One of our dealers asked me this question: As an owner and GM; what's the one thing we can do to increase leads, retain customers, grow profits, attract & keep great people and ensure my company's longevity?

My answer to him was Put your employees first and your customers second.

In 2010 I attend a seminar featuring Tom Peters "In Search Of Excellence" he discussed this very topic. Business…

I read a whitepaper recently by The Training Associates comparing the cost of staff trainers to contract trainers. Because in the NCM Institute Manager Training Survey several respondents cited their use of staff trainers as to why they do not use outside training providers, I was eager…

Use automated marketing and real-time customer flow communication to effectively build loyalty and personalize the relationship between customers and the retail dealership. Automated marketing boosts customers’ conversions and response rates to marketing campaigns by 16%, because automated campaigns are more relevant to each unique customer’s needs. Just by setting up simple campaigns, the dealership can quickly cater to…

by Steve Conner

Responding to your customer’s interest in your vehicles consistently and with the right persistence is a very difficult task for sales managers at most dealerships. According to recent research published at the Harvard Business Review, over 30% of leads are never called at all. There are four parts of the published research to digest and learn from to apply solid policies to your dealership’s lead management program.

The following parts of the study include best…

I recently read a very thought-provoking article asking this very question; “Is the simple fact that the customer has money enough to make the purchase a determining factor for you?” Too often the customers dealerships try and attract aren’t necessarily the customers they really should be…

Video transcription

Adding Live Chat software or a hosted / managed chat option to your website doesn’t mean you have to think outside of the box - in fact it is another way to get more buyers INTO THE BOX! I’m sure in the 1930s having a phone was ‘new’ thinking, just like adding a website or dealership email address in the late 1990s was a revolutionary idea.

The debate about whether or…

BMW Lease Pull-Ahead Program by Bridgewater BMW (Up to 6 Months).

Like many of us who have leased a car, we all can't wait for that month when our lease matures so we can get our hands on the newest and latest car we've wanted for months! Thankfully, Bridgewater BMW is helping BMW…

On this week's Think Tank Tuesday:

• Find out what tool your website is missing…

A few weeks ago, I was training a ten-store team while facilitating some very ground-breaking and paradigm-shifting conversations about the phone. The Director of Operations preached to a team of new hires—some thoughts most dealers have become all too familiar with:

“We’ve been flying by the seat of our pants too long,” said the director to the newbies. 

“Pick up the phone, find out what they want and…

Rejection is part of the sales professional experience, but selling is a personal experience for both the salesperson and the buyer.

Long sales cycles, endless follow ups via email and phone and no-after-no cannot only be brutal on the morale of a salesperson; it is often not much fun for the buyer either.  Now when a salesperson is able to bring to the table a human…

One of the hardest techniques to teach a salesperson is that of the turn-over (T.O.). Boiled down to simplicity, the rules for a T.O. can be…

Barberino Nissan is hosting a Car Care Clinic Day on May 3, 2014.

This is a great event being hosted by Barberino Nissan to aid Nissan owners in learning more about their Nissan and have any service or technical related questions answered and…

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#Selfie - Internet Sales 20 Group - Atlantic City, NJ - Subi Ghosh & Dealer…

 Study details unexpected benefits: Benny Boyd Auto Group lost 4 cars to fake IDs prior to using ID Drive scanner; after using for one year: ID fraud eliminated – sales across 9 stores increased 10% - and sales process slashed by 30 minutes

Mission Viejo, CA – April 28, 2014 – ID fraud is a massive national problem – and a growing dealership issue. The Benny Boyd Auto Group, with nine stores in Texas, lost four vehicles to…

Black Book, a division of Hearst Business Media Corporation that provides new- and used-vehicle valuation services, custom data licensing solutions, as well as lender origination and risk analysis, has partnered with Chicago-based Cars.com to become the company’s official vehicle valuation service.



“Cars.com is a leader in providing consumers with the resources they need during the buying and selling process,” said Black Book’s Jared Kalfus, vice president of data licensing. “We…

Safety is not automatic in kind; you have to think about it. Here are some safety tips with respect to auto glass repair that you should keep in mind:

• Not all auto glass is created equal
  
  Different manufacturers must comply with different safety regulations. To this extent, not all auto glass is made of the same material…