Daphne, AL — March 7, 2019 — The Mar-Kee Group announced the release of a brand new RV-Specific Service Advisor “Sales” Training program — “RV Professional Service Advisor…

In my last blog, Technicians are the Key to Dealerships’ Future, I discussed how the race to acquire technicians may just be outweighed by the difficult task of retaining the ones dealerships already employ.

Of course, as consumers keep…

Do you believe your dealership is safe from phishing attacks? Here are two actual incidents that occurred at dealerships as a result of successful phishing attacks.

One day a salesperson at a Ford dealership received an email. The subject line read: RE: 2015 Ford Focus. The email appeared to be from a customer who was replying to an email that was originally sent from the dealership.

 …

Dealer Principals And General Managers are FREE to Attend the #IS20G 12 Conference In Nashville, March 18th-20th - Internet Sales 20 Group 12

The #IS20G 12 Training Conference in Nashville, TN March 18th - 20th…

Late Start to the Spring Selling Season Perhaps Pulling Down the Index Early in 2019

 Black Book, a division of Hearst that provides industry-leading used vehicle valuation and residual value forecast…

According to media reports recently, Tesla is preparing to launch leasing products for its Model 3 electric sedan in order to boost demand. Currently, the cheapest Tesla Model 3 costs $42,900 before any incentives are factored in. That's still a far cry from the $35,000 entry price that many Model 3 intenders have been waiting for, but we'd…

Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes. Click here to download the full…

Sometimes you just need to get punched in the face to wake up. For too many days in a row, I went to work doing the same thing over and over like Bill Murray in the movie Groundhog Day.

There are two routes to achievement in your life. The first is conformity in which you follow the crowd down a conventional path and maintain the…

The Fundamental Attribution Error reminds us that people tend to unduly emphasize internal character, rather than external factors when trying to understand people’s motives. We tend to believe that others do bad things because they are bad people. The oft-overlooked reality is that the environment matters more, if not most.

A thief steals an…

In last week’s video from the series, Quality of Life, we began to learn more about my friendship, mentorship, brotherhood with Ali. What we bring to each is other…

What is your dealership doing to attract and retain talent?  This is the big question isn’t it?  Dealers all over are looking for talent across all departments.  While there does seem to be a huge deficiency in qualified tech candidates, no department is exempt from the talent shortage.  Sales, F&I, Service Advisors, Accounting staff, Technicians,…

I was in the …

While sitting here thinking about what to write for my next blog, I was taken back in time to a wonderful visit to a quaint little resort near Ocho Rios in Jamaica. Blissfully relaxing, looking at the sunset over the ocean, I recognized how blessed I am.

This was unlike any other trip. The entire resort was taken over by automotive industry…

By Sally Whitesell for Fixed Ops Magazine.

As a professional trainer, my goal is to help you increase production, retain customers and employees, and boost CSI. Yet many times I’ll be training at a dealership and notice that the foundation needed to build these wins aren’t in place. Here are some crucial questions to ask yourself to…

As many dealership marketers know, search campaigns are a necessary part of a multi-channel marketing strategy. The danger with search campaigns is the potential for pay-per-clicks to become very expensive, which tends to happen when marketing vendors use a single strategy for all dealerships, and set up campaigns as…

Does your dealership use an external BDC for sales calls? Many managers like to keep control of their sales process in house, but realistically, the majority of salespeople don't have time to place the hundreds of calls necessary every week to keep their pipeline filled.

Additionally, many salespeople lack the skills to effectively engage…

Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes. Click here to download the full…

Dealerships are always struggling with the decision on whether they need a BDC or not. Some try and succeed, but others try and fail. Why does this happen? How is one dealership’s BDC succeeding when other BDCs are failing and returning to status quo after a significant investment? The following are four reasons BDCs fail and solutions for making your BDC a…

Irvine, CA, -- February 26, 2019 – Kerrigan Advisors, the leading buy/sell advisor to auto dealers in the US, represented and advised Minnesota-based Village Automotive Group in its sale of Lexus of Wayzata, Lexus of Maplewood, and Village Chevrolet, to Chicago-based Ed Napleton Automotive Group, which operates more than 74 franchises in seven states and ranked #26 on Automotive News’ 2018 Top 150 Dealership Group…