Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes. Click here to download the full…

ALBANY, N.Y. – December 15th, 2015 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that it has recently integrated its dealership management system (DMS) software with CRMSuite. Dealers using both Auto/Mate and CRMSuite will benefit from the increased business intelligence that the DMS and CRM deliver via real-time data exchanges between the systems.

“Our Open/Mate integration program is very inexpensive…

In dealing with the customer experience, all too often the conversation centers on the customer’s buying path from initial contact through the sale. What many businesses don’t think about, however, is that the sale is only the start of the relationship. Customer loyalty is built through a consistent customer-centric experience. In the retail automotive space, this is more…

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It's the Holiday Season

The holiday season makes it the perfect time for your dealership to join in the spirit, get customers excited, and make sure you’re the go-to destination for their holiday car shopping.  Not only are consumers looking for big-ticket items like vehicles, but they’re also on the lookout for stocking stuffers like service gift certificates, oil…

It happens every day. You sit in your morning meetings and you review the daily log from the day before and you ask each salesperson, “What is going on with Mr. & Mrs. Smith?” And then it happens, the salesperson goes blank and gets that “deer in the headlights” look. You wait….. and nothing. Across the table there is always “the guy.” You know, the salesperson who…

With the increased gas prices, owning a car is not easy these days. The maintenance of the car can cost quite a bit to the owners. The first thing you must do to save yourself from some tension is to buy car insurance. Insurance can help you during emergencies if your car is going through issues or you have met with an accident. If you want to know some ways through which you can save the insurance premium prices then…

Virtual Reality 

The car-shopping journey has become primarily virtual. Consumers now do most of their research online and learn about dealerships via the internet, and in turn, 70% of the buyer journey is complete before shoppers even…

If you haven’t heard, it’s getting harder for businesses to reach their audiences on Facebook unless they’re willing to spend some money. Estimates are that the average reach for a company post on its Facebook page is around 2-6 percent organically. There are only two ways to increase that. First, by paying for Facebook ads. And secondly, through interaction…

Consumer Experience Meets Technology 

Consumers are continuously putting information and data about themselves into the online world, and in order to take your dealership to the next level, it’s important to focus on what’s being said.  Creating a positive overall customer experience is integral to the success of your dealership, and that begins where shoppers are…

Making a Difference

 

This is the time of year that companies illustrate their compassion for the less fortunate, team members, and their customers. There are so many ways for individuals to make a difference while we’re at work regardless of the…

Ever wonder why CarMax is the largest seller of pre-owned vehicles, selling more than any other company?  They retail 160,000 used vehicles just about every quarter and make approximately $2,200 per unit front-end profit -- over $350M.  If you do the math on 153 locations, each store averages 348 unit sales per month and grosses right at $800,000. In addition…

As we head into 2016, one of the most exciting new technologies that some dealers are experimenting with are beacons. Beacons are small, inexpensive hardware devices that can be attached to a wall in the showroom or placed around a dealership's lot. Using Bluetooth technology, the beacon detects nearby smartphone devices and can send customers push notifications with a welcome…

Patent covers “similarities engine” that enables CarStory Market Reports to automatically generate relevant and ‘like’ vehicle recommendations to car buyers, helping facilitate a better, more informed car selling/buying experience

Austin,…

News for the Week of 12.9

Facebook Messenger Arrives at a Website Near You 

Facebook recently introduced new Page plugins for Messages and Events, allowing users to message your business easily and check out what’s going on with your Events directly from your…

 Prize winning, methods the Jedi's use to avoid the SLUMP.

by Roger Williams 



Prevent, avoid, and escape from the dreaded sales slump.



There’s a 100% chance of meeting face to face with the dreaded slump at some point in your sales career. It’s highly likely you will face a slump many times over. A mini slump, a prolonged slump, any slump can have brutal implications in an environment where people notoriously earn above average incomes yet live check to…

Content Marketing is one of the fastest growing forms of digital marketing employed by businesses in 2015. Where traditional advertising (even online) has its limits, content marketing's only limit is your business's creativity.

But with all sorts of options out…

Swapalease.com, the nation’s largest car lease marketplace, has new data that shows where men and women are paying different monthly prices for the same exact car.



While conventional wisdom has often thought of women as having less negotiating power than men, a recent analysis of car payments shows women often have lower monthly payments on similar vehicles.  Although monthly payments…