reveal that more than half of auto dealers have customer loyalty or rewards programs in their dealerships, and another 20 percent have plans to implement one soon or are "thinking about it." Additionally the dealers weighed in on what they believe are the top factors that contribute towards building a loyal customer…

http://www.automotivedigitaltraining.com 856-546-2440 

http://www.dealersynergy.com ;

Car Salesman "Ups" A Waitress & Sells 2 Different People Cars & Sets 4 Additional Appointments For Future Car Sales!

Sean V. Bradley, CEO of Dealer synergy recently conducted a training session at Roswell Honda in New Mexico and inspired a fledgling…

John Mocadlo of Barberino Nissan, Joins Can U Sing USA as a Final Judge! 

One of the most popular events on the East Coast has gained one of the most recognized general managers (John Mocadlo) as Final Judge for the Can U Sing USA Competition to be held from April 27th through…

This may sound good for a love song.

But this is not what you should hear

from your…

Consumers always have and always will seek the path of least resistance to get the best deal they can when they purchase a new or pre-owned vehicle; and you can't blame them.  Similarly, it is understandable that auto dealers always have and always will try to define what the best deal is for their customers; and it typically includes preserving a fair profit.  Unfortunately, their objectives aren't always weighted the same; even though they should be.

Today's internet educated…

I hit all of my closing ratio targets for all of my stores, which is how I get paid. Great month, so why am I nervous?

Maybe it has something to do with the fact that I work in an area where TrueCar has a contract with every high-volume dealer for every franchise, and that TrueCar has been supplying more and more quality leads to our dealer group over the last several months. For April, they were nearly TIED with our own website for deals.

SEO, SEM, lead process, remarketing,…

You have heard it before and you know it’s true; knowledge plus action equals power.  Your knowledge is based on your expertise on your product offering, needs analysis and the ability to offer solutions.

Competence comes from knowledge and the route of knowledge is grounded in continuous education. …

The Admiral Auto Group Raises over $900 for March for Babies!

For the 2nd year, a team of Admiral employees, friends and their families participated in the March for Babies walk which took place on April 27th at the Ocean City Boardwalk. Thanks to the The Admiral Auto Group including…

Stapleton's session, entitled "The Evolution of Automotive Tool Sets" will focus on how dealers can use the latest tools and technology to reach and influence car buyers.

"Sean's expertise and knowledge in consumer behavior, marketing and retention, and leveraging automotive CRM best practices will provide dealers with actionable learnings they can immediately take back to their stores," says Brian Skutta, vice president and general manager of…

Last Thursday, Facebook launched Facebook Newswire. In partnership with Storyful, a social media content verifier and aggregator, Facebook has entered the business of delivering news to its community. This service is designed to identify hot news topics and articles. It does this…

Is your dealership ready for the real-time shopper? With competition heating up in the auto industry, car dealerships need to shift mobile marketing into overdrive to enable a new, highly effective target and real-time approach to customers. As shoppers shift freely between devices, your dealership’s online presence must adapt.

Major online vehicle shopping sites are seeing the effects of the change firsthand. According to DealerRefresh, almost 50% of the 30 million…