When you buy something online, checkout can take mere seconds. And chances are good that your credit card was saved from previous transactions, meaning you just have to click the checkout button and your order is submitted. At the grocery store, checkout takes maybe a few minutes—if you have to insert your card and wait for a receipt. So it comes as no…

What Customers are Thinking in YOUR Dealership

When a woman shops at your dealership, do you know what she is thinking? Do you know what is important to her? While that may seem impossible, reports and data show surprising consistency…

Many businesses focus on improving customer convenience as a means to expand their reach and volume of commerce. It’s not just Internet companies such as Amazon, but some of the most substantial brick and mortar chains, including Wal-Mart, Costco, Best Buy, Office Depot and several major grocery store chains. Adding options that increase customer convenience…

Recently I talked to a dealer whose internal information technology (IT) person had quit suddenly after receiving another job offer. The dealer scrambled to find someone else. He hired a small, local IT firm that soon went out of business. Once again, the dealer scrambled to find a solution.

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It is not only the people and pets who need shelter from the elements, but an automobile is also usually considered to be one of the more important investments you make and it needs proper shelter and care too. A carport is a shelter that is constructed from wood, metals or other materials that are available for construction. It tends to take the place of a garage and is a perfect solution to protect the vehicles.  Here’s everything about single carports that you…

Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes. Click here to…

A mentor of mine, Christian Simpson, sent me an email this morning reminding me that today is April Fool's Day. It's a holiday that I haven't noticed much since I was twelve. His email made me take notice again.

Here's…

Reviver’s Rplate receives award at 8^th International Smart City Expo in Dubai

Foster City, CA – April 1, 2019 – Reviver, creator of the Rplate, the world’s first digital license plate platform, has been selected as a global leader for Smart License Plates and received the award for Best Smart Transportation Solution at the 8th International Smart City Expo in Dubai, UAE.  The 2019 Smart City…

Hidden profit opportunities exist throughout most dealerships. Whether those opportunities present themselves through service customers migrating to sales or sales customers that become service customers, all can lead to increased revenue and building relationships with your customers. Many dealers, however, don't incentivize those handoffs, so these episodes…

If the windshield of your vehicle has been cracked or chipped, you would either have to repair or replace it. Regardless of the cause, you need to focus on the severity of the damage to make a calculated and informed decision. It is important to make sure that your decision doesn’t end up making the windshield even worse.

Here are a few key…

Just as you plan to quit smoking and start thinking about switching to vaping, you get a lot of choices, many options, and every option brings in some queries and curiosities in your mind. If the world of vaping is new for, you are just learning the meanings of terms like vaping device, vape pods, vape juice, etc., then it’s time to learn all about the most used item in the world of vaping,…

Chicago, IL—April 1, 2019— Affinitiv, the retail auto industry's leading marketing technology provider, has appointed Kevin McShane as Chief Revenue Officer (CRO). McShane is a 20-year veteran of the enterprise software and services industry, and brings years of experience deeply rooted in marketing technology.

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Local Search Group proudly announces an entirely new concept in automotive retail via CustomerRaters.com.

“Dealers are typically evaluated by consumers, but we know there’s a better ecosystem when there’s mutual accountability,” said Jim Flint, CEO and Founder of Local Search Group.

The new website creates a paradigm shift…

Albany, NY – April 1 , 2018​ – Auto/Mate Dealership Systems' Customer Care Manager Ken Rock will present "How to SPOT & STOP Policy and Shop Supply Abuse" at the upcoming Digital Dealer 26 Convention & Expo in Orlando, FL. Rock's session is scheduled for Thursday, April 11 at 11:10 am…

"The auto industry can be such a great business," says Chris Saraceno. "But it also can be a life sentence."

What good is making a living if you're killing yourself to do it?…

One of the reasons video captures your customers’ attention and engages them so effectively is that, when done properly, it tells a story. I came across a great article on AdWeek.com, which shares how the scooter company…

As countless studies will attest, the effectiveness of texting, email, social media, and multiple other digital…

This week, Jeff discusses key steps to making your day as productive as possible. Whether it starts with a mindset or getting to work early, these simple and realistic steps will encourage you to make the most of your time at the dealership. Maximize the opportunity and be as productive as possible to put you in the top 20% of service writers in America! Copyright 2019 Wm Jeff Cowan

Website: automotiveservicetraining.com

Call: 800-248-2931 or Email:…

We all like to drive or be driven in a clean and sharp-looking car. Not only does it make us feel better, but it also retains more of its value if we decide to sell it. Most car owners treat their cars with due attention. One of the reasons might be the fact that they spent a lot of money on the purchase of their vehicle and they feel responsible for its maintenance and care. Only a car that has been properly maintained from day one can actually preserve much…