I just finished reading Arnold Tijerina's great summary of this week's Automotive Customer Centricity Summit, which made me think about changes that will undoubtedly occur when most…
ContinueAdded by Cheril Hendry on June 16, 2011 at 6:48pm — 3 Comments
I am not qualified to write on this subject of leadership, but my heart is. Everybody has an idea of what leadership means to him or her personally. Leadership to me is simply this: stoop first, then lead. How can you lead someone from something if you don't feel it first? Do you know what it is like to lose a child; stoop and imagine your own child never again…
ContinueAdded by Marsh Buice on June 16, 2011 at 6:30pm — 17 Comments
Link to Press Release:…
ContinueAdded by Jody DeVere on June 16, 2011 at 4:52pm — No Comments
Take on your biggest challenge. No matter what that is, take it on, now. Do not put it off another minute. Why? The reward will be more then you can ever imagine. After you have overcome this challenge, everything will become easier. You will be able to deal with anything and everything life will throw at YOU. You are now positioned, to give more, to try harder, take on more…
ContinueAdded by Tony Provost on June 16, 2011 at 4:34pm — 10 Comments
Added by Brian Pasch on June 16, 2011 at 2:30pm — No Comments
There are forks in the road in everyone’s lives. The pathway we choose when faced with at fork can sometimes dramatically alter our journey. I stood at one of those forks when I was invited to participate with The Landmark Forum. I heard about the cult rumors about this organization, but participated anyways. I was born, raised and…
ContinueAdded by Stephanie Young on June 16, 2011 at 12:30pm — 6 Comments
The Automotive Customer Centricity Summit, hosted by Thought Leadership Summits (ACCS) was on June 14th, 2011. I had the privilege of reporting on this event on behalf of DealerElite. This event is a one-day event that runs from 7am-7pm. The event was held at the Ritz-Carlton Hotel in…
ContinueAdded by Arnold Tijerina on June 16, 2011 at 12:09pm — 7 Comments
Added by Kathi Kruse on June 16, 2011 at 11:59am — No Comments
Throughout the day think about how many times an outside influence has attempted to stop your momentum? One can’t even turn on a radio station without enabler’s who are intent on imposing their agenda; spew their negativity. Can’t even buy a box of Cap’n Crunch cereal without being harassed by impatient Iris complaining about the cost of her…
ContinueAdded by Joe Clementi on June 15, 2011 at 9:30pm — 7 Comments
Added by aaron kominsky on June 15, 2011 at 8:20pm — 1 Comment
Added by DealerELITE on June 15, 2011 at 7:01pm — 10 Comments
Don Graff Auto Facebook
I have to get something off my chest. I am really tired of hearing people tell me how bad the…
ContinueAdded by Stan Sher on June 15, 2011 at 4:57pm — 4 Comments
Meat and Greed is good….at Outback and when playing a game of Monopoly,but has no place in a dealership. Are we doing a Meet and Greet or Meat and Greed when working with customers? Ask yourself, how do you service your customer; based on commission or profession. Why are we patient and understanding with the customers who “paid…
ContinueAdded by Marsh Buice on June 15, 2011 at 1:30pm — 4 Comments
Hold your horses! We might just be in jeopardy of a recovery breaking out!!!
After two years of struggling and scratching, there is a glimmer of light at the end of the tunnel for the automotive industry as the Seven Horsemen of the Recovery have been spotted in cities and towns across the United States. Below is a brief description of each of the Seven Horsemen of the Recovery. Be…
ContinueAdded by Stephanie Young on June 15, 2011 at 11:00am — 8 Comments
People like to be noticed for a job well done. When you advertise promote your people by putting there picture on the net or in the news paper along with there accomplishments. Congratulations to Mr Smith for new car salesman of the month. used car salesmen of the month leasing , truck sales, top producer and any technician that won a award , most improved and so on. …
ContinueAdded by Fran Taylor on June 15, 2011 at 10:54am — 2 Comments
Teach it, feel it, do it. If you are willing to talk the talk, then walk the walk. If your process is very easy for your staff, and seemless for your customers, then life in the auto industry is fantastic. The desk system, should be pumping out, 6 or 7 payments, on every deal. Sales staff, should be running back to their customers, with HUGE smiles on their…
ContinueAdded by Tony Provost on June 14, 2011 at 8:00pm — 15 Comments
San Francisco, CA -- June 14, 2011 -- izmocars (http://www.izmocars.com), the leading business solutions provider for the automotive industry today announced that its vehicle photography division, izmostudio (…
ContinueAdded by Crystal Hartwell on June 14, 2011 at 5:48pm — No Comments
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Coverage on DealerElite from two events starts tomorrow, June 14, 2011. As an official media sponsor, DealerElite will be bringing you coverage of:
Added by Arnold Tijerina on June 14, 2011 at 1:07pm — No Comments
If the world was devoid of you, what would it be like and contrast that with if you were the whole world? Which do you think would be the better place?
The above question was something that passed through my busy brain one night as I prepared for duty the next day at the office. It seemed like an interesting way to…
ContinueAdded by Stephanie Young on June 14, 2011 at 11:00am — 11 Comments
The best salespeople are the stupid ones. When I say stupid, I don’t mean to imply that they should be mentally dull, foolish, or senseless; stupid salespeople lack keenness. When you are keen to judgment, you form an opinion based on your perception. You decide if you have a deal very quickly and market yourself that way. Using…
ContinueAdded by Marsh Buice on June 14, 2011 at 10:00am — 21 Comments
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