I f you are looking to get better and make changes in the areas that would make the biggest impact on your production and business. One of the keys that you must use to direct you – is to focus on what you have control over.

A lot of sales trainers and consultants that are putting content out specifically for the consumption of salespeople are talking about process…

There are several ways to contact prospective customers in today’s digital world. Customers communicate with family, friends, and businesses via email, texting, telephone, and even snail mail. 

Despite the popularity of digital communication, there is still a lot of potential in talking to customers on the phone.

For the next few weeks, we’ll be focusing on…

All too often marketers find themselves with writer’s block, if you will, when it comes to new ideas. Short of spending a ton of money for…

As we gear up for 2018, we’re providing you with a powerful white paper. While everyone knows the power of women buyers, are you aware of how women are impacting your business?

• What percentage of your business is generated by women?
• What percentage of your leads are generated by women?
• What percentage of your service drive business is generated by women?

Clearly, you can’t grow what you don’t know!

The average new…

Even though the Chevy Colorado bumper is tough, some situations can make it to scrape off. Most marks are a result of other objects along the road or parking lots. Paint spots can also be left onto a vehicle if it brushes against another car.  The bumpers are great in that they absorb impact that would otherwise dent a car. But the…

Recall Masters’ Christopher Miller warns auto dealers they could be easy targets for aggressive plaintiffs’ lawyers; offers advice to keep them safe

 …

Everybody is texting. It is 2017 and people text each other more than ever. Why? Because it works.

And they will continue to do so, at least according to a 2016 GSMA research which predicts smartphone penetration from 55% in 2016 to 76% by 2020.

In fact, messaging has become a favorite means of communication for both…

In today’s society, people are busier than ever which makes getting in touch with them a challenge.

One of the best ways to connect with your potential and existing customers is through email but it could end up in their spam folder or they could just delete it, thinking you are just trying to “sell” them on something.

Despite these potential pitfalls, there…

Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes. …

I’ve heard most successful people are described as goal orientated or driven. They have a passion for their achievement daily and are inspired towards their purpose. Today I want to use an example of an individual I’ve known for many years, Shawn Dill. Shawn fits the bill I just described plus a lot more. Whenever success is illustrated in an individual’s…

lack Book, a division of Hearst Business Media that provides industry-leading used vehicle valuation and residual value forecast solutions, released its Used Vehicle Retention Index for November, with the Index increasing 0.3% MOM from 114.6 to 115.0, its third straight monthly increase dating back to August when it was at 112.6. Click here to obtain a copy of the latest index…

Predictive analytics engine allows dealers to leverage their data and conduct multi-channel campaigns

designed to increase customer retention

Chicago, IL—Dec 5, 2017— Affinitiv, a leading provider of marketing and technology services to automotive manufacturers and dealerships, today introduced the…

wapalease.com, the nation’s largest online car lease marketplace, today released its quarterly lease trends report for the third quarter, 2017. The report shows that the impact from Hurricanes Harvey and Irma had a noticeable effect on lease shopping during the third quarter. Search traffic for today’s auto brands was up an average of 20.1% compared to the second quarter. …

ALBANY, N.Y. – Dec 4, 2017 – Auto/Mate Dealership Systems dealership management system (DMS) is now fully integrated with DealerFenix, a reporting and workflow automation system designed for auto dealers. DMS integration enables DealerFenix users to easily track Key Performance Indicators (KPIs), automate dealership workflow processes and eliminate time-consuming, manual tasks.

“There are many…

I know that in writing this article, I’m completely violating the first rule of the fight club. However, my guess is that your dealership doesn’t have one, so I’m willing to risk the wrath of Tyler Durden to help you get started…