Over the past two months David Lewis and Associates has had their grand opening of their new state of the art training center.  Now I finally have a moment to sit back and reflect on the successes of this event and what it means.  I smiled…

In his book Customer Satisfaction is Worthless, Customer Loyalty is Priceless, Jeffrey Gitomer poses the question, “If customer satisfaction is at an all-time high, why is customer loyalty at an all-time low?”  In the car business we see that play out every day. CSI scores are at record highs but customer loyalty continues to fall and…

I had the luxury of being able to watch a rookie sales manager T.O. his first customer and it reminded me of a few things I've learned along the way.



He was our top salesperson for a few years and took a promotion to management recently. He's good at what he does and it was natural for him to go out and perform his first T.O. When he went out there, he went with confidence and purpose. He wore his best smile and greeted the customer professionally. Where he was located in the…

Most Of What You Write Won’t Be Read (Well… Almost)

I’d recommend you read the post, but statistically speaking half of you won’t give a s*** about…

Here's a sample of what's to come in December's issue of The NEW DLA Newsletter! Included in December's issue is my 4 pt. Interview with David Lewis. For more info check out davidlewis.com 

Influence the Influencers: Women

Automobile manufacturers have recognized the impact that women have on sales and profits. Today's ladies are far more…

Do it on Purpose!!

Another part of relatedness and trust is the signals you send out about your

similarities (trustworthiness). This is real documented stuff. Pick up any book on

NLP (Neuro Linguistic Programming). You can get even better relatedness

through matching the clients’ breathing, posture and speech tempo. You can

listen for cues about how they get information, which will ensure that yours goes

“in.” For instance when they are a slow talker and use a…

Exceed The Expectations -portion of original blog on our website.

Top 7 Advisor Mistakes

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So, the most interesting occurrences have been happening to me at work lately and I thought I would share in a blog post. I primarily work with private sellers who are interested in trading their vehicle and work to help them find the best deal…

Statistics can be a wonderful thing. They can show us information that can guide our decisions and bring us to see things in better focus. They can distract us, taking us down an incorrect path based upon lack of understanding. They can entertain us.

This infographic from Yoda London can likely do any of the three. As with any set of numbers, if you torture…

http://www.internetsales20group.com 856-546-2440
Jim Flint, President Of Local Search Group Reviews the Internet Sales 20 Group in Los Angeles, Ca

At Auto iLead, the most important task we perform each day is helping people. To help people we must first understand them, their needs, and how to truly HELP. Our commitment to help drives us to enhance the relationship a customer has with a dealership prior to arranging their appointment to inspect or test drive a vehicle. Keep in mind that our leads originate as an email to our dealer clients. Email is often our only means of communication which means we have to be the best! In…

Thankfulness is a Principle

Thankfulness - Aware and appreciative; grateful...then expressing: 

Principle - A basic truth, law, or assumption…a rule or standard

What is the “Power of Gratitude?”

It turns:

1. 1.   Denial into acceptance
2. 2.   Chaos to…

Black Friday is the busiest shopping day of the year. People start lining up for sales hours and sometimes days in advance for an opportunity to purchase a television or other hot holiday item and save money. For many, it’s the thrill of the hunt. However, it’s estimated that consumers will spend half of their holiday…

http://www.internetsales20group.com 856-546-2440
Congratulations Kristen Buckley For Winning The Internet Sales 20 Group's "Best Idea Contest" $1,000 CASH Prize Sponsored By Dealertrack Technologies