All Blog Posts (12,747)

What's most important to you right Now?

Greetings,    

 

What's important now? Many times we go through our day in day out workload. The things we do every day become very standard. We miss the important clues as to what needs to be done to prosper "the…

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Added by Rob Gehring on April 23, 2014 at 12:30pm — No Comments

1 Week Left!

From today forward we have 7 total selling days left. Push hard all the way through till the end. Revisit customers that came in and didn't buy. Relook at their trades. Check all other possibilities. What if they were on another vehicle? What about longer term? Used? Certified? New? Lease? One Pay Lease? More Down? Co-Signer? Turn up the heat! T.O everybody. Stay focused. Be happy. 

Internet departments hammer the phones. Bang out 17 calls per hour. Stay on Script. Set…
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Added by Joseph Cala on April 23, 2014 at 9:56am — No Comments

Federal Judge Decides FTC Can Hold Companies Liable For Data Security

Earlier this month, a Federal District Court judge ruled that the Federal Trade Commission has the authority to enforce and punish companies that fail to “remedy…

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Added by Kenny Alward on April 23, 2014 at 8:58am — No Comments

Why Work Harder For Less?

Why Work Harder For Less?

On this week's Think Tank Tuesday:

✓ Learn how to identify your clients

✓ Find out what you need to be spending time on

✓ Determine key mistakes in your sales process

Added by Paul Potratz on April 22, 2014 at 3:31pm — No Comments

Is your dealership blogging? if not why not?

Blogging to Drive Sales

Automotive marketers are shifting their budgets away from “interruption” advertising.  Because 1/3 of the world’s population is on the internet, it is critical that auto, boat, motorcycle and boat dealers go inbound vs outbound to rev up revenue and sales.  It goes without saying, dealers need to be where their buyers are in order to…

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Added by Fred G. Slabine on April 22, 2014 at 3:06pm — No Comments

Car Lease Credit Approvals Rise Slightly From Previous Month

Swapalease.com, the nation’s largest car lease marketplace, reports lease credit approvals during the month of March were at 69.6%, up from last month’s yearly low of 66.7%. The 69.6% approvals mark is also the level of the last three months, indicating a credit approvals landscape that continues to hover near the “healthy” mark of 70%.



The credit approvals rate over the last twelve months stands at 71.7%. Prior to March, the approvals rate had continuously dropped from early fall…

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Added by John Sternal on April 22, 2014 at 1:59pm — No Comments

It is your choice

Are you going to have a good day

or a bad day?

It is up to you.…

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Added by Tim Marvel on April 22, 2014 at 1:00pm — No Comments

Performance Improvement Starts with Being Honest with Yourself

Written by Steve Hall. Originally published on the NCM Institute Up to Speed blog.

servicmgmt

People are interesting and they never cease to amaze me.  At the NCM Institute, one of the classes I teach is …

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Added by Garry House on April 22, 2014 at 10:32am — No Comments

Automotive Management Training: Recycling Your Perspective

 Perfection is unsustainable, while personal progress is obtainable.

Stay green and let yourself grow!

When someone claims to be “green”, what first comes to your mind?  They are making an effort to reduce their carbon foot print on mother earth?  Maybe they are a vegetarian?  Or they are actively recycling?

When I hear…

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Added by Stephanie Young on April 22, 2014 at 10:30am — No Comments

What Is Anticipatory Customer Service?

A fascinating article in Forbes shared a concept that is increasingly winning over customers. In the article, the author described what he termed “anticipatory customer service” as “a customer experience that manages to serve even the…

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Added by Mike Gorun on April 22, 2014 at 9:08am — No Comments

Sometimes 1 is all you need

It’s just after 5 A.M. and I’m really questioning why I am doing what I am doing-now that I’m too far from home to turn back, I might as well swipe my gym membership card and pay my penance for last night’s meal consisting of crawfish etoufee and fried fish. As I walk through the front doors, I can tell immediately that spin class is in…

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Added by Marsh Buice on April 22, 2014 at 6:00am — 6 Comments

Is a PPC Service Really Worth 20%? The Math Doesn't Add Up.

I really don't know who I'm going to offend on this one. We've been researching so many vendors over the last couple of months that work with chat, lead-gen widgets, and website platforms themselves that we haven't taken the time to explore PPC vendors. Maybe that's why I was blindsided to find out that there are at least two vendors out there charging 20% and one…

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Added by JD Rucker on April 22, 2014 at 2:55am — 3 Comments

Just believe

It all starts with believing.

Have a great attitude…

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Added by Tim Marvel on April 22, 2014 at 1:30am — No Comments

Never enough time...

As your loved ones age keep this in mind.  There is never enough time, make sure you are spending the right time

on the right things.…

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Added by Tim Marvel on April 22, 2014 at 1:00am — No Comments

Apple’s Recent Announcement Of CarPlay Means Big Changes For Drivers

Apple’s recent announcement of CarPlay which will integrate the iPhone, Apple maps and Siri into the car dashboard, is a move meant to compete directly with Google’s Open Automotive Alliance (OAA), and Microsoft’s Sync platform. This means big changes are in store for how shoppers driving, commuting and traveling by car will find and learn about your business.

The fast moving map space plus local-search is attractive areas for innovation for software developers. One of the more…

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Added by Anne Fleming on April 21, 2014 at 8:58pm — No Comments

Processes Save Lives

Processes save lives. It’s true. It is especially true when you are lying in a hospital bed with a doctor and a nurse talking to you about how their processes will save your life…which was where I found myself in the not too distant past.

Saving a customer's life begins with processes.
Saving a customer's life begins…
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Added by Leonard Buchholz on April 21, 2014 at 11:12am — No Comments

Spring Prices Last Longer This Year

Hello and welcome to this week’s edition of Beggs on the Used Car Market, with used car pricing data from Ricky Beggs and Black Book. Just when most all parts of the country thought winter was gone and pollen from the budding trees was the dominate particles in the air, we hopefully had the final blast of winter weather that swept across the Midwest and actually left Detroit enough of the white fluffy flakes to set an all-time record level of snow for the winter season.



As the Black…

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Added by John Sternal on April 21, 2014 at 10:37am — No Comments

See Total Post Likes Under Facebook Page Notifications

Facebook

Facebook is always evolving. As it’s being developed (by hundreds of developers across the world), not every change is publicly announced. Instead, most changes simply abruptly appear on Facebook.

One of the most recent changes that may have gone unnoticed is the newly added “total likes” for posts, now displayed under the…

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Added by Erin Ryan on April 21, 2014 at 10:07am — No Comments

Are You A Leader Or A Boss?

"Who's The Boss" was quite the popular TV show years ago. But in the workplace? The boss is not very popular at all. In fact, if you have a "boss" in your business, you could be running into drama and disaster if not determined and resolved.



You have probably seen this before, but really let each one sink in:



Leader's Attributes

Inspires employees

Depends on respect and honor

Cares for your…

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Added by Renee McDowell on April 21, 2014 at 8:00am — 2 Comments

Do you have dreams

We can have dreams for a day, week, month or a lifetime. Let's take it easy and determine what your dream is for today.

Have a great…

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Added by Tim Marvel on April 21, 2014 at 1:00am — No Comments

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