On Wednesday I presented a webinar on overcoming your technician crisis for Automotive News, and I want to say thank you to all the people that showed up! If you happened to miss this webinar on worries the recording is on the Automotive News website, by the way, it is free!…
ContinueAdded by Rob Gehring on November 3, 2017 at 11:30am — No Comments
How to Spot a Process Breakdown
Have you ever suspected that a process is broken, but you're not sure what to fix? Every dealer has experienced this at some …
Added by Kip Miles on November 3, 2017 at 9:39am — No Comments
Service Absorption is a Dangerous Number
Service absorption is one of the most frequently cited Fixed Ops metric…
Added by Scot Eisenfelder on November 2, 2017 at 8:43am — No Comments
Should I Lease or Buy My Car?
The divide between your monthly payment on a vehicle lease, compared to your monthly payment when financing a vehicle continues to widen, particularly as MSRP and estimated sales prices continue to grow. In fact, it’s one of the top reasons why 1/3 of every vehicle sold today is in a lease program.
Swapalease.com, the nation’s largest online lease marketplace, analyzed monthly payment offerings on some of today’s most popular leased vehicles,…
ContinueAdded by John Sternal on November 1, 2017 at 2:00pm — No Comments
BLACK BOOK UNVEILS ECONOMIC SCENARIO-BASED RESIDUALS DATA
Black Book, a division of Hearst Business Media that provides industry-leading used vehicle valuation and residual value forecast solutions, announced today its release of new Economic Scenario-Based Residuals, available to lenders and financial institutions with a portfolio of auto loans. Black Book has mapped regulatory prescribed scenarios for this new suite of residual data, enabling risk and portfolio managers the ability to analyze how vehicle values will…
ContinueAdded by Black Book on November 1, 2017 at 12:44pm — No Comments
HOW TO SELL CARS IN 1939: Uncovered Documents Reveal Not Much has Changed...
| by David Metter
Could it be possible that the secret to selling cars in today’s multi-touch, exponentially data-driven society is exactly the same as it was prior to World War II? I know what you’re thinking. This is either a huge stretch or some sort of joke. However, recently…
ContinueAdded by David Metter on October 31, 2017 at 3:23pm — No Comments
Why You Should Sponsor Local Sports to Increase Retention
The peak of excitement for a car buyer is the moment they drive their new vehicle off the lot. What better feeling is there for a customer than to drive away with something better and newer than what they arrived in. The emotions are high!
Sports is all about emotions too. The highs of championships, the…
Added by Staff Writer on October 31, 2017 at 1:03pm — No Comments
Used Vehicle Values Depreciate at a Steady Rate
Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes. …
ContinueAdded by Black Book on October 31, 2017 at 11:20am — No Comments
Jumpstart Automotive Media Unveils Its Latest Joint Study With Ipsos Connect Identifying Today’s Luxury Owners and What Motivates Them
Jumpstart Automotive Media, a leading media, insights, and marketing solutions company and division of Hearst Autos, today released its latest auto shopper study in collaboration with Ipsos Connect, “Today’s Luxury Auto Owners: How Emotion, Experience, And Loyalty Drive Purchase Decisions.” The report looks at new trends in luxury auto shopping to better understand the luxury auto shopper mindset. …
ContinueAdded by John Sternal on October 31, 2017 at 10:59am — No Comments
Kerrigan Advisors Represents Puente Hills Chevrolet in Sale to Pendragon PLC
Family owned and operated since World War II, Puente Hills Chevrolet changes hands with the retirement of co-owners Tom Hoffman and Gary Campbell; Pendragon’s first US acquisition since the early 2000s.
Irvine, CA, October 31, 2017 – Kerrigan Advisors, the leading sell-side advisory firm to auto dealers in the US, represented and advised Tom Hoffman and Gary Campbell, co-owners of Puente Hills Chevrolet, in their…
ContinueAdded by Crystal Hartwell on October 31, 2017 at 10:14am — No Comments
Holidays are the Perfect Time to Nurture Loyalty
It’s beginning to look a lot like the holidays. In retail, that typically means an upsurge…
Added by Mike Gorun on October 31, 2017 at 9:34am — No Comments
ELEAD1ONE Releases Free eBook for Auto Dealers: Fix Your Phones & Boost Profit in Your Service Department
Atlanta, GA - October 31, 2017 -…
Added by Bill Wittenmyer on October 31, 2017 at 9:08am — No Comments
Forget Millennials, Here Comes Generation Z
Just when you thought you grasped how to talk to the Millennials, Generation Z started to arrive. Born between 1996 and 2010, this new generation is poised to disrupt the retail and business world as the Millennial generation starts to enter middle age.
Fearfully known as “…
ContinueAdded by Staff Writer on October 30, 2017 at 11:00am — No Comments
Auto/Mate Named a "Best Place to Work" in New York's Capital Region for Eighth Consecutive Year
ALBANY, N.Y. – Oct 30, 2017 – Auto/Mate Dealership Systems announced today it has been named a "Best Place to Work" in New York's Capital Region by the Albany Business Review. This is the eighth consecutive year that Auto/Mate has received the award, and the first year that Auto/Mate has placed in the category for large companies, defined as those with more than 150 employees.
"When we first won this award in 2010 Auto/Mate ranked in the mid-size companies…
ContinueAdded by Mike Esposito on October 30, 2017 at 10:42am — No Comments
6 Powerful Ways to Stand Out as a Sales Associate
Being a sales associate can have many challenges, especially in the automotive world where there are several sales associates in one place all with the same objective…to sell cars. It’s not enough just to show up in the morning, you have to be on top of your game in all areas so you can really shine. There are several things you can do on a daily basis to stand out and…
Added by Derek White on October 27, 2017 at 11:37pm — 1 Comment
Demand-Sensing Continues to Increase Cross-Sell, Upsell and Leads
Forecasting consumer trends is nothing new. In fact, almost 200 years ago, a forecasting model was used to determine seasonal patterns of weather, but was then also utilized for marketing purposes. It was simply a matter of data collection to forecast future patterns.
This led to supply chain management issues such as inaccurate demand forecasting, a glut of supplies, or not enough inventory.
Very recently, it all…
Added by Staff Writer on October 27, 2017 at 2:20pm — No Comments
To Improve Customer Experience, Employees Must Own It!
Today’s consumers are fickle and more demanding than ever. Why wouldn’t they be – they have countless service and product providers fighting over their limited…
Added by Chris Miller on October 27, 2017 at 10:22am — No Comments
“Talking” to Millennials: How to Speak Their Language
I was recently asked my thoughts about reaching the…
Added by Scot Eisenfelder on October 27, 2017 at 10:03am — No Comments
ELEAD1ONE Inbound Call Center Delivers 70 Percent Service Appointment Set Rate for Gettel Automotive Group
Customer Experience Improvement Drives 15 Percent Increase in Fixed Ops
Atlanta, GA – October 23, 2017 - ELEAD1ONE announced today that its…
Added by Bill Wittenmyer on October 27, 2017 at 9:30am — No Comments
MAJORITY OF AUTO LEASES MAINTAIN OR DECREASE IN PRICE IN OCTOBER
Wantalease.com, the nation’s first online car lease marketplace for new lease deals, reports the latest update on new lease offerings, with prices on most of today’s popular leases holding steady from last month. Twenty-four vehicles maintained their prices from the previous month to this month. Additionally, there are sixteen models offered for $200 monthly or less, and three vehicles currently offered for less than $150 per month.…
ContinueAdded by John Sternal on October 26, 2017 at 10:14am — No Comments
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